How to cancel Virgin Media WITHOUT cancelation fee

Keith

Retentions will call, you'll be able to keep the BB.

johnmcd70

Here is the thing!
I took the contact and was told move within greater belfast and services go with you. So I moved. Virgin then say sorry no TV in the area. Me well then cancel my contract. Virgin sorry cant. we can still give you BB. Me sorry no use need TV as well so cancel contact. Virgin sorry no the contract is for services we can still give you a service. Me its not the services in my contact you broke the contact so cancel it. Virgin no if you cancel we will charge you a fee of £130 for remaining term.
Round n Round in circles
Then found this!!!

Viggin i dont accept this new charge so cancel my contact.
Can we give you a better deal ? NO
Ok sir we are sorry to hear that when can we collect the box?

The legal stuff: If you do not wish to be bound by these changes you can cancel your contract with us without penalty. The process to be followed is set out in our terms and conditions

thanks everyone

R6Nick

This is why i love forums!

Thanks OP, I've been desperarte to get away as this Tivo thing is just so slow and not being able to get Sky F1 HD was just annoying me ( I know its sky's fault)

Quoted around £150 to get out contract recently and this was just the news I needed. Called to cancel, quoted the t&c and hey presto, i now on 30 day notice period! :j I was give the choice of that or a £3.50 credit each month hmmm tough choice.

Shame the BB is so fast and about to double in July but I asked if I could keep it and like other person, was told its all or nothing.

Thanks though, this was a great help.

G00degg

:j Happy days...It worked for me, I called them up this morning, the nice lady even called me back when i told her i'd rang the 0845 number. I've only been with Virgin for 4 month's but I was going to end up paying nearly £70/month with the increase. They tried to talk me out of it, but I stood my ground and insisted I'd had orders from the wife to cancel it quoting the terms & conditions. They've given me a cancellation date in 30 days time & they're sending me a post bag to send back the equipment. No penalty!! I'm now going to get a freesat Hd box that will utilize my redundant Sky dish. I will probably move my landline & Broadband to Talk Talk as a friend has recommended them. I'm so thankful for the advise on this forum as I would have been stuck otherwise, after all, who bothers to check their T&C's?... thankfully someone did...:beer:

Soruk

R6Nick wrote: »

Shame the BB is so fast and about to double in July but I asked if I could keep it and like other person, was told its all or nothing.

Once you've cancelled, what's to stop you signing up again with a new broadband-only contract?

whispywillow

Hiya guys.
Right, im having long and drawn out conflict with virgin media in regards to a house move, but basically the final straw has arrived in that the prices have gone up again. I didnt know about the price rises going up, i never recieved post explaining that the prices were going up. I only noticed because on friday i got my e-mail with my bill and noticed that they have billed me for 2 months (with service charges now standing at £62, which is MADNESS because my retention deal that i got with them LAST YEAR was service charges at£48) and they want it now! My April bill is sent the beginning of the month and paid at the end, around the 25th, but this one is dated 21st March - 25th May!!! Is this some trickery!?? My first port of call was this website (naturally) to see if anyone else had been having this problem, came across this thread, had a little read and gave them a call. Basically 'Michael' told me that actually i cant cancel because the 30 day to cancel had passed. Now because i never got the letter i cant actually verify whether this is true or not, which is very frustrating!! I told him that as i never got the letter i should be able to cancel on the basis in the clause J3 which states

"If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to us and/or Virgin Media Payments (as applicable) within 30 days of receipt of your first bill following such increase in charges"

I feel that this is a vague enough statement to warrent me being able to cancel based on the 30 days after me recieving the bill. To which he said no.
I am DETERMINED to leave VM and not pay the cancellation fee, i have had nothing but trouble since moving house, which is a different issue entirely. :mad::mad:

Can anybody advise me??

mutty_hc

whispywillow wrote: »

