Aaaaaargh! Comet!!!!

smcaul

glowy69 wrote:

The john lewis situation is different, they are not just electrical, they have other items to fall back on,its down to cost at the end of the day. .................................. if you purchased a router from us and it was faulty it would be exchanged, If its a washer then I think it only fair for an engineer to check it out first you canot compare that to a light, its down to cost implication, you people seem to think that everything should be exchanged just because its faulty. Do you do that with your car? If it broke down after 4 months you'd drive right back to the sales store and demand a new one? No you would contact the appropriatebreakdown service and they would FIX IT.

The JL thing is no different, it is just they treat their customers with respect. If you look back through my posts on this matter you will see that my arguments with Comet were with a DVD player, an electric fan and one item I have not mentioned was an electric razor. None of the items were over £105 and all of them were cheaper then the lamp from JL (it was £145) so I am afraid your argument is a non starter.

As for the car - If there is a fault then I expect it to be rectified without me being put out in any way - this they do by supplying a car whilst mine has been in for repair, if it continued to have faults then I would be entitiled to a replacement or refund - as I would with any goods. I never once was offered a loan DVD player or a Loan Fan from Comet!!! When I had a problem with a Sky Digibox I was given a loan one whilst it went for repair - that was acceptable (direct from Sky)- Comets arrangements are not acceptable.

hjb123

smcaul wrote:

You are talking complete piffle I am afraid. If you buy a Hoover from John lewis it does not come with the leaflet in

So you are saying that there are no leaflets in a hoover youd get from John Lewis? I dont think that they are going to take leaflets out depending on what shop they are going to! It often says information on the instructions which often with electrical items comes in a poly bag.

smcaul

hjb123 wrote:

So you are saying that there are no leaflets in a hoover youd get from John Lewis? I dont think that they are going to take leaflets out depending on what shop they are going to! It often says information on the instructions which often with electrical items comes in a poly bag.

They don't have to take them out - they are not there to start with. many of these types of leaflets are put in by the manufacturers at the distribution wharehouses when they know what stock is going to which customers - the same as they have to put different power leads in if it is going to France rather then UK. Not all retailers want such leaflets in, only certain ones like Comet insist on them to keep their own costs down by having to do less returns.

I think you may be confusing the types of leaflets we are talking about with the useage instructiuons - the two are very different.

glowy69

smcaul wrote:

The JL thing is no different, it is just they treat their customers with respect. If you look back through my posts on this matter you will see that my arguments with Comet were with a DVD player, an electric fan and one item I have not mentioned was an electric razor. None of the items were over £105 and all of them were cheaper then the lamp from JL (it was £145) so I am afraid your argument is a non starter.

As for the car - If there is a fault then I expect it to be rectified without me being put out in any way - this they do by supplying a car whilst mine has been in for repair, if it continued to have faults then I would be entitiled to a replacement or refund - as I would with any goods. I never once was offered a loan DVD player or a Loan Fan from Comet!!! When I had a problem with a Sky Digibox I was given a loan one whilst it went for repair - that was acceptable (direct from Sky)- Comets arrangements are not acceptable.

Why sould they give you a loan dvd player? are you going to die if yu dont have one for a few weeks, you have obviously been mistreated at the store, and I cant comment on that, however we/I/my store do not do that. I wouldnt want to be treated like a mug so I dont treat them that way, however some customers deliberatly come in with arguments on their mind. and if i am treated badly, I will refuse to serve them and ask them to leave, you have no idea how many times this happens, ed doolan this,consumer rights that, we both have rights,I cannot go against company policy, and they are acceptable otherwise we wouldnt be in business now would we? As for the sky thing that happened because sky digiboxes are all they sell, are you saying comet should have a loan vaccum,iron,kettle,tv,dishwasher,tumble dryer,washer,pc for every customer? Give me a break,we would have no space for anything else, as for being unacceptable, are you aware, that dixons,curries,carphone warehouse,the link, argos all follow the same sort of procedure?

glowy69

smcaul wrote:

They don't have to take them out - they are not there to start with. many of these types of leaflets are put in by the manufacturers at the distribution wharehouses when they know what stock is going to which customers - the same as they have to put different power leads in if it is going to France rather then UK. Not all retailers want such leaflets in, only certain ones like Comet insist on them to keep their own costs down by having to do less returns.

I think you may be confusing the types of leaflets we are talking about with the useage instructiuons - the two are very different.

You will find that the same instructions are splashed all over the manual too, does comet insist that hoover put a manual in every box? Nope.

glowy69

stugib wrote:

glowy,

Do you understand the difference between:
- statuatory rights,
- retailer's terms and conditions,
- manufacturer's guarantees?

