Amazon Prime Member Fee? Charged £48...

custardy

v_dunning86* wrote: »

Well no actually there was nothing to say that this would happen, and as for the complaint it will be made to the company, as its unfair of them to do this to people!

nothing to say what didnt happen?

linetta9

joanne35 wrote: »

hi i didnt know where to post this so thought this was as good a place as any!
i ordered a book from amazon months ago and thought nothing of it, well until i noticed 49 quid missing from my bank account a "prime member fee" that i apparently signed up to when i got the book delivered i am flamin raging i live on a minimum wage and was managing to scrape through the past couple of months i have 3 kids under 6 and am struggling for xmas and stuff as it is and since they took out this money i have 6 pound left in my account until next thurs when some money will go in!

has anyone else had any experience of this?

i have written of an email to them asking for my money back asap as i feel i was duped into this i received no correspondence from them to say they would be taking this money i feel they have been very under hand about it.

apparently if you havent used the service you are entitled to your money back so i havent so heres hoping !!

any advice would be grately appreciated.

joanne

Dear Joanne,
I have had the same situation as yours..
I found Amazon.co.uk phone number, which is 08004961081 and have contacted them. I did explain, that I have ticked the box of Prime Member accidently and have been charged £47.97. I have bought only one book which was a British Criminology Dictionary.. The lady asked my details and she canceled my subscription, also she suggested that I will recieve my money back into my account in 2-3 business days.
So we shall see..

Pollycat

v_dunning86* wrote: »

Hi all, i just realised i had money taken from my account today- going to who... but amazon for this prime member fee, which is a load of crock!! i phoned them straight away and the money is being refunded! companys like them should not be able to get away with scamming innocent people especially at a crucial time like this!! so angry with them and will be lodging a formal complaint against them for this! completely unprofessional and unexeptable!

How many more times do people have to say:
it's NOT a scam, it's NOT a con, it's not a rip-off.
:wall::wall::wall:
It's YOU who cocked it up!
You're right - you are innocent! :rolleyes:

And instead of 'lodging a formal complaint' with Amazon, if I were you I'd be pretty damn happy that they'd refunded the Prime fee, when it was YOUR fault YOU incurred it by not being more careful.

isplumm

Pollycat wrote: »

How many more times do people have to say:
it's NOT a scam, it's NOT a con, it's not a rip-off.
:wall::wall::wall:
It's YOU who cocked it up!
You're right - you are innocent! :rolleyes:

And instead of 'lodging a formal complaint' with Amazon, if I were you I'd be pretty damn happy that they'd refunded the Prime fee, when it was YOUR fault YOU incurred it by not being more careful.

Pollycat ... couldn't agree more .... when buying a book, the option for amazon prime is there ... along with the t&cs ... people select it because it says FREE delivery .... don't read the t&cs ... then moan .... I think Amazon are being very reasonable in their approach in refunding!!!!

This thread really drives me nuts :mad:

Mark

CJ6587

Does it still taked 24 hours for Prime membership to be confirmed, or can I sign up and order right away? I want to order something that I need delivered by Friday/ Saturday at the latest since I leave the country on Sunday.

deanos

Works straight away

KathyD

joanne35 wrote: »

hi i didnt know where to post this so thought this was as good a place as any!
i ordered a book from amazon months ago and thought nothing of it, well until i noticed 49 quid missing from my bank account a "prime member fee" that i apparently signed up to when i got the book delivered i am flamin raging i live on a minimum wage and was managing to scrape through the past couple of months i have 3 kids under 6 and am struggling for xmas and stuff as it is and since they took out this money i have 6 pound left in my account until next thurs when some money will go in!

has anyone else had any experience of this?

i have written of an email to them asking for my money back asap as i feel i was duped into this i received no correspondence from them to say they would be taking this money i feel they have been very under hand about it.

apparently if you havent used the service you are entitled to your money back so i havent so heres hoping !!

any advice would be grately appreciated.

joanne

My 18 yr old daughter was very upset that money was about to leave her bank account and she had no idea why. We thought it was fraud! We contacted the bank and stopped her card, now we have been told it was PRIME MEMBER FEE! I called Amazon and played hell! Apparently this money should be refunded but I am still very angry about this. I cant believe that a company like Amazon should be using such underhand ways of getting peoples money!

Pollycat

KathyD wrote: »

My 18 yr old daughter was very upset that money was about to leave her bank account and she had no idea why. We thought it was fraud! We contacted the bank and stopped her card, now we have been told it was PRIME MEMBER FEE! I called Amazon and played hell! Apparently this money should be refunded but I am still very angry about this. I cant believe that a company like Amazon should be using such underhand ways of getting peoples money!

It's not underhand, your daughter needs to be more careful when ordering goods from the internet.
If I were you, I'd be ANGRY with her rather than with Amazon.
:wall::wall::wall:

And I'd be thankful that Amazon are pretty good about refunding the Prime Member fee - even when it's the customer's fault it's been incurred.

KathyD

Pollycat wrote: »

It's not underhand, your daughter needs to be more careful when ordering goods from the internet.
If I were you, I'd be ANGRY with her rather than with Amazon.
:wall::wall::wall:

And I'd be thankful that Amazon are pretty good about refunding the Prime Member fee - even when it's the customer's fault it's been incurred.

Well when I called Amazon I was told that they had quite a few calls like mine and would look into it, so no, Im not angry with my daughter, yes she has a lot to learn but even so.... even the Lloyds TSB bank dispute line said she would not have been aware of these charges!

custardy

KathyD wrote: »

Well when I called Amazon I was told that they had quite a few calls like mine and would look into it, so no, Im not angry with my daughter, yes she has a lot to learn but even so.... even the Lloyds TSB bank dispute line said she would not have been aware of these charges!

really,were they sitting beside her when she placed the order?
honestly read the entire thread,all the info is on the amazon site