T-Mobile complaints process?

tmeah7

Don't bother contacting Olaf Swantee CEO of Tmobile & Orange. He's a waste of time & completly unprofessional. Heaven knows how he got the job - but I don't expect him to have it for long.

Tmobile is the worst company I've come across in a long time. Poor service and a contempt for customers exisits from top to bottom in that organisation. If you dont belive me just google "tmobile complaints".

I decided to email Olaf directly after failing to receive even an acknowledgement of my complaint from the CS director of all people!
Olaf didn't respond either.

What a joke company - . I urge everyone with a legitamate complaint against tmobile to take it to CISAS - at the very least you will get some conmfort from knowing that it will cost tmobile £50 each time. Please do it!!

eliman

T-mobile recently ‘added pay as you go data plan to all smart phone owners’ according to a T-mobile rep I spoke with to resolve my issue, without consulting you or you opting requesting for it. If you are like me , you might have found out that you have been charged a usage fee for a service you had no idea you have because by default your device once in awhile tries to connect to the web….
I called T-mobile and requested explaining that I HAVE NOT opted for it or in any way used the data connection. The rep I spoke to said he tried but couldn’t help. I have to pay or subscribe to the plan so that I might get a credit towards future usage. What? I literally spend 2/3rd of my day in front of a computer and if I needed ‘data plan’ in my phone, I could have done it long ago.
The other bad revolution at T-mobile recently is the bad customer service, I have already contacted people who decided to leave t-mobile. If you are like me, raise your voice post your message wherever you could so that they get it.
We have made Bank of America re-think its decision and we can also make T-mobile’s greediness stop!

Thanks,
Elias

Techhead_2

I think you may have the wrong country Elias.

eliman

I guess you are right. I was so upset with this endless greed and trying to put an end to it.

Lil_Lady

tmeah7 wrote: »

Don't bother contacting Olaf Swantee CEO of Tmobile & Orange. He's a waste of time & completly unprofessional. Heaven knows how he got the job - but I don't expect him to have it for long.

Tmobile is the worst company I've come across in a long time. Poor service and a contempt for customers exisits from top to bottom in that organisation. If you dont belive me just google "tmobile complaints".

I decided to email Olaf directly after failing to receive even an acknowledgement of my complaint from the CS director of all people!
Olaf didn't respond either.

What a joke company - . I urge everyone with a legitamate complaint against tmobile to take it to CISAS - at the very least you will get some conmfort from knowing that it will cost tmobile £50 each time. Please do it!!

sorry how do you know they get charged ?

Zul_2

Hi

Just wanted to make anyone aware that I have an ongoing dispute with T Mobile who missold me a tariff for my business phones and then denied it. Is anyone having any problems with them they wont assist or discuss the matter and I am going to try and get a class action against them. Let me know if you want to join in. My bills should be £120 for the last 3 months but they are insisting it should be in excess of £1200. I had agreed £40/m deal but when I got my first bill it was for £580! This has continued until they cut me off!! Let me know your experience?

Thanks

John_London_2

My partner has been a T-Mobile user for over 10 years, with bills always paid by direct debit from my account with average bills of arouind £100, nearly always to UK or European addresses.

In March on a trip to South Africa the SIM card of his iPhone was, without our knowledge, stolen. In a 3-4 day period until T-Mobile suspended the line on 17/03 dozens ofcalls were made to Somalia, Nigeria, Libya - know fraud destinations - runningup a bill of £3755 - about 40 times the normal monthly total made in just 4 days. T Mobile could also tell that these calls were not made from the iPhone registered to us - apparently it shows up with the data they receive. Nevertheless they let this huge and suspicious bill grow to nearly £4 K before they stopped it. We didnot notice the theft as we rarely use this phone when in South Africa, and mypartner whoused it suffered catastrophic head and leg injuries in an accidenton 17/03. When, on return to UK last week, I saw the debit and called them they refused to refund any part of the money taken in this theft/fraud. So as well as a brain damaged partner facing a leg amputation I now have to fight a completely unresponsive T Mobile. Does anyone havew any ideas on how to pressure them to see sense?

buscape

I would write to the chief executive via email and recorded post, outline your concerns, provide them with the proof that you didn't run up this bill and ask them to refund the costs.

esuhl

T-Mobile's customer service is absolutely dreadful. Their staff are pushy, obnoxious and completely ignorant (whilst pretending to know everything). They attempted to misrepresent my legal rights in an attempt to defraud me and thousands of other customers as a result of their price increases above the RPI several years ago.

T-Mobile are one of the few companies that I would never do business with again.

In the end, I think it's worth avoiding arguments over the phone. Send them a recorded delivery letter stating exactly what you object to, what they must do to correct the problems they've caused, and making it clear that you will pursue the matter (either in court or with the ombudsman) until they rectify the situation.

That way, you also have a printed copy of your communication for [STRIKE]when[/STRIKE] if they call you a liar. They also tend to think a bit more before writing something down as it's harder to deny that if they just spout out some bulls**** over the phone.

Good luck, all...

50Twuncle

I thought that I would re raise this old thread with a bit of interesting news ...
I too have been having problems in contacting tmobile and found a few email addresses that I thought to try

[EMAIL="CL&DO@t-mobile.co.uk"]CL&DO@t-mobile.co.uk[/EMAIL] - Claire Simpson (investigating complaints) - who I found googling "complaints t-mobile" - she responded once - then obviously blocked my email - because subsequent emails "bounced"
[EMAIL="cust.rel@t-mobile.co.uk"]cust.rel@t-mobile.co.uk[/EMAIL] - may work
[EMAIL="olaf.swantee@orange.co.uk"]olaf.swantee@orange.co.uk[/EMAIL] - may work