Aaaaaargh! Comet!!!!

glowy69

Hello im new here and have stumbled across this page looking for info regarding comet, I actually work for them and see problems like yours all the time,I find it harsh when you call the company cowboys, they arent in the business of trying to rip anybody off, in fact they are doing there upmost to try and bring some customer loyalty and empathy to the table. They aren't that bad a company I could think of much worse. Thanks.

marks87

glowy69 wrote:

Hello im new here and have stumbled across this page looking for info regarding comet, I actually work for them and see problems like yours all the time,I find it harsh when you call the company cowboys, they arent in the business of trying to rip anybody off, in fact they are doing there upmost to try and bring some customer loyalty and empathy to the table. They aren't that bad a company I could think of much worse. Thanks.

May I ask, what would you do in the following situation:

A customer has brought back an item for an exchange. This was purchased the previous day and they have the reciept etc. However, you refuse to exchange it until you have booked it in for a test. The customer then telephones the local Trading Standards Office who say that Comet MUST exchange the item there and then.

Thanks.

glowy69

marks87 wrote:

May I ask, what would you do in the following situation:

A customer has brought back an item for an exchange. This was purchased the previous day and they have the reciept etc. However, you refuse to exchange it until you have booked it in for a test. The customer then telephones the local Trading Standards Office who say that Comet MUST exchange the item there and then.

Thanks.

Depends what the item was, most of the time we can do an excahnge anyway, if its a whacking great plasma or washing machine then no I wouldnt exchange it, because like somebodyelse said earlier in this thread im no engineer and its not for me or the customer to confirm that it is indeed faulty, in which case an engineer would be sent to test the fault if its broken then an exchange would be done. Ive had this done to me before with this trading standards malarky, I spoke to one of them on the phone and politely explained hat an engineer would be out the day after next, if faulty we will exchange it. The officer had no problems with that, half the time customers get their rights very mixed up.

Gorgeous_George

gibby wrote:

you can also stand outside and hand out leafets to passers by or put them on cars in the car park
neither are illegal

Gibby

Please do not touch my car.

The answer is not to buy from them. One of the benefits of mass marketing is the low prices that we enjoy. The cost is the loss of town centres.

Assuming the store gave you a new TV, is the old one destined for landfill? It may just need a new internal fuse (or similar) ?

In conversation I usually find that the other person mimics my mood. If I shout, they shout. It helps if you acknowledge that they are human too and probably paid minimum wage,It's not their shop - they don't make the rules.



GG

marks87

glowy69 wrote:

if its a whacking great plasma or washing machine then no I wouldnt exchange it, because like somebodyelse said earlier in this thread im no engineer and its not for me or the customer to confirm that it is indeed faulty, in which case an engineer would be sent to test the fault if its broken then an exchange would be done.

Even if it's a blatently obvious problem, like a huge scratch on the screen, failure to switch on etc?

I think you'll find customers don't get their rights mixed up - if the fault is obvious, you must exchange it/give a refund there and then.

smcaul

glowy69 wrote:

Depends what the item was, most of the time we can do an excahnge anyway, if its a whacking great plasma or washing machine then no I wouldnt exchange it, because like somebodyelse said earlier in this thread im no engineer and its not for me or the customer to confirm that it is indeed faulty, in which case an engineer would be sent to test the fault if its broken then an exchange would be done. Ive had this done to me before with this trading standards malarky, I spoke to one of them on the phone and politely explained hat an engineer would be out the day after next, if faulty we will exchange it. The officer had no problems with that, half the time customers get their rights very mixed up.

Not my past expierances I'm afraid - had faults with DVD players in the past, spotty oik on CS desk plugged item in and because lcd display worked he said there was nothing wrong with it!!!!! The fact it would not play a DVD was irrelevent to him!!!! All that took 25 minutes of my time - I then had to wait another 25 minutes to get it all sorted out. Comet are cheap for a reason they are rubbish, I pity you working there, and if I purchased a washing machine or Plasma TV and it did not work the last thing you would be doing would be sending an engineer round (espicially one of your so called "Mastercare" ones!!), I would be getting my money back as the goods are not fit for purpose - Comet never want to take any responsibility for anything.

glowy69

marks87 wrote:

Even if it's a blatently obvious problem, like a huge scratch on the screen, failure to switch on etc?

I think you'll find customers don't get their rights mixed up - if the fault is obvious, you must exchange it/give a refund there and then.

then yeah that wouldnt be a problem, failure to switch on? Checked the fuse, you'd be suprised, as for a great scratch, that would be deemed as a clearence item not faulty so we would exchange it anyway. One instance we had was a customer collected a tv from comet only to drive like a loon on the way home (I saw him) over a speed bump and crack the screen? The result, ten minutes later a phone call, my telly is cracked you sold me damaged goods rant/rave, we gave him a new one but theres 1700 quid down the drain which wasnt to do with us, thats why we insist on an engineer checking first.

glowy69

smcaul wrote:

Not my past expierances I'm afraid - had faults with DVD players in the past, spotty oik on CS desk plugged item in and because lcd display worked he said there was nothing wrong with it!!!!! The fact it would not play a DVD was irrelevent to him!!!! All that took 25 minutes of my time - I then had to wait another 25 minutes to get it all sorted out. Comet are cheap for a reason they are rubbish, I pity you working there, and if I purchased a washing machine or Plasma TV and it did not work the last thing you would be doing would be sending an engineer round (espicially one of your so called "Mastercare" ones!!), I would be getting my money back as the goods are not fit for purpose - Comet never want to take any responsibility for anything.

Theres no need for that, we dont make the products you idiot, the manufacturers do! Oh and Mastercare? Think you will find thats the dixons group. Pity me al you like, please know what you are talking about before slagging off something.

marks87

glowy69 wrote:

then yeah that wouldnt be a problem, failure to switch on? Checked the fuse, you'd be suprised, as for a great scratch, that would be deemed as a clearence item not faulty so we would exchange it anyway. One instance we had was a customer collected a tv from comet only to drive like a loon on the way home (I saw him) over a speed bump and crack the screen? The result, ten minutes later a phone call, my telly is cracked you sold me damaged goods rant/rave, we gave him a new one but theres 1700 quid down the drain which wasnt to do with us, thats why we insist on an engineer checking first.

But if a customer comes in asking for an exchange then surely you should honour that? Why would someone waste their time bringing back perfect goods?

Comet should follow the example set by Argos - I took a DVD Recorder back after it kept randomly stopping. I went in, told assistant the problem, she checked that everything was in the box and 5 minutes later I was walking out the door with a new machine. They obviously understand: 1) the law and 2) that no-one would bring back working goods to exchange them for...er...working goods.

glowy69

marks87 wrote:

But if a customer comes in asking for an exchange then surely you should honour that? Why would someone waste their time bringing back perfect goods?

Comet should follow the example set by Argos - I took a DVD Recorder back after it kept randomly stopping. I went in, told assistant the problem, she checked that everything was in the box and 5 minutes later I was walking out the door with a new machine. They obviously understand: 1) the law and 2) that no-one would bring back working goods to exchange them for...er...working goods.

Try doing that at comet if you bought a dvd player and within 28 days (not 5 minutes) it didnt work then yes we will give you an exchange, outside that and we will send it away, oh and argos is a catalogue not an electrical retailer, and they have to take items back because customers do not see them, so I dont think its them knowing the law and we dont, I understand it perfectly well thankyou.