Madasafish Questions/answers (merged threads)

Quentin

If you wanted to end your contract exactly after 12 months, then you could give your notice at the start of month 12. Though your scenario of giving it 20 days prior to the end would mean the contract would end 8 days into month 13.

The contract contradicts itself over how to give notice.

They do state it MUST be given by phone (annoying, because they use an 0844 number, and of course you have no proof of the notice being accepted).

But it also says this:

11.6 Any notice or communication required to be sent pursuant to these Terms and Conditions should be sent to us at Madasafish, 9-10 Grafton Street, London, W1S 4EN or to you at your current delivery address as stated in My Account.

So you can send a letter giving notice to their UK office, allowing you to use recorded delivery, so there can be no argument should they later try and impose extra charges additional to the 28 days notice.

oldagetraveller

Quentin wrote: »

If you wanted to end your contract exactly after 12 months, then you could give your notice at the start of month 12. Though your scenario of giving it 20 days prior to the end would mean the contract would end 8 days into month 13.

Thanks Quentin, my interpretation is correct then. I gave the 20 day thing only as an example. However, the obvious thing to do, if I do terminate when the time comes, is to give notice 28 days before end of month 12 then contract will end 1st day of month 13 (as your first sentence).

Will.Power_2

Hello Madasafish,
I've been with you guys for a year plus now, with no problem, but £17.99 p.mth is a bit steep now compared to the competition. (I see your new owners, BT, offer less than £9 per month for 6 months.)
The helpline said I could re-register to get the £11.99 p.mth deal again, but the website doesn't seem to take me to that deal, and the freephone line only referred me back to the 4p per minute people.
How do I get the deal again, with the MSE discount, and can I "refer" myself?
I don't really want to switch elsewhere.
Thanks v. much

Madasafish_Customer_Care

Hi Will.Power,

If you could please PM me your Madasafish username I'll see what I can do for you I'd like to have a review of your account and make sure that you're on the right usage tier and I can see what the cheapest deal is that we can offer you.

As a side note: We operate indepedent of BT retail - from their website the £9 deal that you're referring to is £8.95 for 6 months and then it goes up to £17.99 for 12 months (it's a 16 month contract). It actually works out to the equivelent of £14.93 a month and you can get that price on most 12 month contracts. In fact, our Cheaper deal on the 12 month contract works out to the equivelent of £13.99 a month.

Kind regards,
Samara

ModernSlave

Just a note to anyone thinking of joining Madasafish. If you're a renter, or likely to move at any time during the contract give it a miss.

I very stupidly broke up with my partner in Feb 07 after joining in Dec 06. Bang, £50 please.

I also very stupidly have moved closer to work this weekend.
Bang, £40.96 please.

I've got 2 months left on my contract and it's actually cheaper for me to not move the account, sign up with a new provider and just pay Madasafish the remaining amount (a saving of £4.98!)

So, if I add up the moving fees, £90.96, and divide by the contract length, 12, I get £7.58 extra a month over the term of the contract. That's like being charged £21 a month on average.

Moral of the story is if you're at all likely to move - Do Not get LOCKED into a contract that STINGS you every time you move. I'm going for NewNet from now on.

Madasafish_Customer_Care

Hi Modernslave,

It's worth pointing out that Newnet charge for connection up front. We provide 1 free connection once every 12 month contract.

Basically our moving home fee is the connection charge for the new property.

Every ISP gets charged by BT wholesale when they enable a new connection and this charge always gets filtered down the customer in one way or another. Either the ISP asks for a connection cost up front or they'll give a free connection provided that you stay with them for a set amount of time. Industry standard is 12 months but there are providers who do 18 or 24 month contracts.

Should you decide that you do wish to stay with Madasafish and you've almost completed a 12 month contract I would be happy to have a review of your account to see if we can do a free connection in exchange for a new 12 month contract.

Please do PM me your username should you wish for me to investigate.

Kind regards,
Samara

oldagetraveller

Samara - I'm still not happy with the way my download speeds/sync rates have fallen. I sent you a private message to which you were good enough to reply stating there was nothing wrong and including many lines of undecipherable numbers to back up your conclusion.
As I've previously indicated my sync rate used to be steady at 5.5/5.7 but over the past month or more has gradually dropped to 5.2 then 4.7 and now this morning 4.5. Are these small increments applied by BT possibly hoping I'd not notice?
Can I expect this to continue? Why is this happening?
As I've also previously stated in similar previous posts NOTHING whatsoever has changed with my set up and the way I'm connected, my PC is still exactly the same etc.
Although this is not exactly earth shattering I'm still not happy about it especially the apparent sneaky way it's progressing.

cheap_plastic_spoon

Hi Samara I pm'd you yesterday about the low speed i'm still getting .

a_gwtw

I'd avoid Madasafish like the plague! If you subscribe to their 5Gb limit as I did, you very often would have to pay for extra capacity for just normal use. And they're driving me mad with this:
http://forums.moneysavingexpert.com/showthread.html?t=568899
I won't let them get away with this :mad:

Madasafish_Customer_Care

Hi a_gwtw,

I've just responded to you in another thread regarding your query on migration and final billing.

It has always been our stance that if a customer migrates away from us prior to the next invoice date that we'll cancel the future invoices. This has been mentioned quite a few times in this thread (which I realise is quite long). Sometimes we do not get notification through the BT network when someone has migrated away from us - particularly in instances where someone is going to Talk Talk and no MAC is required.

In terms of usage I fully back our policy of openly publishing our usage allowance. There is no such thing as unlimited usage in the UK. http://www.theregister.co.uk/2006/05/08/unlimited_broadband_ads_dishonest/

Talk Talk, whilst they openly publish their usage at 40GB also have a Fair Usage Policy (we don't) which says: "Our fair use policy restricts this high bandwidth activity in peak hours to allow the majority of customers to use their broadband connection for normal residential usage (I.e: surfing, e-mail, online gaming etc). "

I would much rather be an ISP that openly publishes it's usage policy than one who throttles or blocks ports to restrict customer's access to bandwidth if they think you're a heavy user.

Kind regards,
Samara