Madasafish Questions/answers (merged threads)

msampson

greetings,

just wanted to check if madasafish support the following modem below for there tecnical support line and will the modem i have support speeds up to 8mb?

bt voyager 105 usb modem

also if i take the free bt 210 router on your website and i do decide to migrate to madasafish from my isp newnet at the moment if i decide to migrate from madasafish in the first 12 months will i have to also pay the £25 cancellation fee and also a charge of £39.99 for the router? or am i able to return the router to madasafish?

cheers for any help and advice anyone can give me!

Edinburghlass_2

I have merged three threads together for ease of reading about Madasafish.

Madasafish_Customer_Care

Hello Msampson,

We support the Voyager 105, which does handle speeds up to 8Mb.

If you migrate in and you wish to cancel within the first 12 months, the cancellation cost is £25 + the cost of any free hardware taken. I'm afraid that we do not accept returns on used hardware.

I'm proud of our services and I'd be pretty certain to say that you won't want to leave us for 12 months or even after 12 months!

Kind regards,
Samara
Madasafish Customer Care

Madasafish_Customer_Care

Hello Sloughflint

Even though your service is migrated over, you will still be able to connect to your previous supplier until your router drops the connection. You’ll need to disconnect your router. When it is reconnected use your new Madasafish broadband username and password to connect to the Internet.

Once you’ve established that you have connected to Madasafish Broadband, get in contact with your old ISP and ensure that they’ve cancelled your service. I would recommend emailing them the following:


Dear Sir or Madam,

Re: Account <enter your account details with your old ISP here>

I would like to confirm that I have been migrated away from your services. I would be grateful for confirmation that you have cancelled my subscription and ceased my billing.

Thank you


If you call them make sure that you note the name of the person you spoke to and the time/date that you called. I say this as I have seen many incidents where customers continue to be billed by their old ISP and it would be beneficial for you to keep records of who you spoke to and when.

Kind regards,
Samara

sloughflint

Madasafish_Customer_Care wrote:

Hello Sloughflint

Even though your service is migrated over, you will still be able to connect to your previous supplier until your router drops the connection. You’ll need to disconnect your router. When it is reconnected use your new Madasafish broadband username and password to connect to the Internet.

Once you’ve established that you have connected to Madasafish Broadband, get in contact with your old ISP and ensure that they’ve cancelled your service. I would recommend emailing them the following:


Dear Sir or Madam,

Re: Account <enter your account details with your old ISP here>

I would like to confirm that I have been migrated away from your services. I would be grateful for confirmation that you have cancelled my subscription and ceased my billing.

Thank you


If you call them make sure that you note the name of the person you spoke to and the time/date that you called. I say this as I have seen many incidents where customers continue to be billed by their old ISP and it would be beneficial for you to keep records of who you spoke to and when.

Kind regards,
Samara

Thank you Samara, Shall try this when I get home. Also thank you for the tip re old ISP.

Manik

Hi all,

Just wondering whether there will be any changes to Madasafish packages after 31st March?

I know they deal with MSE for BB at £10.99 for first 6 mths and £16.99 for next 6 mths runs out saving a total of £12 without MSE link.

Question is, with 8MB coming live in most places after 31st March, do you expect to see a over-hauling of packages on offer as well.

Any 'insider' knowledge Samara?

Manik

Madasafish_Customer_Care

Hello Manik,

On the 31st of March, our prices will revert back to £11.99 a month for the first six months and then £17.99 a month thereafter. That is still an exceptional value considering that we include a lot of freebies in our package that other ISPs charge for; free .co.uk domain name, free static IP address, free webspace, free giganews account...even our free router is of a high spec.

Could you please elaborate on "Question is, with 8MB coming live in most places after 31st March, do you expect to see a over-hauling of packages on offer as well"?

Kind regards,
Samara
Madasafish Customer Care

Manik

To elaborate..

Trend suggests that as download speed gets faster, the lower spec packages either become cheaper or the download allowance increases.

Hence, the question is:

Is it worth waiting to see whether ISP providers move in one of these two directions therefore play the waiting game to get a better deal?

Can't actually forsee a price rise for current packages, therefore at worst it will cost you an extra £12 per year for the Max package if you miss the 31st March deadline for the MSE link.

On the other hand, the gains could be worth much more if you wait and new packages are offered with better terms.

Any idea of what Madasafish will do Samara?

Manik

deanos

Manik im the same as you not sure wether to wait or not as some other providors probably have new deals with these new speeds after tomorrow

Madasafish_Customer_Care

Hi Deanos and Manik,

In response to your query regarding the future...

Certainly, 8Mb is going to become the benchmark now, so you’ll not see a huge increase in speed until the introduction of ADSL2. Upgrades to ADSL2 are not going to happen within the next couple of years for most providers.

As this relates to price, most providers using BT’s network, which is the vast majority, aren’t going to see any vast wholesale price reductions for any considerable amount of time, as a result of the deal between BT and OFCOM to fix IPstream pricing.

As our wholesale price isn’t going to change, it’s not feasible for our retail price to change.

Over the long term, yes, I believe that prices will drop (as it does with all technology). My crystal ball says (and it could be wrong) that we’re not going to see a change in the BT Wholesale prices for quite some time, so you’ll be waiting a while if that’s what’s holding you back from broadband. And considering that most broadband packages are now less expensive than dial up….

Historically speaking, in terms of Madasafish, when we increased the usage allowance it was for existing and new customers. Same with upgrading customers to MAX ADSL (8Mb), it’s moving ahead for existing and new customers. You don’t have to be a new customer to get the best deal if you’re with a supplier who looks out for their existing customers too.

Kind regards,
Samara
Madasafish Customer Care