Aaaaaargh! Comet!!!!

marks87

glowy69 wrote:

Try doing that at comet if you bought a dvd player and within 28 days (not 5 minutes) it didnt work then yes we will give you an exchange,
outside that and we will send it away,

Oh no you won't - you will give me a refund or exchange (whichever I prefer). The law states that I have 6 months in which to return faulty goods.

oh and argos is a catalogue not an electrical retailer, and they have to take items back because customers do not see them,

You can request to see the goods at Argos before you buy them.

so I dont think its them knowing the law and we dont, I understand it perfectly well thankyou.

Yes, it IS them knowing the law and Comet not...

(PS - the "Thanks" for your post was in error. I'm not used to using vBulletin forums with that button there)

smcaul

glowy69 wrote:

Theres no need for that, we dont make the products you idiot, the manufacturers do! Oh and Mastercare? Think you will find thats the dixons group. Pity me al you like, please know what you are talking about before slagging off something.

It makes no difference who makes them - Comet sell them and therefore are responsible - even though they try and get out of that responsibility at every turn. And I do know what I am talking about thank you very much, as for the name calling, well that just about sums Comet and their staff up doesn't it!!!

NETTYB3

It is not just faulty items, as I have had other problems with Comet in the past. For example I purchased a 26" Samsung LCD from them for £749.00. When I got home I realised that it was too small for my lounge and really needed the 32". When I went back to see them about it the next day, they said I couldn't exchange it for the 32" and pay the difference as I had taken the item out of the box!

I then noticed that Argos were offering 20% off the same TV (20% off all LCD's just before xmas). Comet clearly state that if you find an item somewhere else cheaper they will credit you the difference. I contacted Argos and the item was in stock. So I went down to Comet and the CS girl checked the price and that it was in stock and agreed we should be credited 20% back!

However she had to clear with her manager and he said no we wont match the price as Argos have to deliver the item to you (even though next day!) they do not stock large LCD/TV's or Plasmas in any stores and as you could not just pick it up off the shelf they would not refund me! Yet if I had purchased the item online instead of instore they would have given me the difference and if I had opened the box and changed my mind then I could of returned it!

As far as I am concerned they are not customer friendly and always try and wriggle out of everything. The only reason I got the TV from Comet in the first place is because I had to exchange one that they had been unable to repair - see my previous post!

Whilst I was in the shop another customer was having an argument with the SA as her washing machine had broken down and the insurance told her to get another one - she was in the shop getting her replacement but was told they wanted another £25 delivery as that was not covered by the insurance.

As far as I am concerned they are losing customers left right and centre because of poor service and customer care.

In my opinion they are no longer cheap and have just ordered the 32" Samsung from Freemans using the 30% off discount code and got it for £630.00 - and went through Quidco for another 5% - it is £899 on Comet website and £999 in store!

If you really want to buy from Comet - buy on-line as you are protected a little more, although I for one will NEVER spend my hard earned money with COMET again!

Netty x

mishkanorman

It can be very difficult working in retail and I think the person who works for comet is incrediably brave for posting on here :T

Unfortunately in this day and age of trading standards and watchdog consumers feel that all they need do is raise their voices and be rude to the staff and they can have what they feel they are entitled to.

A good example of such is a woman who had purchased ONE pair of glasses from the opticians i worked at and had returned every year, some times twice a year, for nearly 9 years to get them replaced due to a "fault". she came back just prior to the year ending every time and produced a broken arm on the specs claiming "it just went like that" or my personal fav of "they were like it when i got them out of the case"
Eventually I got the pleasure of confronting her and said No to the latest replacement ........... she screamed all sorts at me including " I know my rights, and watchdog will hear about this "


If a customer feels that there product is faulty then why cant the company check it for themselves, electronics is a tough one especially as sometimes things can be spilt on them without realising. Some companies do things like replace the item AND THEN check the original and if its found to be down to neglect then they will charge the customer all sorts of fees, surely comets way is better ??


My husband told me a story of a person who took a ring back to jewellers as it was bent out of shape, and they felt this was due to a fault as it " just went like it". The sales assistant placed the ring on the counter and stepped back, folded his arms and stood there.
The customer then said "what the hell you playing at "
to which the sales assistant replied
" well if it just went like that we will just wait for it to go back again"


mishka

marks87

mishkanorman wrote:

If a customer feels that there product is faulty then why cant the company check it for themselves, electronics is a tough one especially as sometimes things can be spilt on them without realising. Some companies do things like replace the item AND THEN check the original and if its found to be down to neglect then they will charge the customer all sorts of fees, surely comets way is better ??

