Hire Purchase of Car with wrong Vehicle Reg on Documents

sarahg1969

ineedsomeinfo wrote: »

I do not want the car for free or anything stupid like that but I should receive a goodwill gesture as compensation for all the inconvenience caused.

What inconvenience? You seem to be causing most of your inconvenience yourself.

Why didn't you just go back to Arnold Clark, tell them about their mistake, and they would have sorted it. Very simple; no inconvenience.

Lum

Wait you're saying that the number on the V5/Logbook is different from the one bolted to the front of the car, as well as the number on the hire purchase agreement?

I read your original post as meaning it was just the number on the hire purchase agreement that was wrong, in which case it becomes a civil matter between you, the dealer and the finance company.

If the number on the logbook is different from the one on the front of the car then it becomes a criminal matter and the car should be kept off road until it is resolved.

Does the number on the logbook match the number on the hire purchase agreement? If so then all you need is a pair of numberplates which the dealer should be made to pay for.

Please can you clarify your situation.

Lemonade_Pockets

My god ppl it lets get a inspector morse on the case for atrocity of the highest order has been committed.

It is not a crime it is a mistake. If you had been involved in a accident, i have no doubt the relevant parties would have accepted the circumstance once it had been explained. You would of not of lost your job, your children would not of died from hunger and the world would still be spinning on its axis.

To address your comments, i have previously sold more new cars than i'm sure you will ever purchase unless you start buying them at a rate of one a day. I have also bought several new cars as a private purchaser. I do know how it works!

We all like to save money where possible, however we also try and be realistic.
I and others could of joined the well you get a free car tribe but unfortunately its bollox and will not help you save time or money in the long run.

It is a simple mistake to make and as said previously and echoed by others you should not be financially disadvantaged by this. However hoping/fighting for anything more than that imo is a waste of your time and will cause a disprotianiate amount of stress vs any potential payoff.

ineedsomeinfo

What inconvenience? You seem to be causing most of your inconvenience yourself.

Why didn't you just go back to Arnold Clark, tell them about their mistake, and they would have sorted it. Very simple; no inconvenience.

Lum wrote: »

Wait you're saying that the number on the V5/Logbook is different from the one bolted to the front of the car, as well as the number on the hire purchase agreement?

I read your original post as meaning it was just the number on the hire purchase agreement that was wrong, in which case it becomes a civil matter between you, the dealer and the finance company.

If the number on the logbook is different from the one on the front of the car then it becomes a criminal matter and the car should be kept off road until it is resolved.

Does the number on the logbook match the number on the hire purchase agreement? If so then all you need is a pair of numberplates which the dealer should be made to pay for.

Please can you clarify your situation.

To clarify the v5 number is the same as the other documents. The reg was the wrong number. Now i have been to seen arnold clark who had the cheek to want me to pay for the new plates even tho it was there mistake. I didn't even get an appology! I told them not a chance and after telling them i had gotten legal advice, they paniced and changed the plates. There attitude was a disgrace. And sarahg1969 what the hell are you talking about. Of course it was an inconvenience. Having to sort this problem out and being told i had to pay for the new plates and having to go to the police about it. You don't call this an inconvenience? Listen! This was someone elses mistake, not mine! I was the one that had to fight to get this resolved!! So YES it was an inconvenience. OK!

ineedsomeinfo

Lemonade_Pockets wrote: »

My god ppl it lets get a inspector morse on the case for atrocity of the highest order has been committed.

It is not a crime it is a mistake. If you had been involved in a accident, i have no doubt the relevant parties would have accepted the circumstance once it had been explained. You would of not of lost your job, your children would not of died from hunger and the world would still be spinning on its axis.

To address your comments, i have previously sold more new cars than i'm sure you will ever purchase unless you start buying them at a rate of one a day. I have also bought several new cars as a private purchaser. I do know how it works!

We all like to save money where possible, however we also try and be realistic.
I and others could of joined the well you get a free car tribe but unfortunately its bollox and will not help you save time or money in the long run.

It is a simple mistake to make and as said previously and echoed by others you should not be financially disadvantaged by this. However hoping/fighting for anything more than that imo is a waste of your time and will cause a disprotianiate amount of stress vs any potential payoff.

Hey everyone Lemonade Pockets knows more than the police!!! And a legal professional!!!! NOT!!! Shut up you are talking sheer nonsense!!!

If you had been involved in a accident, i have no doubt the relevant parties would have accepted the circumstance once it had been explained

So even tho the policewoman stated to me that i would have been liable in any such case, you still think your correct? You are a idiot! Simple as! And what a surprise you are a or were a CAR SALESMAN! Stick up for your own kind! I have been in the motor trade for over 20 years son (Thank God not a Car Salemans tho) so away preach to someone else. And considering i made number plates as part of my former job with a national car parts retailer as recently as 3 months ago and know to make a plate you need a v5, and a photocard license to prove you own the car. I also know that if i as the retailer gave the wrong number plates to a customer, the company would be fined and i would also have had disciplinery action taken against myself. So I will not just stand by and let this go just becuase by sheer luck nothing bad happened and i did not have to claim my insurance or contact the police due to having an accident.

Lemonade_Pockets

Well if you've been in the motortrade for over 20yrs you should not be surprised, this is not unheard off. Also i have to ask if you are 20yr vetran of the motor trade, have free legal advice, the authoritive word of the police !!!!!! come on here and ask our humble opinions.