Hiya guys.
Right, im having long and drawn out conflict with virgin media in regards to a house move, but basically the final straw has arrived in that the prices have gone up again. I didnt know about the price rises going up, i never recieved post explaining that the prices were going up. I only noticed because on friday i got my e-mail with my bill and noticed that they have billed me for 2 months (with service charges now standing at £62, which is MADNESS because my retention deal that i got with them LAST YEAR was service charges at£48) and they want it now! My April bill is sent the beginning of the month and paid at the end, around the 25th, but this one is dated 21st March - 25th May!!! Is this some trickery!?? My first port of call was this website (naturally) to see if anyone else had been having this problem, came across this thread, had a little read and gave them a call. Basically 'Michael' told me that actually i cant cancel because the 30 day to cancel had passed. Now because i never got the letter i cant actually verify whether this is true or not, which is very frustrating!! I told him that as i never got the letter i should be able to cancel on the basis in the clause J3 which states

"If you were not notified of these changes in advance, you must give notice of cancellation of the services affected to us and/or Virgin Media Payments (as applicable) within 30 days of receipt of your first bill following such increase in charges"

I feel that this is a vague enough statement to warrent me being able to cancel based on the 30 days after me recieving the bill. To which he said no.
I am DETERMINED to leave VM and not pay the cancellation fee, i have had nothing but trouble since moving house, which is a different issue entirely. :mad::mad:

Can anybody advise me??

I'M having exactly the same issue, was told to go through court if I want to leave them! Hilarious.

rizel23

I think their T&Cs are quite clear, to cancel due to price increase you have 30 days from the first bill in which the increase has been added to then give your 30 days notice to cancel. If this notice is not given within 30 days of the increase on your bill you will be deemed to have accepted the price increase and bound by the length of the remaining contract.

I have no intention of ringing VM to give my notice as i signed up on on-line and should beadle to cancel with the same method, i have sent a e-mail giving my 30 days notice to cancel quoting relevant parts of the T&Cs and will follow this up with a recorded delivery letter quoting the same (with e-mail confirmation number of acceptance from VM) and advising Direct Debit will be cancelled after next final payment.

If a DCA does chase you send a copy of your the letter & e-mail and VMs T&Cs, if they continue to harass i doubt FSA would look favourable on them as the T&Cs are quite clear.

If even VM allege you had the letter, they would need to prove it was delivered, which i'm pretty sure they could not do unless it was sent recorded, and they have a few million customers don't they ;-)

rizel23

anyone have any updates?

It appears VM don't like to respond to e-mails regarding cancelling, unfortunately for them they acknowledged my e-mail with a reference number so that will be quoted in the letter i shall be sending them later today via Recorded Delivery. My DD will be cancelled after next months payment and if they choose to still provide me services that will be upto them as no further payments will be made.

rizel23

Well after my recorded delivery letter and e-mail no problems cancelling quoting the T&Cs directly, heres my e-mail;

Account number 72******
Our Ref: MC/ 29****

Hi Mr ****

I am writing further to your email regarding the price increase and your request for closure of your account. Please accept my apologies for any inconvenience or frustration this issue may have caused. Please be assured this was certainly not our intention. I am sorry we have lost your custom.

I am sorry to hear you have chosen to cancel your account I did try to call you but I was unable to reach you.

In regards to the closure of your account I confirm a 30 days notice was taken from the date on your email 2* April 2012 as per terms and condition. This means your account is due to be disconnected on 2*May 2012.

As of the date on this email your outstanding bill is £0.00. You will
receive a bill in May as normal, however you will be sent a final bill after the account has been disconnected on 2* May 2012. This will be the final bill you will need to pay.

Once again please allow me to apologies. Can I ask that should you have any issues outstanding that you contact me directly. You can contact me on 0845 234 *** ext. ***between 10am ? 5pm Mon ? Fri. A message will be taken in my absence and I will call you back.

Kind regards

Majid C***
Customer Complaints