Aaaaaargh! Comet!!!!

mishkanorman

marks87 and smcaul, you dont have to be so rude, you may know your rights etc but people are posting here to help others and try and put another side to the op story.

People do try it on and while it may seem insane to you to return a perfectly good working piece of equipment SOME people dont even know how to tune in a telly or programme a video and in their heads it therefore must be faulty.

Comet and others like them are a business and as such innocent until proven guilty cant apply. equally its not nice being treated badly by staff and if thats the case simply ask for another assistant or vote with your feet and dont return.

mishka

danio_2

glowy69 wrote:

No its not up to me, thats why an engineer needs to confim it, and most high street shops? there arent any anywhere anymore. Read your receipt,if you dont like it bring it back. If the mcontract is with us why when for example you open a vacuum does it state very planely that if your products develops a fault do not take it back to the shop? Either everyone plays their own game or the law is very misleading...

The contract is between the PURCHASER and the SELLER... NOT the purchaser and the Manufacturer

Sometimes, the shopkeeper may say its not his problem and you should contact the manufacturer. This is wrong. You have a contract of sale with the shopkeeper. He has his own contract with his supplier, its up to him to claim for faults under his contract.


Quote taken from HERE

gregg1

wobbley wrote:

I bet they'll try worm their way out of as many warranty claims as possible though, by saying Currys/Dixons doesn't exist any more.

yeah I think I remember another company doing a re-name/re-brand some time ago and then claiming that the warranties issued by the original company were no longer valid. I can't rememer whether they were successfully prosecuted but I know there was a big hoo-ha about it at the time.

gregg1

glowy69 wrote:

Then why oh why are they still in business? They are not breaking the law, what if the priducts has been bounced around like a football for 6 months, im sure honest mr smith would own up to that while shouting and demanding a replacement, end of the day, the repair policy is printed quite clearly on the back of the receipt, its the same policy at every large electrical retailer, if you dont agree with the policy dont buty the item, but please dont come yelling that your 'contract' is with the retailer and that we are breaking the law when you (the customer) signed for the goods and agreed to the terms and conditions whether they have read them or not. I myelf do not try to wriggle out of anything.

don't want to get into an argument but, with respect, I have worked in the legal profession for 20 years and can say with absolute certainty that a buyer's contract IS with the retailer and NOT the manufacturer.

smcaul

mishkanorman wrote:

marks87 and smcaul, you dont have to be so rude,

Can you please point out where I have been rude??? In fact it was Glowy who called me an "Idiot" in an earlier post, not the other way round - I am just pointing out facts - sometimes the truth hurts though eh!!

marks87

mishkanorman wrote:

marks87 and smcaul, you dont have to be so rude

I'd also like you to tell me where I've been rude.

I am merely pointing out what rights consumers have. There is no "other side of the story". The law is the law and that is final.

mishkanorman

you are both aggressive and quite stroppy in your replies which I personally find rude, all I was saying is that you may feel you know your rights, the law, gospel truth or what ever you want to call it but the bloke only posted to try and appease the situation and you all are posting to him like he is "Mr comet"

Whilst you are pointing out consumer rights you seem to forget that the sales assistant also has rights and what I was trying to say is dont go in all guns blazing, just remember that person is there to earn a wage, they cant change the company policy or go against what their manager has told them to do. Even if they thought you were 100% right and knew the law inside out doesnt mean they can do anything about it if they are told to take the item in for inspection. the law may be the law but you are still dealing with human beings, mocking them for the misfortune of working for a bad company is hardly fair.


mishka

marks87

mishkanorman wrote:

you are both aggressive and quite stroppy in your replies which I personally find rude...

I find you calling me aggressive and stroppy rude...

...they cant change the company policy or go against what their manager has told them to do. Even if they thought you were 100% right and knew the law inside out doesnt mean they can do anything about it if they are told to take the item in for inspection.

Yes they can go against what their manager says. If an employee is sacked for ignoring company policy and following the law, an employment tribunal would have a field day.

the law may be the law but you are still dealing with human beings, mocking them for the misfortune of working for a bad company is hardly fair.

Who's mocking them?

It seems to me that you are just trying to find problems where there are none...

smcaul

I agree with marks87 and have nothing to add to his comments.

glowy69

smcaul wrote:

What items say if faulty do not take it back to the shop? Some items have a piece of paper in with a tech helpline No. on which Comet make them put in there to try and minimise the number of returns they get - just like they used to get manufacturers to put slightly different model no. on items so they did not have to price match as "Taht item is a different model number sir". If I buy a product from Comet, my contract is with them - not the manuffacturer - that is what the law states - plain and simple - Comet try and get round this by bullying customers - if Comet are so sure of their T & C's tell me why they never let cases get to court??? I have stated twice in the past to them I would take them to court and both times they backed down - if they were so sure then they would have taken it to court. I suggest you speak to your legal deptartment and ask just how many cases they have let get to court - I have a feeling you may be surprised.

Are you being serious? you actually think that only the products we sell have them leaflets in, I will quote you a leaflet from a hoover vacuum, If this piece of equiment is missing parts or develops a fault DO NOT take it back to the retailer you bought it from, note: retailer, not COMET. Oh an the court thing? they never get there because nine times out of ten the customer is wrong, not the other way around, you dont work there so you are assuming and its customers like you which put me off retail work. A lot of customers are excellent people to talk to, they listen and treat me like a human person. You seem to think that the customer is always right? Almost as untrue as regassing a plasma tv.