Free £20 dvd voucher

eejay_2

I signed up with them......mainly to get the voucher which I got no problem,it was after the problem started!In the 2 months I was with them I never got any of my priority listings so emailed them about it and they just said ''sorry!''so I decided to cancel my subscription.Sent the last 2 dvd's back thursday knowing full from experience that they would be there saturday at the latest.The next payment was due today and guess what the one dvd got to them saturday and the last one today!!!!!so consequently i have been charged for a months rental!!Some may see this as my fault........but I don't!!!!

BEWARE!!!!!!

CharleneUK

Hoopylass wrote:

I signed up with my other email address and i have another bank account from my student days. It let me do it no problem and again I cancelled without receiving any dvds, my voucher arrived and I got season six if ER! Im very pleased!:T

Good for you! No wonder people do these things, when they just emailed me and apologised and said I am NOT entitled to a voucher, since I only added 9 titles, not 10! What a load of rubbish! I added 12! :mad: I have emailed back saying I was told on the 11th that they were going to send the code in 14-21 days, so they need to send the code. Once 21 days were up, they said, actually it's 28 days, now I'm suddenly not entitled.

Out of order they are :mad: I might just sign up again to teach them a lesson :mad:

Hoopylass

You should charlene, its a shame people are having these problems. I can only say that I have had no bad luck with them at all.

Matt`_5

Just tried signing up for another voucher, i got this reply back.

Funny thing is, i changed all the details appart from the address and i still didnt get away with it

Change name, email address, bank account :S

Dear Customer,

Thank you for your interest in our service. According to our records a free trial account has already been used at your address with one of the services powered by Video Island Entertainment Ltd. According to our terms and conditions only one free trial is allowed per household so we cannot authorise a second free trial at this time.

We can allow a second account if it is paid for immediately. Please let us know how you wish to proceed if we do not hear from you within 3 days we will not proceed with your second application.

Kind regards,

Andrew
--
Customer Services
Video Island Ltd
The new way to rent DVDs
London UK

GoofyGAT

eejay wrote:

I signed up with them......mainly to get the voucher which I got no problem,it was after the problem started!In the 2 months I was with them I never got any of my priority listings so emailed them about it and they just said ''sorry!''so I decided to cancel my subscription.Sent the last 2 dvd's back thursday knowing full from experience that they would be there saturday at the latest.The next payment was due today and guess what the one dvd got to them saturday and the last one today!!!!!so consequently i have been charged for a months rental!!Some may see this as my fault........but I don't!!!!BEWARE!!!!!!

eejay, I've had a similar experience to you. I cancelled then returned my last DVD FIVE days before the next payment date, but they claimed to have received it too late & I was charged. Funny, they received all the other DVDs I retuned the very next day!!

Today, when I received my credit card statement 10 days later, I discovered that I've been charged for another month (£5.99 for 2 DVDs). So I called them on their freephone cancellation number 0808 2000 194, & they agreed to reactivate my account (at no charge), plus I can rent the 2 DVDs I've already paid for. Then I shall have to cancel again & return all DVDs before 12 July. My advice to you would be to do the same so you don't lose out completely.

When returning the LAST DVD in future, the best thing to do is to may be return it by Recorded delivery*, so they cannot lie about which day they actually received it. G

*see kathfisch/Matt`'s posts below this one

kathfisch

GoofyGAT wrote:

When returning the LAST DVD in future, the best thing to do is to may be return it by Recorded delivery*, so they cannot lie about which day they actually received it. G

*has been suggested before (click here & ckick here) but I don't know if it has been done & whether it actually worked for anyone.

I returned my last dvds by recorded delivery and it worked a treat! Remember to tell the post office cashier it's a freepost address and they should charge you less.

GoofyGAT

kathfisch wrote:

I returned my last dvds by recorded delivery and it worked a treat! Remember to tell the post office cashier it's a freepost address and they should charge you less.

Thanks kathfisch . Did you return it in their envelope? G

Matt`_5

GoofyGAT wrote:

Thanks kathfisch . Did you return it in their envelope? G

I did yeah, worked fine. Recorded delivery is 66p i think.

kathfisch

GoofyGAT wrote:

Thanks kathfisch . Did you return it in their envelope? G

I returned it in a jiffy bag with their freepost address written on it (wanted to return all three in one envelope) and it worked fine. I have returned dvds to other companies in their own envelopes though, whichever seems fine! I've signed up to all the different companies for quidco cashback so I've had lots to remember to return

grex9101

bintagz.co.uk,

if you cant get them to renege, do a chargeback to them via your bank. dont let them walk all over you!!!