Can I get a refund for this vomit?

sparky7

name the curry house so others can avoid

RichyRich

As previously noted, s.75 Consumer Credit Act doesn't apply, but that doesn't mean you have no recourse. Your contract is with hungryhorse. Write to them, Recorded Delivery, and demand a full refund. Use this template. If they don't pay up, take them to court. If it was really that bad, it might be worth doing this. At worst, you lose the court fees.

love_the_messenger

From Hungryhouse:

Please accept my apologies for this confusion. I have just chased this up with the restaurant, but they believe that the only phone call they received about this order was from me - when I asked the manager to give you a call back. So it seems like either the person who took your call had left for the night, or the phone was put down accidentally on you.

In any event, I have asked our accounts management team to follow up with the restaurant manager on Monday, because what you have described sounds to me like an unacceptable level of customer service from the restaurant, and we do need to investigate. Please accept my apologies for the poor experience you had tonight.

Unfortunately, the restaurant manager has not consented to a refund. I did try to persuade him, but he feels this is a matter of personal taste, and it is not his policy to grant refunds where a customer simply did not like the food. If you would like to try calling again, I think he would be happy to discuss this with you in more detail. He was grateful for the feedback, and disappointed to hear you didn't enjoy the food, but at this stage he is not willing to refund your payment.

As a gesture of apology for the disappointing experience you had with this order, I would like to offer you £5 off your next online order. I'm really sorry I wasn't able to get you the full refund you wanted.

Thanks for ordering at hungryhouse. I hope you've managed to have a relaxing evening despite this problem.

Kind regards

love_the_messenger

RichyRich wrote: »

As previously noted, s.75 Consumer Credit Act doesn't apply, but that doesn't mean you have no recourse. Your contract is with hungryhorse. Write to them, Recorded Delivery, and demand a full refund. Use this template. If they don't pay up, take them to court. If it was really that bad, it might be worth doing this. At worst, you lose the court fees.

The meal itself cost £17.50. Do you think it's worth going this route?

never-in-doubt

love_the_messenger wrote: »

The meal itself cost £17.50. Do you think it's worth going this route?

no mate, take the fiver and learn from it. Its not worth the hassle..... :beer:

geri1965_2

I can't see how taking them to court would work anyway. Whether the food is any good or not is subjective, surely?

love_the_messenger

If this actually occurred in the restaurant itself, I'd have got the refund. If my guests and I found the food so foul that we simply couldn't eat it, I betcha they'd either refund us or at the very least offer us something else to eat.

love_the_messenger

geri1965 wrote: »

I can't see how taking them to court would work anyway. Whether the food is any good or not is subjective, surely?

I could take them to court for murder and theft. They've murdered my appetite and stolen my desire to order takeaway again in the future!

never-in-doubt

love_the_messenger wrote: »

I could take them to court for murder and theft. They've murdered my appetite and stolen my desire to order takeaway again in the future!

haha - also assault - assault with a deadly curry! :rotfl::rotfl::rotfl:

love_the_messenger

Don't wanna cook tonight. Might get a takeout. Shall I order from the same restaurant as last night?