Aaaaaargh! Comet!!!!

mishkanorman

It is annoying when you are on the end of bad customer service but for every genuine customer you get, whose telly was dropped by the doped up 16 year old warehouse assistant :rotfl: , you serve ten more who are scabby gits who think they can swindle a bit more out of life !!

I always believe those who shout the loudest have the least to say


mishka

marks87

mishkanorman wrote:

I always believe those who shout the loudest have the least to say

Funny that - it tends to be the shop assistants who end up shouting at me...

glowy69

marks87 wrote:

In the first 6 months of purchase, the onus is on the retailer to prove that the goods were not faulty at the time of purchase - this cannot be done. So, by refusing to give an IMMEDIATE refund or replacement, Comet are breaking the law.

Then why oh why are they still in business? They are not breaking the law, what if the priducts has been bounced around like a football for 6 months, im sure honest mr smith would own up to that while shouting and demanding a replacement, end of the day, the repair policy is printed quite clearly on the back of the receipt, its the same policy at every large electrical retailer, if you dont agree with the policy dont buty the item, but please dont come yelling that your 'contract' is with the retailer and that we are breaking the law when you (the customer) signed for the goods and agreed to the terms and conditions whether they have read them or not. I myelf do not try to wriggle out of anything.

glowy69

marks87 wrote:

In my experience, it doesn't matter if I try and take something back after two hours or two months - Comet refuse to provide me with a refund or replacement (my choice which) until they have it checked, even if this fault is obvious.

Thankfully on any occasion I have had to take something back, Trading Standards sorted them out.

Only if that does not cause me significant disruption. If I am (for example) an amateur DJ and that CD player is vital to me earning a living, you would be required to provide an immediate replacement.

You people make me laugh, weve never had that problem, basically because if its faulty, if I can , I will test it, and do what my company tells me not what some 'trading standards' officer tells me to do, if its faulty we will repair or replace it, and I never,ever take the cusotmers word for it because they are not qualified engineers and are not in any position to tell me its faulty.

marks87

glowy69 wrote:

Then why oh why are they still in business? They are not breaking the law, what if the priducts has been bounced around like a football for 6 months, im sure honest mr smith would own up to that while shouting and demanding a replacement, end of the day, the repair policy is printed quite clearly on the back of the receipt, its the same policy at every large electrical retailer, if you dont agree with the policy dont buty the item, but please dont come yelling that your 'contract' is with the retailer and that we are breaking the law when you (the customer) signed for the goods and agreed to the terms and conditions whether they have read them or not. I myelf do not try to wriggle out of anything.

There's that word again - policy. A company's policy cannot come before the law and that's a simple fact. I suspect that Comet haven't been closed down because many people take the assistant's word for it. I, on the other hand, know my rights and I exercise them.

marks87

glowy69 wrote:

You people make me laugh, weve never had that problem, basically because if its faulty, if I can , I will test it, and do what my company tells me not what some 'trading standards' officer tells me to do, if its faulty we will repair or replace it, and I never,ever take the cusotmers word for it because they are not qualified engineers and are not in any position to tell me its faulty.

So tell me, why do most high street shops offer an exchange straight away?

As I keep asking - what do I have to gain by bringing back working goods to exchange them for (lo-and-behold) working goods?

smcaul

glowy69 wrote:

You people make me laugh, weve never had that problem, basically because if its faulty, if I can , I will test it, and do what my company tells me not what some 'trading standards' officer tells me to do, if its faulty we will repair or replace it, and I never,ever take the cusotmers word for it because they are not qualified engineers and are not in any position to tell me its faulty.

So you and your colleagues are qualified engineers are you? And as far as I am concerend you and your colleagues are not in a position to tell me the item is not faulty.

You also mention about the T&C's being on the receipt, well is the receipt not issued AFTER you have made the purchase!!! so making it difficult to check them before hand - I don't remember there being lots of posters about the stores with the T & C's all over them - but it has been a while since I have had the misfortune to frequent a Comet store.

glowy69

smcaul wrote:

So you and your colleagues are qualified engineers are you? And as far as I am concerend you and your colleagues are not in a position to tell me the item is not faulty.

You also mention about the T&C's being on the receipt, well is the receipt not issued AFTER you have made the purchase!!! so making it difficult to check them before hand - I don't remember there being lots of posters about the stores with the T & C's all over them - but it has been a while since I have had the misfortune to frequent a Comet store.

No its not up to me, thats why an engineer needs to confim it, and most high street shops? there arent any anywhere anymore. Read your receipt,if you dont like it bring it back. If the mcontract is with us why when for example you open a vacuum does it state very planely that if your products develops a fault do not take it back to the shop? Either everyone plays their own game or the law is very misleading...

smcaul

What items say if faulty do not take it back to the shop? Some items have a piece of paper in with a tech helpline No. on which Comet make them put in there to try and minimise the number of returns they get - just like they used to get manufacturers to put slightly different model no. on items so they did not have to price match as "Taht item is a different model number sir". If I buy a product from Comet, my contract is with them - not the manuffacturer - that is what the law states - plain and simple - Comet try and get round this by bullying customers - if Comet are so sure of their T & C's tell me why they never let cases get to court??? I have stated twice in the past to them I would take them to court and both times they backed down - if they were so sure then they would have taken it to court. I suggest you speak to your legal deptartment and ask just how many cases they have let get to court - I have a feeling you may be surprised.

julesgr

glowy to Comet teach you all to spout the same drivel? Sorry but you sound just like the people I have been trying to deal with (and believe me they are trying)

I'm off to see the store manager tomorrow if I can make it there in the 5 hours he's in work! Apparently the 28days they quote for repairs is the time they ha ve to respondto say if it's faulty...so why do they not tell you that when you take a FAULTY item in??? instead of telling you it will be sorted in those 28 days???

Again my partner was not given the opportunity to speak , and we were told conflicting information! they told us our faulty product had been collected without asking what it was or who we were!

Comet gets lower in my estimation everyday and I know a few more people that won't be shopping there.