Madasafish Questions/answers (merged threads)

Plusnet_company_representative

Hi Frugallass,

I've replied to your PM, but if you're home before 5.30, I'll be happy to give you a ring to explain

bumptobe

Hi James thanks so much for sorting out my new 12 month contract however I now have a new problem and have no internet at all at home.(i'm in work) I rang cust serv yday for 1/2 an hour spoke to both tech support and cust serv but to no avail, not sure what is happening. Could you have a look please. Ta much

frugallass

James_PN wrote: »

Hi Frugallass,

I've replied to your PM, but if you're home before 5.30, I'll be happy to give you a ring to explain

I don't get in until 6:45 but thanks anyway

Plusnet_company_representative

Hiya,

Mind dropping me a PM with your username again? I'll run some checks and give you a ring to let you know what's going on.

mishkanorman

I've previously posted on a separate thread but received no replies so thought someone here may have some suggestions as its now driving me barmy ,


Basically EVERY time i connect to the internet I get an error message of "internet connection not found work off-line / try again " and on some days it takes 4 or 5 "try agains" before im connected. Im also getting kicked off at least once a day and need to re-start my pc before it lets me back on.


Im fairly new to MAAF (4 weeks ish ??) but its getting no better and on some days my speed is only registering as 2.45 mb


any suggestions ??


mishka

Plusnet_company_representative

Hi Mishka,

Drop me a PM with your username and I'll be more than happy to run some checks on your telephone line.

Plusnet_company_representative

bumptobe wrote: »

I now have a new problem and have no internet at all at home.(i'm in work) I rang cust serv yday for 1/2 an hour spoke to both tech support and cust serv but to no avail, not sure what is happening. Could you have a look please. Ta much

Hi Bump,

Looking into your line is suggesting that your modem or router is unable to gain synchronisation (a signal) with your BT Exchange. Now, if your modem or router is currently switched off, then this is what I would expect to see. However, if it is not, then you have a problem!

I'd initially suggest that you make sure that your modem/router is connecting directly into your master socket via a filter. I would also try changing your microfilter and making sure that all of your active telephone sockets have a filter on.

If it is at all possible to try borrowing a modem or router of a friend to test your connection to see if it is your router at fault, then that would also be really handy.

Please let me know how you get on.

bumptobe

Hi james

sorry modem was off just called mum in law to put it back on. internet light still not on. somebody was looking at it earlier in week when i rang and said something about cease on the line but i have not transferred to any other provider and as you know also have my phone services with yourselves.

thanks

Plusnet_company_representative

Thanks for that.

I've run another check and it's showing that you are actually gaining synchronisation with the exchange, but you're not able to gain a connection with us.

However, it is also showing an instance of a failed login due to an incorrect password. Would you mind trying to completely delete the password in the password field and reenter it and then try reconnecting again?

bumptobe

ok i'll try when i get home is that in the router screen? if i have changed my password inadvertently how do i reset it?