Tesco Misprices Discussion area part 5

georgiac

Yet another person "working in retail" complaining about customers and not complaining about people who work in retail and make mistakes.

If you got things right there would be no misprices, no r&r, no forum, no freezer full of meat!

Please explain how this is illegal as I'm sure the bobbies would be knocking on lots of doors right now.

We are only up to post #712 we normally get to 1000 before someone who "works in retail" decides to wind up the crowd on here.

hokers

GRFC1972 wrote:

So much for free speech...........

Some people are new to this site and are entitled to have ANY debate they want about Tesco mispricing.

My point was not that the argument had no merit, or wasn't allowed, but that we'd had it a hundred times already. The same opinions have been put forward, the same counter-arguments raised. Now a new argument, made from an informed viewpoint (i.e. having read all the previous discussions), would be welcome.

By the way, should you want to contact Consumer Direct, who act as the public face of Trading Standards, for example if you've been refused R+R where you think it should clearly apply, their number is 0845 40 40 506.

stebiz

Sorry I've said this before and I'll say it again - for every person who complains about being overpriced (at any supermarket) there are another 20 people who don't realise. So the supermarket wins all ways.

So if the meat was overcharged by £1 and you got £6 of free meat - great. The other 20 poor devils just paid £20 extra. You get £6 free meat and happy, the supermarket gets £14 and the poor consumer pays more than they think.

This is why it is good customer services by Tesco to give it to you free. It shows willing on their part - but please dont think for one moment they are out of pocket!!!

Stebiz

*Tony*_2

badger. wrote:

Grr. Looking to go into a store with the intention of stoozing, or indirectly scamming the shop is illegal firstly. Secondly, it's unneccesary.

Last week someone mentioned on here that Tesco Medium eggs were priced at 82p yet were scanning at 84p, I needed some eggs so I went and bought some. In the store in a very large sign, about 15cm high was the price of the eggs, 82p..... on my reciept in letters approx 3mm high was the price they charged, 84p. Had I not known about the misprice due to this site, I would be happily on my way with my eggs not knowing I had been overcharged, as it happened I did so I went to the CS desk. They went to the eggs display with me, looked at the price, agreed it should have been 82p and refunded me BUT they left the 82p very large label on the eggs for others to think they were being charged that price. So after pointing out they were charging the worng price, they left it to charge others the wrong price. With your experience of working in retail, could you explain why if a company chooses to change the price of a product on an almost weekly basis, should they then not be brought to task for failing to display the right price? It so happens Tesco decided to have a price promise, and the people on here are aware and use it, so when Tesco decide that they can no longer make that promise the free ride will be over, or they might just have stable prices that change monthly or so...... not weekly as they do now.

badger. wrote:

Instead, help the thousands of other customers who are being overcharged by bringing this up with the company involved, rather than exploiting it for yourselves...

I guess my point would be, by buying something then them having to make a refund on it, they have been told and should fix the price that is wrong immediately. If you were to just wander by the CS desk and say, oh a load of your meat is priced wrong today, they would look at you silly and do nothing, but roll up with a trolley with meat you have just purchased that is wrong then they go immediately and take the wrong prices down and then follow on their price promise. The overcharges and refunds are logged in some way, because I know how long it takes them to scan and scan aagin and inut a reason for the refund, so somewhere there is a record for Tesco management to look at and they can then fix it if they have the desire or will to do so. It would appear that the amount they are "loosing" isnt sufficiently high to make up for the amount that they might profit by the overcharges at this point in time, so maybe there is an unconcious decision not to fix the problem, or maybe it is "someone else's job" which is often a way or something to not get done in a large corporation. Whatever the reason, those who spend some time searching the errors out get something in return for their time and effort, and Tesco get to know what they are gaining or loosing money on this week and they can then choose to fix it or not.

