Royal Mail Surveys

rosy

some1shy wrote: »

Well they must be having problems because i emailed them saturday about not having gotten the vouchers yet. I cant even remember was it the begining of oct that we did it? Needless to say they havent replied i will give it a few days than i will just call them!

I haven't had my vouchers either - I called Kantar a couple of days ago. They confirmed that I had completed the survey correctly and then checked a spreadsheet with the names of who had been sent vouchers - mine wasn't on it ( I suspect now quite a few of us have been missed off!) They told me that they would order vouchers for me and they should be with me in the next 14 days.

meandmaboy

rosy wrote: »

I haven't had my vouchers either - I called Kantar a couple of days ago. They confirmed that I had completed the survey correctly and then checked a spreadsheet with the names of who had been sent vouchers - mine wasn't on it ( I suspect now quite a few of us have been missed off!) They told me that they would order vouchers for me and they should be with me in the next 14 days.

I also phoned them & got the same answer, seems like a lot of people have been missed this time, my worry was that the voucher had been sent & it hadn't arrived, as I'm saving them for xmas its still got plenty time to get here.

maiden_scotland

I got this reply

Thank you for your email.
I can confirm the vouchers for taking part in the correctly delivered survey were dispatched on 15/10/2010, could you please confirm that they have not still been received.
Many thanks,
Regards
Shareen
Postal Monitoring Team

once I confirmed I hadn't received them I then got this reply

Thanks for letting us know.
I need to confirm with our London office as to why you have not received your vouchers. Please can you bear with us and we will investigate in to this.
We will either send you the vouchers within the next 14 days or we will e-mail you will the reason why we are not sending you the vouchers on this occasion.
Kind regards,
Rehyana
Postal Survey Team

nanto3girls

It will be interesting to hear what they come back with.

carriebradshaw

maiden_scotland wrote: »

I got this reply



once I confirmed I hadn't received them I then got this reply

I've had that 2nd response too,so I've still not had anything 2 weeks later,so I emailed them again and got this one

Thank you for your email
Our London office are still dealing with this query, so please bear with us and we will be in touch in due course.
Many thanks
Regards
Shareen
Postal Monitoring Team

It feel like we're just being fobbed off Maybe they've run out and just waiting for supplies, if that's the case why don't they just say so

WEEGIE

I've now had my third new style Smart, they look so good I don't want to part with it.

Chocmonster7

They've asked for all my Smarts back, including the two new style ones I had! :eek:

StumpyPumpy

Chocmonster7 wrote: »

They've asked for all my Smarts back, including the two new style ones I had! :eek:

Me too. Perhaps it's because WEEGIE is hoarding them all:rotfl:
It's not the first time though, and the last time they did it they sent me several extra SMARTs to use within the week. I have postings in 2 weeks time that have SMARTs allocated but not assigned yet. I'm sure I'll be back up to stock by then as these days the vast majority of posts I receive or send include a SMART (I'm sure that never used to be the case).

SP

pinkladyof66

i have been requested to send all mine back too today - what is going on

john_howard_fisher

First post so be nice. thank u to martin and everyone on here you are great.

i signed for this cant remember when. they have changed me from reserve to actual. go my first posting pack in the post today. yippeee