In the first 6 months of purchase, the onus is on the retailer to prove that the goods were not faulty at the time of purchase - this cannot be done. So, by refusing to give an IMMEDIATE refund or replacement, Comet are breaking the law.

mishkanorman

but if it was faulty at the time of purchase it wouldnt have worked would it ??


So my interpretation of the "law" would be that if I walked out of the store, unpacked the box and it didnt work then it was faulty at the time of purchase, if i unpacked it, used it, and it worked for two months then stopped then surely it has developed a fault, a different thing altogether.

mishkanorman

this is something Ive found on a BBC consumer website, It provides an answer to somebody whose cd player broke after 5 months of use.

"Where goods bought after 31 March 2003 prove defective within six months of purchase, there's a presumption that they were defective when they were bought, in which case the seller is in breach of contract (Section 14 Sale of Goods Act).

You're not entitled to reject the CD and get a full refund because you had the CD for a while before the fault developed. Instead, you're first and foremost entitled to have the CD player repaired or otherwise replaced. If repair of the goods would be disproportionate, impossible or would otherwise cause you significant inconvenience, you'd then be entitled to have the defective CD player replaced.

If repair and replacement aren't viable options, then you'd be entitled to an appropriate price reduction, or otherwise a refund (reduced to take account of wear and tear).

If there's a manufacturer's guarantee with your CD player, it may provide for replacement in the event of it being faulty. You should read the terms of the guarantee very carefully to find out whether this is, in fact, the case. You wouldn't get your money back this way, but you'd at least get a replacement. "


So it appears that comet dont have to give an IMMEDIATE refund or replacement but must be seen to try and locate the fault and repair it.

mishka

marks87

mishkanorman wrote:

but if it was faulty at the time of purchase it wouldnt have worked would it ??

In my experience, it doesn't matter if I try and take something back after two hours or two months - Comet refuse to provide me with a refund or replacement (my choice which) until they have it checked, even if this fault is obvious.

Thankfully on any occasion I have had to take something back, Trading Standards sorted them out.

mishkanorman wrote:

So it appears that comet dont have to give an IMMEDIATE refund or replacement but must be seen to try and locate the fault and repair it.

Only if that does not cause me significant disruption. If I am (for example) an amateur DJ and that CD player is vital to me earning a living, you would be required to provide an immediate replacement.

stugib

mishkanorman wrote:

"Where goods bought after 31 March 2003 prove defective within six months of purchase, there's a presumption that they were defective when they were bought, in which case the seller is in breach of contract (Section 14 Sale of Goods Act).

You're not entitled to reject the CD and get a full refund because you had the CD for a while before the fault developed. Instead, you're first and foremost entitled to have the CD player repaired or otherwise replaced. If repair of the goods would be disproportionate, impossible or would otherwise cause you significant inconvenience, you'd then be entitled to have the defective CD player replaced.

If repair and replacement aren't viable options, then you'd be entitled to an appropriate price reduction, or otherwise a refund (reduced to take account of wear and tear).

At last, a pretty succint, accurate description of the law [or my interpretation of it at least]. Well found!

mishkanorman wrote:

So it appears that comet dont have to give an IMMEDIATE refund or replacement but must be seen to try and locate the fault and repair it.

Ah, but you're missing the rejection part of the law - you're entitled to a reasonable time to inspect the goods to see if they're working, fit for purpose etc, so if you got them home and found they weren't working you can reject the goods and get a refund. Only after you've accepted them do you get into the repair/replace/fault-finding malarky.

Mind you, this thread has made me think - if you do drop/scratch/blow something when you're getting it home or installing it, is the supplier supposed to take the consumer's word for it that it was like that when they got it? Legally, yes I suppose, but open to abuse nevertheless?

smcaul

stugib wrote:

Mind you, this thread has made me think - if you do drop/scratch/blow something when you're getting it home or installing it, is the supplier supposed to take the consumer's word for it that it was like that when they got it? Legally, yes I suppose, but open to abuse nevertheless?

But on the other hand the doped up 16 year old warehouse assistant may well have dropped the item before you even set eyes on it, yet the store will try and repair an item that was already damaged - it works both ways!!!