On a slightly seperate note, this is a public forum, anyone can read here and some Tesco people do read and others take part in the discussion. My next comments are not directed at any one of them (unless you work at York<g>) ....... when I was waiting on a manager to come and give me a refund on some meat a couple of weeks back, I was sharp enough to hear one CS person say to another "they are all listed on the internet" in reference to my meat overcharges. So if I could take a list from here and check a store and find things, why is it beyond the bounds of possibility for a store manager to do the same and beat me to it He doesnt even need to do it personally, he could get some junior management trainee and make it one of his extra tasks of the week to spend 10 mins looking at this site, then 20 mins wondering round his store each day to ensure they dont get caught out.... see, I am sure someone is reading that now and thinking why didnt they think of that, on the other hand the refunds they give out again might not be more than the profits they gain from not sorting them, so again it might not be cost effective use of someones time

Constantine

*Tony* wrote:

On a slightly seperate note, this is a public forum, anyone can read here and some Tesco people do read and others take part in the discussion. My next comments are not directed at any one of them (unless you work at York<g>) ....... when I was waiting on a manager to come and give me a refund on some meat a couple of weeks back, I was sharp enough to hear one CS person say to another "they are all listed on the internet" in reference to my meat overcharges. So if I could take a list from here and check a store and find things, why is it beyond the bounds of possibility for a store manager to do the same and beat me to it He doesnt even need to do it personally, he could get some junior management trainee and make it one of his extra tasks of the week to spend 10 mins looking at this site, then 20 mins wondering round his store each day to ensure they dont get caught out.... see, I am sure someone is reading that now and thinking why didnt they think of that, on the other hand the refunds they give out again might not be more than the profits they gain from not sorting them, so again it might not be cost effective use of someones time

Some do.

bleugh

Constantine wrote:

Some do.

they defo are in south wales, i've caught them twice going round and scanning stuff and comparing it to the SEL

different (totally legit and non-dodgy) tactics are being employed by myself and bro in a couple of weeks, we'll let you know how it goes

Constantine

bleugh wrote:

they defo are in south wales, i've caught them twice going round and scanning stuff and comparing it to the SEL

They should be doing that anyway, that is part of the routine that gets the prices right in the first place.

GRFC1972

So if I could take a list from here and check a store and find things, why is it beyond the bounds of possibility for a store manager to do the same and beat me to it He doesnt even need to do it personally, he could get some junior management trainee and make it one of his extra tasks of the week to spend 10 mins looking at this site, then 20 mins wondering round his store each day to ensure they dont get caught out.... see, I am sure someone is reading that now and thinking why didnt they think of that, on the other hand the refunds they give out again might not be more than the profits they gain from not sorting them, so again it might not be cost effective use of someones time

The store I work at does what you say above, which led us to catch someone serious abusing the policy.

We had noticed on the site that Family Guy series 4 DVD set was a possible R+R and checked it at store....As it happened we were okay on this occasion so imagine my surprise when a customer requested a R+R on the same product on Friday night (He bought 3 of them...as any normal person would!!!!).

CCTV footage showed him taking an old SEL out of his pocket and replacing the correct one.

When I explained to him that we knew what he had done and was not about to get a R+R, he was also barred from the store (I could have called the police for fraud but...Friday night...they have more pressing matters), he then asked for a normal refund following the 28 day policy. As he was barred, he was asked to leave the building and his details emailed to all the local stores so he could not get a refund anywhere.

It is this sort of person that IS abusing this site and Tesco's policy and what makes the CSD staff, shall we say "wary" of R+R'ers.

hokers

That is well out of order. Play the game by the rules, it's easy enough. It's been a long time since I got nothing R+R'd on a Tesco run, no need to cheat.

georgiac

Totally agree with Hokers, well out of order. But if I caught someone commiting fraud and trying to obtain goods or money by deception I would have called the police no matter what time or day it was.

GRFC, it seems to me that there must be lots of this going on if you personally dealt with this incident less than a month after you told us all about someone getting arrested for doing the same thing.

Do Tesco have double standards, getting one "alleged" criminal arrested and letting the other one allegedly walk away?

If you have CCTV footage this is an open and shut case, surely the police shold be involved.