received empty box!!!!!!!help

burcrita1

hi,i bought a mobile phone (i-phone)from ebay.I paid by paypal-used CC- and i received it today.It was sent by recorded delivery.I opened the package and suprise suprise!!! there was empty box with no phone!:mad:
How can i get this mess sorted?
thanks

nuttyp

stop the payment via paypal and launcha claim. And when you get it sorted, leave neg feedback!!!!!!!!!!!!!!!

VanyaHargreeves

open a SNAD claim.

peter_the_piper

Might be interesting to check that the auction did not ,in very small type, say that it was a box only. A link to the item possibly??

Viper_7

I don't do Ebay but if it was advertised as an empty box surely that's still defraud by deception.

peter_the_piper

Been done many times in the past. Not sure if buyers got their money back.

burcrita1

it wasnt sold as ''Empty Box'',i would not pay £280 otherwise.
I will open a paypal dispute but dont know how does it work?how to proof?:money:

yalisrib

burcrita1 wrote: »

it wasnt sold as ''Empty Box'',i would not pay £280 otherwise.
I will open a paypal dispute but dont know how does it work?how to proof?:money:

I don't know if they have the same policy now but a few years ago I got sent a dud product I bought via ebay. I went through the dispute channels of Paypal they refunded me the money, saying that if the other side kick up a stink then they will go through their full dispute process. The other side never contested it so the matter was dropped and I still had my money.
Do you have any reciept of the postage - does the value of the postage show how much the item weighed or if it was insured? I don't know if it would help but I'd keep all postage and records for evidence just in case

peter_the_piper

burcrita1 wrote: »

it wasnt sold as ''Empty Box'',i would not pay £280 otherwise.

Great,
Have you contacted the seller yet? Might be interesting to get his/her excuse.

hayley11

This happened to somebody else not long ago, might be the same person? I'll see if I can find their thread.

hayley11

Here it is. Not sure if the sellers name is in this thread, might be worth contacting the OP and asking them for the name. If it's the same seller and they've done the same thing to two people in a few weeks, paypal might be more likely to do something.

http://forums.moneysavingexpert.com/showthread.html?t=1720041&highlight=empty+box