Said i dont accept returns, but they are returning it..

lil_miss_sunshine

Hi, i sold an item on ebay about a month ago. I said in the listing that i do not accept returns and to ask any questions before they bid. The item was brand new, had a clear photo, came with tags etc. But the buyer said that they want a refund as it is not as described (i dont think it fit) They opened a dispute through paypal. Paypal took the money out of my account and they have returned the item to my through recorded delivery...

Paypal say let them know when i get it so they can give her a refund....is there anything that i can do now? As the buyer knew exactly what they were buying and that i dont accept returns..

Thanks

JustLittleOldMe_2

nothing you can do sorry. ive had a few people return things after a couple of weeks- people buy things for a holiday/occasion and then send it back to you!
i think even if you say you dont accept returns, you have no choice as paypal makes you

sunnysea83

No you basically have no option but to accept a return

cyril82

as far as ebay and paypal go there is nothing you can do, they will refund the buyer once they submit tracking details that show something was returned to you, be it your item or an empty box.

if you auctioned the goods or a are a private seler the law states you do not have to Accept returns., whether you want to fight for your right is upto you, if the item is returned in the same condition it may be worth just relisting it.

If we are talking big money it may be worth standing your ground, it's upto you.

lil_miss_sunshine

How would i go about fighting it? Its just annoying that ebay give you the option of not accepting returns, but when it comes to it, it doesnt really mean anything? Yep im a private seller by the way

x

peter_the_piper

Recorded or Special Delivery? Did you/someone actually Sign for it? I thought it made a difference for a refund. Should'nt suggest anything naughty really but it does make you want to play them at their own game.

lil_miss_sunshine

I know what you mean, it is tempting, but i think that they've sent it recorded delivery...i havent had it back yet by the way x

peter_the_piper

Pity you wern't in when the postman came wasn't it?

cyril82

The only way to fight it is to demand that paypal do not give any of your money to a customer without your authority as it would be in breach of your legal right to not accept refunds on auctioned and/or private sale goods.

Make it clear at the top of your email and letter to them that YOU DO NOT authorise them to refund the customer.

Send an email to them and a letter to their surrey address recorded. Remind paypal that the money in the account legally belongs to you and paypal do not have the legal Authority to decide that it does not, and if it is given to a third party without your authority you will respond with an immediate legal claim to recover the money from paypal via the county court plus costs and interest.
Remind them also that if it is their belief that their terms and conditions allow them to seize and distribute your funds at their discretion, you would remind them that this breaches your legal right not to accept refunds and any contract term that contradicts uk law or restricts your legal right is likely to constitute a breach of the unfair terms in consumer contracts act 1999.


Sounds complex but amounts to an email and a letter, it may work and paypal will refund the buyer themselves. I have only ever done something similar were paypal reversed a payment from a buyer at random, apparently for no reason but were refusing to accept responsibility telling me i must seek the return of the money from the buyer, i persevered in insisting that they had no legal right to do what they did and the buyer was not responsible (despite also not being honest enough to re-pay) and if they did not return my money i would issue a legal claim against them, they gave me my money as a "gesture of goodwill".

you may well not want to bother with the above, but as i said, it's the only real way to fight it.
IT would however be interesting to see how they react, since they are removing your legal right not to accept refunds and that is wrong.

thePS3man

ive seen people say they are not repsonsible for items lost in the post in there listings and i think theyll find out they are. saying you dont accept returns when you have no choice is a bit pointless

minnie123

thePS3man wrote: »

ive seen people say they are not repsonsible for items lost in the post in there listings and i think theyll find out they are. saying you dont accept returns when you have no choice is a bit pointless

I agree with the lost in post thing but the thing with returns is ebay actually let you select an option to say you don't accept returns. They shouldn't allow this option if it's meaningless.