received empty box!!!!!!!help

soolin

nuttyp wrote: »

stop the payment via paypal and launcha claim. And when you get it sorted, leave neg feedback!!!!!!!!!!!!!!!

You can't just stop a paypal payment.

cazispen

Go to your E-bay account and go to the item you won in my e-bay, you can click on resolve a problem i think it is, it will mark it on e-bay and then redirect you to paypal where you start complaint becareful read everything you only have 20 days to get your money back. hope this helps

DaveAshton

VanyaHargreeves wrote: »

open a SNAD claim.

No point, Paypal will just make you post the item back to the seller... who obviously won't bother signing for it if they realise who's sent it. Basically, you've been done and there's not much you can do, other than leaving negative feedback for the seller. Maybe try looking at the small claims court... assuming you can track the seller down, and they're not using a fake address for their ebay/Paypal accounts.

DaveAshton

cazispen wrote: »

you only have 20 days to get your money back. hope this helps

45 days See here for details.

MonkeyFace09

Firstly you need to make sure there was no hidden things that could the seller could get away with saying that he was selling the box.
As this is sometimes the case.
If not then you can contact paypal and file a complaint with them. The good thing about paypal is if you have been robbed/conned they get you your money back...!!

Good luck + maybe next time you should try be bit more careful you can do this by checking certain things such as:
-Hidden tricks
-How long the person has been a member
-By checking there feedback + feedback comments 1st.

Although none of them are guarentees but does usually help a lot.

omen666

burcrita1 wrote: »

it wasnt sold as ''Empty Box'',i would not pay £280 otherwise.
I will open a paypal dispute but dont know how does it work?how to proof?:money:

do you understand what the poster meant? in terms it was a hidden trick type advert

NattyVee

Ok, I've been through this before after not receiving an item, so here's how it works.

First of all, well done for using Paypal, which completely protects you. Open a dispute for that payment, and they will ask you to describe what has happened. They will then contact the seller for his side of the story. If he doesn't respond in time, they will return your money to you.

He'd have to go down a hell of a route to prove he didn't send an empty box, and since it's recorded, the weight will prove whether he did or not. If the weight is heavier than the box, you'll have to take it up with Royal Mail, who have nicked DVDs from Play.com from me in the past, so it's not unheard of.

But yeah, Paypal favours the buyer, so file that dispute ASAP!

Log in to Paypal, and go to the Resolution Centre, from which you can click 'Dispute a Transaction'. The rest is self explanatory.

soolin

NattyVee wrote: »

Ok, I've been through this before after not receiving an item, so here's how it works.

First of all, well done for using Paypal, which completely protects you. Open a dispute for that payment, and they will ask you to describe what has happened. They will then contact the seller for his side of the story. If he doesn't respond in time, they will return your money to you.

He'd have to go down a hell of a route to prove he didn't send an empty box, and since it's recorded, the weight will prove whether he did or not. If the weight is heavier than the box, you'll have to take it up with Royal Mail, who have nicked DVDs from Play.com from me in the past, so it's not unheard of.

But yeah, Paypal favours the buyer, so file that dispute ASAP!

Log in to Paypal, and go to the Resolution Centre, from which you can click 'Dispute a Transaction'. The rest is self explanatory.

I think you missed some info when you read the OP. Something has been received and was tracked to delivery therefore this isn't just a case of 'item not received' as a dodgy seller can prove something was delivered.

I am also concerned though that this is the hidden 'box only' scam, there were a couple i noticed when I was recently browsing, however, yes it is worth contacting paypal immediately as the way forward here may be a SNAD claim, whatever happens htough they should log your problem in case the seller has funds being held for 21 days and can stop them from being released while you argue your case.

peter_the_piper

As before a link to the item, by pm if necessary, would help the more experienced give correct information.

Lynsey

NattyVee wrote: »

He'd have to go down a hell of a route to prove he didn't send an empty box, and since it's recorded, the weight will prove whether he did or not. If the weight is heavier than the box, you'll have to take it up with Royal Mail, who have nicked DVDs from Play.com from me in the past, so it's not unheard of.

Exactly, if the sent weight was the same as the received weight an empty box was sent. If the sent weight was higher, it's been knicked/removed.
The original listing needs posting to verify it wasn't a sc4m.

Lynsey