Approved food discussion thread

itsallinthemind

katholicos wrote: »

Everything else in there had to be rinsed and wiped down and there was juice all over the floor etc.

I would have refused delivery personally?

katholicos

I had already taken in another part of my order and then this other box was bought to the door, so i didn't think of refusing delivery to be honest, i though it was too late.

Andrea ha refunded me £1.22. No goodwill payment or gesture, just £1.22.

I've a good mind to not shop with them after this. Also, the emails i get from them now don;t even say Mrs Katholicos...yesterday it said simply;

"Apologies - If you can let me know which items were rendered unfit for use as a result of the leak and I'll refund you as soon as I can.

Hope this helps

Andrea"

I commended Andrea a month or two ago for the good customer service i received, but this is now the way complaints are dealt with.

The problem is that AF know that they are one of the only discount/clearance food companies and that people on low incomes will buy from them, customer service then diminishes. I've seen it over the past couple of months how the responses have been with my own order, and the complaints on their facbeook page tell the story too.

At the end of the day, my money is my money and whether it is clearance food or not, i have a right to expect to take delivery of it in a decent state, and should it fail, to be reimbursed for the parcel.

I think i will email to express my disatisaction with the way this has been dealt with. Will let you know how i get on!

chalkysoil

on the AF forum


[EMAIL="dan@approvedfood.co.uk"][/EMAIL]
Re: parcel held, damaged parcel
« Reply #6 on: April 26, 2010, 01:12:41 PM »
Hiya,

If something has leaked there maybe a chance that it has ruined the rest of your items.

I have given your order to the warehouse supervisor and he is going to re-pick your order and send it out to you.

Apologies

Kelly
=====================
Oh, thank you. Does that mean I shouldn't accept the damaged parcel from DPD?
=======================================
They shouldn't bring the damaged parcel out to you. thanks, perry.

vampire-girl

Apologies if this is in the wrong place but have never ordered from approvedfoods and ws wonderin do u guys order the best b4 dates or items that are still in date, its just I was looking at their pop but the date is dec 09 so wouldn't it be flat. Also do u buy most of your food from there or is 2 top up your cupboards, thanks

mcallister1

vampire-girl wrote: »

Apologies if this is in the wrong place but have never ordered from approvedfoods and ws wonderin do u guys order the best b4 dates or items that are still in date, its just I was looking at their pop but the date is dec 09 so wouldn't it be flat. Also do u buy most of your food from there or is 2 top up your cupboards, thanks

I suppose it varies what people do but a hard core AF sghopper isn't bothered by best before dates especially for pop- it doesn't go flat. And as it is mainly chemicals and water there is nothing to go wrong with it so long as it is sealed. Look through the thread and you will find that only occasionally we find the odd thing that is not quite the way you would expcet it to be- I can only think of the pineapple afer a while.
I don't think living on AF alone is realistic as there is no meat and little protein on there- if you don't count pasta n sauce. However, personally, it provides most of the lunches for 5 people in my house, most of the pasta, all of the rice, all of the bars and snacks, almost all the drinks, all the sauces and pickles, some of the tinned tomatoes, most of the cereal, lots of weird things like mango coulis and jars of aubergines- and definitely all the ryvita.

COOLTRIKERCHICK

i am going to put an order in, and i was pondering over the fruity brown sauce 5 x 1kg for 99p:rotfl:

http://www.approvedfood.co.uk/SAUCES_AND_PICKES/NEW_PRICE_Lakeshore_Fruity_Brown_sauce_1kg_squeezy_botttle

the thing is we dont use brown suace, mainly because we dont like it, BUT we do like BBQ sauce, so is there anyway of tweaking it and making a sort of BBQ suace? or what could i use it for, other than brown sauce:rotfl:.

i know that sounded loopy, but hayho at that price i am trying to convince myself to buy it.:D

Barneysmom

MIne arrived today. But the scone/doughnut mix packet had split so it was all over everything in the box....

vampire-girl

mcallister1 wrote: »

I suppose it varies what people do but a hard core AF sghopper isn't bothered by best before dates especially for pop- it doesn't go flat. And as it is mainly chemicals and water there is nothing to go wrong with it so long as it is sealed. Look through the thread and you will find that only occasionally we find the odd thing that is not quite the way you would expcet it to be- I can only think of the pineapple afer a while.
I don't think living on AF alone is realistic as there is no meat and little protein on there- if you don't count pasta n sauce. However, personally, it provides most of the lunches for 5 people in my house, most of the pasta, all of the rice, all of the bars and snacks, almost all the drinks, all the sauces and pickles, some of the tinned tomatoes, most of the cereal, lots of weird things like mango coulis and jars of aubergines- and definitely all the ryvita.

thanks Mcallister1 thats v helpful, am vegetraian but have looked at their sauces and tins, I think I will order from them and give them a try

Raksha

itsallinthemind wrote: »

Popcorn or starch based chips are fine, but I hate getting the polystyrene ones!

I don't mind, my dogs don't try to eat the polystyrene ones, they fight over the edible ones......

Raksha

There's somebody out there who needs training in packing - my Snowballs were squashed flat by the 3 x 1 litres of Orange juice which were in the same box, and the 8 jars of Blackcurrants were rolling around in another box on their own! Even so, the lid on one got dented and this has released the vacum so it leaked (just a little bit). The box containing the Snowballs and the Orange Juice had split before being put in the larger box, so as I lifted it out the contents came close to dropping on my foot!