Newcastle Building Soc - New 5 year-5% BOND (Not an ISA) NOW CLOSED

evenasus

I received my direct debit confirmation on the 11th.
I presume something has gone wrong at Newcastle BS for these direct debits not to be taken.
I'm not amused, to say the least.

Woodyrocks

I am slightly confused. When I applied for this account, I asked for £6400 to be taken out of the nominated accound to fund the BOND, this was to allow for the £3600 to be taken to fund my ISA. Well, they sent me a record card in the post today and it seems they took £7000 out of my nominated account instead.

Is this normal? I specifically put the figure I did for a reason and I am just thankful that I had enough funds in my account to cover the request from Newcastle.

Also, although both (ISA & BOND) DD should have been taken on same day, they haven't collected the ISA money yet.

I am not very happy about this as it now leaves me with less holiday money that I should have and a couple of weeks to magic some more money somehow Has anyone else had the same problem with them taking MORE than you asked them to?

Lorian

sounds like a mistake to me

Smeagal

Woodyrocks wrote: »

Has anyone else had the same problem with them taking MORE than you asked them to?

I opened the bond on the 13th and I originally set it up to take £50k direct debit on the 23rd, then on the 14th I spotted the ISA and opened that. Given I have about £15k in a natwest ISA I didn't want to have £65k in here which is above the FSA Compo limit so I rang Newcastle up on the 14th and changed my original £50k to £35k...

23rd came and they still took the £50k.

luvpump

Had the confirmation letter today that my 49.5 k is in the accoint & for me everything went smoothly .. I think they became a tad overwhelmed in some cases by the popularity of this account .. but ime happy now :beer:

Woodyrocks

Smeagal wrote: »

I opened the bond on the 13th and I originally set it up to take £50k direct debit on the 23rd, then on the 14th I spotted the ISA and opened that. Given I have about £15k in a natwest ISA I didn't want to have £65k in here which is above the FSA Compo limit so I rang Newcastle up on the 14th and changed my original £50k to £35k...

23rd came and they still took the £50k.

I knew it couldn't just be me. I tried to phone them up to get an explanation but they are not open so will have to try again on Monday.

Andystriker

Woodyrocks wrote: »

I knew it couldn't just be me. I tried to phone them up to get an explanation but they are not open so will have to try again on Monday.

They should be open now.

Taken from their website:

Investments0845 600 4368 (8am - 8pm Monday to Thursday, 8am - 6.30pm Friday, 9am - 5pm Saturday, Closed - Sunday)

evenasus

Speculator wrote: »

The Newcastle sortcode 23-59-54 accepts Faster Payments. I did a £1.00 test payment early this morning from Halifax and was advised it will take approx 2hrs. Just called Newcastle and was advised that they've not received it yet.

Has anyone else attempted a faster payment into the 5 year Bond?

Not to the bond but to my Newcastle Online Saver.
I sent a faster payment from Halifax on Monday (27th) but it is still not showing on my account yet. I did receive an email from Halifax 15 minutes after I sent the payment.

Dear Customer,

Your Faster Payment was successful and has arrived at the recipient's bank who will apply the funds today.

Regards,

Halifax Online Helpdesk

Wonder where it is?

G_M

evenasus wrote: »

Not to the bond but to my Newcastle Online Saver.
I sent a faster payment from Halifax on Monday (27th) but it is still not showing on my account yet. I did receive an email from Halifax 15 minutes after I sent the payment.
Wonder where it is?

I've sent 5 FPs from Nat West to fund the bond successfully (£10K per day). They get credited to your NBS account the following (working) day. I've been ringing each day to check. No probs.
Oh, and to call free use their callback facility...

http://www.newcastle.co.uk/contact/callme

evenasus

G_M wrote: »

I've sent 5 FPs from Nat West to fund the bond successfully (£10K per day). They get credited to your NBS account the following (working) day. I've been ringing each day to check. No probs.
Oh, and to call free use their callback facility...

http://www.newcastle.co.uk/contact/callme

I know, I told you:D;)

evenasus wrote: »

Would this be of any use?... http://www.newcastle.co.uk/contact/callme

G_M wrote: »

Thanks. Don't know how you found this as there's no link on their 'contact' page to 'callme'.

And it doesn't work too well! Just had a call back from 'click-to-call' and had a recording saying they called Newcastle BS and could not get an answer!

Direct geo number anyone?

Seriously though, I would have thought my payment would be showing today.
I'll check again in the morning, and if there's no sign I'll give them a ring.