I Buy Eco - legalised robbery !

*MF*

The last post from the OP was - 08-07-2009, 8:30 AM - and that also shows up on the OP's profile as the last time they were "logged in" on the forum - all preceeding "ibuyeco" posting - so maybe the OP is unaware of the follow up.

Don't know ... but @ ibuyeco company representative - you could send a PM to the OP via this site - which should trigger an e-mail which might prompt an answer and the information you need, and allow the matter to be resolved.

Jakg

ibuyeco_company_representative wrote: »

The only details we have for ab2009 is the MSE username (ab2009) - to enable us to investigate and help resolve any issues, we will need further information such as name, original policy number and contact details. We encourage the customer to send these details to the email account ([EMAIL="feedback@ibuyeco.co.uk"]feedback@ibuyeco.co.uk[/EMAIL]). This account is checked regularly, but to date, unfortunately there has been no contact from ab2009 (this is what was meant by our records).

ibuyeco

So you dont know who ab2009 is, but at the same time you know he hasn't contacted you? wth!

mattymoo

Jakg - find me the post made by Simon Nicholson in late 2008 when he complained about his bank. It had something to do with charges but I don't know what his MSE userid is.

PS: I've no idea if Simon Nicholson exists, I just made it up to show that on the limited info they have, it is not possible for them to locate the case.

They have asked him to contact them on a specified e-mail address. What more can they do?

ab2009

Hello

Did you get the feeling I was dragging my feet in responding? Frustrating huh? Lets see, you had to wait a week for a response. It was September when I was hit, it was July before I received my excess back. 10 months! Its not really the same is it? I have lost count of the number of times you have told me you would call me back and haven't.

By the way you say I haven't contacted you and you give me your customer service number - over the last 10 months I have called you so many times that I actually had a repeating calendar entry to chase you up. When you trebled my policy I called you eight times and spoke to different team leaders and supervisors - they all trotted out the same line "while it was not your fault, you are more of a risk"

Moving forward, yes I will respond to you. The fact that you couldn't work out who I was from all the facts that are available doesn't surprise me, I have learnt that I am not alone in having my policy triple for no reason. You have a lot of unhappy customers it seems

Anyway, here is how we are going to do this - I will PM you my details but any other responses (ones that don't involve personal info) should be posted here in public in the spirit of transparency. I want the rest of these people to see what you come back with so they can make up their own mind

How does that sound? If you agree, I will PM you the details

AB2009

dacouch

Good to hear from you Ab2009 and a nice post, to be fair to IBUYECO recovering the excess can sometimes be delayed by the other Insurer although not chasing it up well can cause other delays.

Surely with the amount of calls and different people you spoke to they should have been able to trace you as they must has all been on first name terms with you.

This type of thing really annoys me, you have spoken to numerous people and got no where, once the media or in this case a very well read forum (That appears high on google) become involved and suddenly the company or Insurer suddenly want to sort things out. Why do they not train their staff to identify problems like this better.

I'm really hot on C.S and would like to think I would have identified your problem and sorted it out at the very early stages. What people forget is that if this had been done you as a customer would almost certainly think, this company messed up but when they did they moved heaven and earth to sort it out. This normally means you are confident that if you ever have problems in the future they will be dealt with the minimum of fuss and you are likely to be a loyal customer who bores your friends stiff telling them how great the company is.

My money is still on that they have changed the accident to being non fault but have not corrected part of their data about your no claims bonus. I suspect this due to the massive difference in premium. I'm glad you have reposted and would be interested in what caused the problem and how they sort it out.

ab2009

dacouch wrote: »

This type of thing really annoys me, you have spoken to numerous people and got no where, once the media or in this case a very well read forum (That appears high on google) become involved and suddenly the company or Insurer suddenly want to sort things out. Why do they not train their staff to identify problems like this better.

Yes, my thoughts exactly

My money is still on that they have changed the accident to being non fault but have not corrected part of their data about your no claims bonus. I suspect this due to the massive difference in premium. I'm glad you have reposted and would be interested in what caused the problem and how they sort it out.

