BT broadband speeds

amy080584

Hello,
I am having major problems with my BT broadband, infact BT in general.
I have been living at my current address for just over two years now and the broadband speed has been a constant 2.8 mb down and about 300k up. However about a month ago my broadband speed dropped to 250k down and 380k up (strange to have a better up speed than down). So for the last month I have been ringing BT to try and get this situation resolved, a month in and my speed is now at 750k down and 320k up. I have been told that its the best I can get???. So people where do I go from here? Should i just contact the ombudsman? ANY help with this would be fantastic.

Thanks for your time.
R. Wileman

Mister_aaa

amy080584 wrote: »

Hello,
I am having major problems with my BT broadband, infact BT in general.
I have been living at my current address for just over two years now and the broadband speed has been a constant 2.8 mb down and about 300k up. However about a month ago my broadband speed dropped to 250k down and 380k up (strange to have a better up speed than down). So for the last month I have been ringing BT to try and get this situation resolved, a month in and my speed is now at 750k down and 320k up. I have been told that its the best I can get???. So people where do I go from here? Should i just contact the ombudsman? ANY help with this would be fantastic.

Thanks for your time.
R. Wileman

I've just switched from BT to Bethere (with £80 cashback to boot).
Gone from a 2mb connection to an 8mb, unlimited downloads and wireless hub.

I've saved £13 a month compared to the "deal" i was on with BT, more if you factor in the cashback.

Might be worth switching?

amy080584

Mister_aaa wrote: »

I've just switched from BT to Bethere (with £80 cashback to boot).
Gone from a 2mb connection to an 8mb, unlimited downloads and wireless hub.

I've saved £13 a month compared to the "deal" i was on with BT, more if you factor in the cashback.

Might be worth switching?

Indeed it might be worth a switch. Are you far from your local exchange do you know? I can tell you how to find out if you like?

Mister_aaa

amy080584 wrote: »

Indeed it might be worth a switch. Are you far from your local exchange do you know? I can tell you how to find out if you like?

I'm already waiting for the modem to arrive, i'm not sure how far away from the exchange, i think its the one up the road, so it's not that far.

iniltous

I had problems with BT broadband a while ago, and the calls to the 'support' call centre (in India) were frustrating, I had read somewhere that you could insist on a call back within 24hrs from a UK based call centre so I asked for that, and got a call back from someone in Newcastle within the 24Hrs...... he was able to explain what the problem was and what the resolution was going to be, as it was, I had been moved onto new equipment in the exchange and my slow speed was due to a new 'training' period, and by the time of his call back I was 7 days into the 10 days ( so I still has to wait for another 3 days before a stable connection) so the UK guy didnt do anthing special but was miles better at explaining what had happened to my speed, Call BT back and insist on a call from a UK based technical support person.

BT_company_representative

Hey there,

I would be happy to look into the speed issues that you have been having. I will need you to PM me your account details and an overview of what problems you are having and I will get straight on it.

Cheers
Sean
BT Support

amy080584

BT_company_representative wrote: »

Hey there,

I would be happy to look into the speed issues that you have been having. I will need you to PM me your account details and an overview of what problems you are having and I will get straight on it.

Cheers
Sean
BT Support

Can I have a direct number for you? Or could I give you mine?

BT_company_representative

Hey, Pm me your details and I will get back to you..

Sean

amy080584

BT_company_representative wrote: »

Hey, Pm me your details and I will get back to you..

Sean

I have just sent you my details

amy080584

When you said that you would get back to me, did you infact mean an Indian call centre operative would? As thats the only contact I have had with BT today.

BT_company_representative

Yeah our tech help desk is based off shore, how did you get on with them? did the resolve the problem?