Given Wrong Flight Times

will-in-estoril

My wife works with a Star Alliance airline. Here is her suggestion: find out what booking class the onward flights are booked in: it will be a letter of the alphabet: W or Q class perhaps. Then check if the same booking class is available for the connexion you want. United reservations will be able to tell you.

If so write or fax a customer service manager of United Airlines, copied to your agent, as a like for like swap would have no adverse impact on UA's revenue yield.

packmanuk_2

I tied to change flights direct with ua but they told me I couldn't and it had to go through my agent.

poe.tuesday

serioulsy - have you tried on line?

we are booked with united, we did it via an travel agent and it's part of a package - my booking code starts with a V so that should not mean that I can't change my flights but I can and I have, I have done this via their website and my flights are now changed, I only changed one leg of the journey too, we originally only in chicago for a few hours, we have now changed this all on line

packmanuk_2

My booking class is S

I tried to change the flights online and got the message - We cannot process this exchange online. If your reservation was made through United Reservations, please call 1-800-864-8331 for assistance. If your reservation was made on united.com, please call 1-800-589-5582 for assistance. Otherwise please contact your original place of purchase.

I could move my seats around though.

poe.tuesday

call them and say that you can not get in touch with your travel agent and you are desperate for help, join their milage club too as they may be slightly more than willing to help you

I would not hold out any hope on holiday genie so you may end up having no option but to spend your time in washington, as long as you have some blankets and pillows your children will at least be able to sleep at the airport,

good luck

packmanuk_2

5 more phone calls, left massages and still no luck. I was told to write to customer services with my problems. I'd already done that twice but wrote again.

I'll keep at it but i'm losing hope. I just don't understand how anyone can be a manager yet not return customer phone calls for more than a week.

poe.tuesday

I think you should give up on holiday genie and go for the airline, explain the situation to them saying that you can not get hold of them and see if they can help - failing that call abta and see what they suggest

packmanuk_2

Holidaygenie told me this morning that my flights would be changed and i'd recive confirmation by the end f the day. That wa this morning and still nothing. Thats twice they've said that now.

The airline say they can't help so no option there.

I'll contact holidaygenie again tomorrow and tell them if its not sorted by lunchtime that i'll take the matter to abta. Is that a good idea and can abta do anything anyway ?

packmanuk_2

Just checked the UA website and my times seem to of changed.

However they've changed to times I didn't book either.

Now I arrive in Washington at 11.10 and am supposed to catch the connecting flight to Orlando at 12.18.

So I have just 1 hour 8 minutes to get off the plane, check through customs get my bags and check onto the next plane.

Is this going to be possible or should I ask to be changed again ?

poe.tuesday

From what I have read this is not going to be long enough for you to go through the whole customs thing, it recommends that you have at least 2 hours - I would ask for it to be changed again, I would go and find out what time the flights are and if there are none inbetween then see if you can fly to chicago rather than washington, the flight is about an hour longer but there is a connection 3 hours later to orlando

this is such a mess, I can not believe how bad holiday genie have been

remember to get your visa thing online too