We shall see, but I have asked them that exact question directly on many many occasions. Ive asked them if it makes any sense to them and worryingly they didn't seem to be surprised.

It should be interesting to see what happens

mattymoo

I'm with Dacouch on this as well. There are two factors at play here.

Base premium, before any discounts are applied. Lets give an example of say £1000. If you had a fault accident the insurer might load by say 25%, or say 10% for a non-fault accident. In my example your premium would be £1100.

The second is the NCD. Most insurers work on a 5 yr discount scale of 30%, 40%, 50%, 60% and 65%. An accident will cost you 2 years discount unless you have protected NCD.

I don't think you've mentioned what your NCD was like before but let's say you had 4 years (60%) and the accident knocked it back to 2 years.
This would mean you had a premium before accident of £400 (£1k-60%).
After the accident this would increase to £660. That is (£1k + 10%)-40%

If the NCD is reinstated correctly (because you made a full recovery from the guilty party), the premium should revert to 4yrs NCD or £440 in cash terms. This includes the premium loading.

The percentages may vary from one firm to another by a few points but the principal is correct. There is no way a premium should jump from £450 to £1300 on base premium loading alone. They have to forgotten to reset the NCD back to the pre-accident level.

ab2009

mattymoo wrote: »

I don't think you've mentioned what your NCD was like before but let's say you had 4 years (60%) and the accident knocked it back to 2 years.

I had 9+years before and it was protected. All through this my no claims remained untouched. When I cancelled they sent confirmation that I had 9+years of NCD

This is one of the reasons that I was so shocked at the hike.

Ive tried to think of every reasonable cause for the hike but the only conclusion I can think of if that they do this as part of their business model - clobber the person at fault AND the person without fault - doubles your profit I guess

Thanks Mattymoo

mbrijun

ab2009 wrote: »

Hello

Did you get the feeling I was dragging my feet in responding? Frustrating huh? Lets see, you had to wait a week for a response. It was September when I was hit, it was July before I received my excess back. 10 months! Its not really the same is it? I have lost count of the number of times you have told me you would call me back and haven't.

By the way you say I haven't contacted you and you give me your customer service number - over the last 10 months I have called you so many times that I actually had a repeating calendar entry to chase you up. When you trebled my policy I called you eight times and spoke to different team leaders and supervisors - they all trotted out the same line "while it was not your fault, you are more of a risk"

Moving forward, yes I will respond to you. The fact that you couldn't work out who I was from all the facts that are available doesn't surprise me, I have learnt that I am not alone in having my policy triple for no reason. You have a lot of unhappy customers it seems

Anyway, here is how we are going to do this - I will PM you my details but any other responses (ones that don't involve personal info) should be posted here in public in the spirit of transparency. I want the rest of these people to see what you come back with so they can make up their own mind

How does that sound? If you agree, I will PM you the details

AB2009

well done AB2009, give them some of their own medicine.

mattymoo

AB2009 - I was doing some research on another post and came across this:-

According to research by motoring magazine, Auto Express, car insurance premiums rise after a crash almost as much for the innocent drivers as it does for those who caused the crash.

After a single car accident, drivers who did not cause the accident saw their premiums rise by an average of 13.3 per cent, or £72.20.

The difference in the increase between those who caused a crash against those who did not, averaged just 17.8 per cent.

In some cases, the difference in the premium rise for those at fault and for those not at fault was just 3.6 per cent, which could be seen as undermining legal efforts to establish who is at fault when a crash occurs.

Auto Express says that the premiums rise simply because statistics show that drivers who experience crashes are more likely to have another, whether they caused the accident or not.

The increase in premiums for an innocent driver involved in one crash was the lowest at Aviva, who increased premiums by just 7.8 per cent.

Source - http://www.qck.com/crashes-increase-car-insurance-premiums-for-innocent-drivers-161447.html?id=84483&backPID=84483&pS=1099267200&pL=7948799&arc=1

7.8% to 13.3% increase. Makes you wonder if your insurers put the decimal point in the wrong place doesn't it.