Don't take it out on the check out girl/boy

Takoda

Lot of trolls about this summer. My ignore list is getting HUGE!

Takoda

piggo64 wrote: »

You are WRONG WRONG WRONG....A lot of people are cowards and know that the assisstant can't hit back ...You're comments seem naive considering that YOU question other people's experience.....I have 20 years in retail ..I have been spat at ., threatened with weapons, threats to my Family etc.. If I knocked on youre door and behaved like that .. what would you do? just accept it?:T

I feel really really sorry for you - you obviously work/have obviously worked in some terrible establishments!

Don't suppose you're prepared to share your employer's company name with us... gotta be somewhere with really dodgy customer relations though... B&Q?, Lovefilm?, Tesco?, Camerabox?, Argos? , Shopacheck? A betting shop?, an off licence?, a pub?

Since I just re-read your previous post where you said you're currently unemployed you really ought to share the names of your previous employers since you have nothing to lose by doing so!

I can't really reply to your (note the spelling ) example because in this context it doesn't make sense. The thread is about customers being shouted at at work - not in their homes by some random mad stranger!
But I think you knew that when you posted it :rolleyes:

You just objected to me pointing out that some situations are escalated by poor staff training and staff attitudes.

No one has so far managed to convince me that I am wrong. But you're welcome to keep on trying

Claire_Bear

In all these types of situations that I've seen, angry customer is shouting, ranting, complaining or whatever. The employee calmly explains the situation to the customer, tries to help and offer another alternative, angry customer continues being angry, so they call over a supervisor or manager, or someone better equipped to handle the situation. I don't really know what else you expect them to do? I'd hardly call it bad training or an attitude problem, I've never seen a member of staff become rude or abusive, but remain calm and do all they can to calm the customer down and help to solve their problem while still being polite. What would you suggest they do in this situation?

kremmen

Claire_Bear wrote: »

In all these types of situations that I've seen, angry customer is shouting, ranting, complaining or whatever. The employee calmly explains the situation to the customer, tries to help and offer another alternative, angry customer continues being angry, so they call over a supervisor or manager, or someone better equipped to handle the situation. I don't really know what else you expect them to do? I'd hardly call it bad training or an attitude problem, I've never seen a member of staff become rude or abusive, but remain calm and do all they can to calm the customer down and help to solve their problem while still being polite. What would you suggest they do in this situation?

Couldn't agree more , on top of this some customers don't just like to bully staff but really get off on trying to point out to the assistant that they are " only underlings" by insisting that they discuss their "problems" with someone of import.ie a manager.

Paul

ps. Someone check my spelling and punctuation. I wouldnt want to make a mistake :rotfl:

Takoda

Claire_Bear wrote: »

In all these types of situations that I've seen, angry customer is shouting, ranting, complaining or whatever. The employee calmly explains the situation to the customer, tries to help and offer another alternative, angry customer continues being angry, so they call over a supervisor or manager, or someone better equipped to handle the situation. I don't really know what else you expect them to do? I'd hardly call it bad training or an attitude problem, I've never seen a member of staff become rude or abusive, but remain calm and do all they can to calm the customer down and help to solve their problem while still being polite. What would you suggest they do in this situation?

,

You need to ask someone who works in a shop where they have a high level of customer complaints which are all resolved amicably.

Takoda

kremmen wrote: »

Couldn't agree more , on top of this some customers don't just like to bully staff but really get off on trying to point out to the assistant that they are " only underlings" by insisting that they discuss their "problems" with someone of import.ie a manager.

Paul

ps. Someone check my spelling and punctuation. I wouldnt want to make a mistake :rotfl:

There's a spell checker available for you to use before you send your message.

PS You missed an apostrophe "wouldn't" :rotfl::rotfl::rotfl:

Well you did mention it yourself

Takoda

So basically then the OP's plea to people not to take it out on the checkout bod is a complete non starter because most customers are evil people who bully other people who they consider to be inferior to them?

Have I got that right?

In which case we've come full circle because awful customers such as the ones you describe are unlikely to have their behaviour changed by a thread on MSE.

Therefore the people the OP is talking to are normal people with normal complaints who will be reasonable if their complaint is handled properly by someone with the right attitude and skills. See what I mean?

Bored again now.

kremmen

Takoda wrote: »

There's a spell checker available for you to use before you send your message.

PS You missed an apostrophe "wouldn't" :rotfl::rotfl::rotfl:

Well you did mention it yourself

Thanks I knew I could count on you.
Spellchecker is for wimps.

Paul

Takoda

kremmen wrote: »

Thanks I knew I could count on you.
Spellchecker is for wimps.

Paul

You mean you put it in there deliberately to test me?

Is your user name from Kenny Everett?

GrammarGirl

Takoda wrote: »

So basically then the OP's plea to people not to take it out on the checkout bod is a complete non starter because most customers are evil people who bully other people who they consider to be inferior to them?

Have I got that right?

In which case we've come full circle because awful customers such as the ones you describe are unlikely to have their behaviour changed by a thread on MSE.

Therefore the people the OP is talking to are normal people with normal complaints who will be reasonable if their complaint is handled properly by someone with the right attitude and skills. See what I mean?

Bored again now.

Just out of interest, what do you teach? Primary school, a specific subject?

On a different note, when I worked in retail I would've LOVED to give some of my customers a piece of my mind. I never did, because I was good at my job, but would've loved to.