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BT broadband speeds

24

Comments

  • PNPSUKNET
    PNPSUKNET Posts: 4,265 Forumite
    They are as much use as choc fireguards, 0800 345 7570 is their engineer support desk for broadband and its in england call them and they should sort your probs
  • 1carminestocky
    1carminestocky Posts: 5,256 Forumite
    Cashback Cashier
    'Based off-shore'? LOL. The Indian call centre is pathetic IME (one of the myriad of reasons why I'm leaving BT totally). We all know this is an exercise in cost-cutting by BT with absolutely no thought given to how it impacts customer service.
    Call me Carmine....

    HAVE YOU SEEN QUENTIN'S CASHBACK CARD??
  • Kavanne
    Kavanne Posts: 5,093 Forumite
    BT told me it was impossible for another broadband provider to give me a speed faster than the one they are providing lol
    Kavanne
    Nuns! Nuns! Reverse!
    'I do my job, do you do yours?'
  • Inactive
    Inactive Posts: 14,509 Forumite
    1carminestocky wrote: »
    'Based off-shore'? LOL. The Indian call centre is pathetic IME (one of the myriad of reasons why I'm leaving BT totally). We all know this is an exercise in cost-cutting by BT with absolutely no thought given to how it impacts customer service.

    Agreed, I too am leaving BT this Thursday, I have already received the " Sorry you are leaving us " letter, telling me what I will miss, I too will not miss the " off shore " calling centre.
  • PNPSUKNET
    PNPSUKNET Posts: 4,265 Forumite
    if an Adsl provider has its own cards in the exchange it can be faster, although a lot use btwholesale
  • Kavanne
    Kavanne Posts: 5,093 Forumite
    Just activated today, went on speedtest.net and I am downloading at 11.09Mbps. When I tested on Sun with BT it was 2.5Mbps.

    thanks!
    Kavanne
    Nuns! Nuns! Reverse!
    'I do my job, do you do yours?'
  • amy080584
    amy080584 Posts: 17 Forumite
    Thanks for everyone's input, it is much appreciated. Since I last wrote I have been in daily contact with BT. They eventually admitted that they might have a fault on the line so an engineer arrived wednesday A.M. He checked my internal wiring and went back to the exchange where he reset my connection. He said it could take upto 72 hours to see any difference, when he left I was getting 1.25 mb. This has gradually gone down and now rests at 450k. It seems to me that every time they reset the connection it goes back up in speed but then it falls again? This must be a line fault, would you agree? where to go from here?:confused:
  • Kavanne
    Kavanne Posts: 5,093 Forumite
    A different provider?
    Kavanne
    Nuns! Nuns! Reverse!
    'I do my job, do you do yours?'
  • Inactive
    Inactive Posts: 14,509 Forumite
    Kavanne wrote: »
    A different provider?

    Agreed 100%.;)
  • amy080584
    amy080584 Posts: 17 Forumite
    Kavanne wrote: »
    A different provider?
    Which provider have you switched too?
This discussion has been closed.
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