If you do, which do you consider takes precedence?

In your example, it may be Comet's preferred option for the consumer to contact Hoover. It may be Hoover's preferred option for the consumer to contact Hoover. And in the case of products developing faults, it may even end up being the consumer's least hassle route to getting a replacement.

BUT these are just the retailer's and manufacturer's options given to the consumer. These don't override or take away any statuatory rights. If the vacuum cleaner is missing parts it is not fit for purpose. Sure, you can suggest their quickest option would be to call Hoover because the customer support systems are in place for that purpose, and sometimes some of us are too quick to resort to the law as a first resort rather than last resort, but in this case the consumer is clearly entitled to reject the goods and demand a refund. It's when we hear blatant disregard for the law that people start to get frustrated.


True, a little knowledge is a dangerous thing in some cases, but many people are starting to wake up to how retailers take consumers for mugs and think they can make up the rules as they go along.

Would you recommend we go direct to the Comet store manager then, who clearly should understand the law better and has the power to make decisions?

It depends what the situation is? I am currently going through a management training course and I consider myself to be a very helpful,honest polite person. I will try to resolve the problem myself and if I know for a fact that the manager can do no more then I wouldnt call him over for the simple reason he would just be repeating himself.

zorber

marks87 wrote:

Oh no you won't - you will give me a refund or exchange (whichever I prefer). The law states that I have 6 months in which to return faulty goods.

You can request to see the goods at Argos before you buy them.

Yes, it IS them knowing the law and Comet not...

(PS - the "Thanks" for your post was in error. I'm not used to using vBulletin forums with that button there)

Marks87 you obviously dont know thw law well enough to start quoting it, so dont. The law does not state you have 6 months to return faulty goods at all.
The law states that the retailer has to prove in the first 6 months that the goods were not fault. You have a reasonable time to reject the goods for being fault, this is usually a very short period of time but it does depend on what you have bought and how much you have paid. After this reasonable amount of time the retailer doesnt have to take them back but has to either repair them or exchange them at the retailers choice.
I do not shop in comet nor do i work for them.
Glowy69 id doing a good job trying to help people here and yes he is right about argos.
It is you confusing the law not comet or argos not knowing the law

glowy69

zorber wrote:

Marks87 you obviously dont know thw law well enough to start quoting it, so dont. The law does not state you have 6 months to return faulty goods at all.
The law states that the retailer has to prove in the first 6 months that the goods were not fault. You have a reasonable time to reject the goods for being fault, this is usually a very short period of time but it does depend on what you have bought and how much you have paid. After this reasonable amount of time the retailer doesnt have to take them back but has to either repair them or exchange them at the retailers choice.
I do not shop in comet nor do i work for them.
Glowy69 id doing a good job trying to help people here and yes he is right about argos.
It is you confusing the law not comet or argos not knowing the law

Cheers mate, :j I appreciate it, im not here to cause arguments, I believe I know quite a bit about the law,retail etc which is why I decided to post here, if I didnt think I was right I wouldnt have bothered.

zorber

smcaul wrote:

It makes no difference who makes them - Comet sell them and therefore are responsible - even though they try and get out of that responsibility at every turn. And I do know what I am talking about thank you very much, as for the name calling, well that just about sums Comet and their staff up doesn't it!!!

Yes but its everyones attitude towards the shop assistants when they have been sold something faulty. Its normally agressive as though it was done on purpose yest the manufacture get away scott free.

I find if you deal with the staff member tactfully and nicely you end up with a better result rather then getting their backs up so they dont actually want to help you

stugib

glowy69 wrote:

It depends what the situation is? I am currently going through a management training course and I consider myself to be a very helpful,honest polite person. I will try to resolve the problem myself and if I know for a fact that the manager can do no more then I wouldnt call him over for the simple reason he would just be repeating himself.

Sorry, my fault for asking too many questions in one post - not sure to which question you were replying 'it depends on what the situation is?' ?

If you were responding to 'which takes precedence?' then <urggh urrrrgh> - wrong answer. Statuatory rights always take precedence, regardless of what any manufacturers leaflet or t&cs on the back of a receipt say. Would you agree?

If you were responding to 'should we just talk to a manager' the point I was making was, seeing as floor staff are in the position of being forced to ignore the law or risk getting sacked for not following company policy, do managers have any more power, or knowledge of the law, or do these instructions come from head office? The fact you say a manager would just repeat what you say suggests it's company policy to consider Comet's rules above statuatory rights? Is that correct?

Thanks for taking the time to keep responding by the way - it's an enlightening thread. Maybe you could clarify these points on your managers course and give us an official position of Comet's take on the law? (joke)