Said i dont accept returns, but they are returning it..

lil_miss_sunshine

peter_the_piper wrote: »

Pity you wern't in when the postman came wasn't it?

What do you mean?

peter_the_piper

Be out or not sign for anything.

lil_miss_sunshine

minnie123 wrote: »

I agree with the lost in post thing but the thing with returns is ebay actually let you select an option to say you don't accept returns. They shouldn't allow this option if it's meaningless.

Thats exactly what i was going to say

lil_miss_sunshine

peter_the_piper wrote: »

Be out or not sign for anything.

Ooooh ok, sorry im half asleep lol

lil_miss_sunshine

cyril82 wrote: »

The only way to fight it is to demand that paypal do not give any of your money to a customer without your authority as it would be in breach of your legal right to not accept refunds on auctioned and/or private sale goods.

Make it clear at the top of your email and letter to them that YOU DO NOT authorise them to refund the customer.

Send an email to them and a letter to their surrey address recorded. Remind paypal that the money in the account legally belongs to you and paypal do not have the legal Authority to decide that it does not, and if it is given to a third party without your authority you will respond with an immediate legal claim to recover the money from paypal via the county court plus costs and interest.
Remind them also that if it is their belief that their terms and conditions allow them to seize and distribute your funds at their discretion, you would remind them that this breaches your legal right not to accept refunds and any contract term that contradicts uk law or restricts your legal right is likely to constitute a breach of the unfair terms in consumer contracts act 1999.


Sounds complex but amounts to an email and a letter, it may work and paypal will refund the buyer themselves. I have only ever done something similar were paypal reversed a payment from a buyer at random, apparently for no reason but were refusing to accept responsibility telling me i must seek the return of the money from the buyer, i persevered in insisting that they had no legal right to do what they did and the buyer was not responsible (despite also not being honest enough to re-pay) and if they did not return my money i would issue a legal claim against them, they gave me my money as a "gesture of goodwill".

you may well not want to bother with the above, but as i said, it's the only real way to fight it.
IT would however be interesting to see how they react, since they are removing your legal right not to accept refunds and that is wrong.

Thanks alot for that

Brooker_Dave

sunnysea83 wrote: »

No you basically have no option but to accept a return

Note how paypal law overrides real UK law.

How do paypal get away with this?

cyril82

thePS3man wrote: »

ive seen people say they are not repsonsible for items lost in the post in there listings and i think theyll find out they are. saying you dont accept returns when you have no choice is a bit pointless

It annoys me when i see people say they are not responsible for items lost in the post, of course they are, they have to take some responsibility for making sure the item gets there, otherwise the buyer never received and is entitled to a refund.

however the law states certain sellers don't have to accept returns and ebay allow sellers to choose not accept them, so surely they should honour it?

jd87

I would definitely fight this all the way personally. I'm not fussed about buyers. It is paypal that annoys me. Either refuse to sign for it or take it back and fight paypal using the letter suggested above.

Just my 2c.

lil_miss_sunshine

Exactly, surely something should be done to stop paypal from basically doing what they want..

Plushchris

I've refused to sign for things before (when I knew it was something I didnt want) postie always looks a bit bemused but thats definately what I would do in your case.