I'm not sticking for any kind my own or other, just trying to offer objective advice. Apparently your are incapable of receiving it without throwing insults around.

So to communicate on your level:
Just man the f*ck up and stop crying to the police and "legal professional's"

Lemonade_Pockets

And considering i made number plates in my former job with a national car parts retailer as recently as 3 months ago and know that to make a plate you need a v5, and a photocard license to prove you own the car. I also know that if i as the retailer gave the wrong number plates to someone the company would be fined and i would also have had disciplinery actions taken against myself.

Yes for private customers, this is not the case for making plates for "trade" customers. But then you'd know that wouldn't you

ineedsomeinfo

Lemonade_Pockets wrote: »

Well if you've been in the motortrade for over 20yrs you should not be surprised, this is not unheard off. Also i have to ask if you are 20yr vetran of the motor trade, have free legal advice, the authoritive word of the police !!!!!! come on here and ask our humble opinions.

I'm not sticking for any kind my own or other, just trying to offer objective advice. Apparently your are incapable of receiving it without throwing insults around.

So to communicate on your level:
Just man the f*ck up and stop crying to the police and "legal professional's"

Listen idiot, i posted this on the forums to see if anyone had a similar experience. OK! Thats what forums are for. You are the one insulting me, post slanderous remarks implying that i am looking to make money out of this. I have explained what i meant in previous posts when i said about compensation. And yes i know that is for private customers you clown. So just becuase they were trade plates makes it ok. Trade are allowed to make mistakes? And not accept responsibilty! If the mistake is made then it should be resolved in the same way. The fact is that it is illegal to attach plates to a car that have a diferent reg on them. Apparantly you don't think that it is. It seems to happen everyday in your life. And as for being in the motor trade for twenty years, i have never once heard of this. And believe me i have heard every other story possible about car dealers. Insults were started by you making false accusations. And i did not swear at you. SO i think it shows what kind of person you are!

Lemonade_Pockets

No but repeatedly calling me a idiot might of triggered it. But i like the addition of clown.

Ok let me share my experience of this. (i promise i haven't just concocted this) The very first customer i sold a car to, unbeknown to me took delivery of the wrong car. We had a number of identical black clio dynamiques with sequential chassis numbers and VRM's. Luckily she was a rational individual and when i phoned her to explain the situation, she came in and swapped the car. I personally spoke to the insurance company and explained the situation, they where fine and swapped it over. Because she had been understanding i gave her a full tank of fuel for her troubles. I have heard of it several times since from unrelated dealers and customers alike. I'm not condoning but i do not think it really calls for the police to be involved i'd much rather they where using our tax money to investigate something more usefull.

I'm really not bothered wether it technically illegal or not (i was speaking figureitively before). The fact is it was a simple mistake, one that need not be punnished harshly be sane individuals.

I think you'd do well in america mate they embrase the compensation culture over there.

Everyone is allowed to make mistakes, it is called being human. Its how we deal with them that makes the difference. Since you have now been kind enough to add some detail about AC's handling of the matter then obviously their CS is not up to scratch. However i still stick by my point, all the effort and stress that you put into getting compensation out of them is probably not going to be worth the reward.

ineedsomeinfo

Lemonade_Pockets wrote: »

No but repeatedly calling me a idiot might of triggered it. But i like the addition of clown.

Ok let me share my experience of this. The very first customer i sold a car too, unbeknown to me took delivery of the wrong car. We had a number of identical black clio dynamiques with sequential chassis numbers and VRM's. Luckily she was a rational individual and when i phoned her to explain the situation, she came in and swapped the car. I personally spoke to the insurance company and explained the situation, they where fine and swapped it over. Because she had been understanding i gave her a full tank of fuel for her troubles. I have heard of it several times since from unrelated dealers and customers alike. I'm not condoning but i do not think it really calls for the police to be involved i'd much rather they where using our tax money to investigate something more usefull.

I'm really not bothered wether it technically illegal or not (i was speaking figureitively before). The fact is it was a simple mistake, one that need not be punnished harshly be sane individuals.

I think you'd do well in america mate they embrase the compensation culture over there.

First of all dont call me mate. Secondly, if the dealership where to have done the same thing as you said you did for the woman then i would have been happy with that. But considering i have not even been appolgised to and they have not even accepted it was their fault that is why i am angry and thats why i went to the police. I would have not had to do anything like this if arnold clark admitted their mistake and said they were really sorry about it. But this hasn't happened. They even had the cheek to tell me i had to pay for the plates. Do you think that is good customer service? Since you seem to think you know what your talking about? So why the hell are you going on about compensation? When i have already in a previous post explained what i meant by saying compensation. Guessing you haven't read the complete thread. Or you just must have really bad eyesight. I am dealing in FACTS you are dealing with stuff you have made up in your head. This coming from a guy who quote "Isn't really bothered wether it's legal or not" Stop spouting rubbish! I know people are allowed to make mistakes, everyone does include myself, but the trick is to say sorry and own up to it instead of ignoring it and blaming someone else. And even if the end result isn't worth the hastle i will still not let people off with someone that should have never happened in the first place. After all if people didn't complain then nothing would get sorted eh??? I'm sure people on this site can agree with that!