Tesco Misprices Discussion area part 5

Constantine

firework wrote:

i tried to match some barcodes to prices the other day and could not see the price anywhere in the barcode - and the stuff scanned at correct price. is it just on certain things??

What I wrote only applies to catch weight products - Items that are priced individually based on weight (cheese, meat and veg mainly). The price is not "hidden" in the barcode for regular stuff.

This is why the recent Meat promotion was such an r & r bonanza. Each individual item had to be repriced manually - it is not possible to just change the price on the system as it would be with a (eg) can of Beans. This is also why cheese often gets mentioned as an r & r.

For catch-weight it is as I described earlier - first 6 digits are the item, last 7 digits are the price.

savingsgirl

Would they remember you? I know someone who had a lifetime ban from Boots who still went in regularly!!

snowy1998

Apologies if this has been asked before, I searched but couldn't find anything.

Scenario (hypothetical)

Item is bought and R&R'd - say, just for arguments sake, some kind of electrical product that is a short selling life item - eg. TV or DVD player, and 6 months down the line it goes faulty - no replacement as the model is no longer stocked - OK first of all - would it go for a repair to manufacturer? most likely? what would then happen if it was beyond economical repair, would the Manuf. offer suitable replacement or would it just be tough luck as the retailer has already refunded the cost in full at original sale.

Was just wondering how it would work as the R&R policy sits outside of normal retail law.

Constantine

snowy1998 wrote:

Apologies if this has been asked before, I searched but couldn't find anything.

Scenario (hypothetical)

Item is bought and R&R'd - say, just for arguments sake, some kind of electrical product that is a short selling life item - eg. TV or DVD player, and 6 months down the line it goes faulty - no replacement as the model is no longer stocked - OK first of all - would it go for a repair to manufacturer? most likely? what would then happen if it was beyond economical repair, would the Manuf. offer suitable replacement or would it just be tough luck as the retailer has already refunded the cost in full at original sale.

Was just wondering how it would work as the R&R policy sits outside of normal retail law.

You still own the item - the refund was for the miss-price, not for the item. In theory you could still get a refund (I say in theory because I have never had one like that before). I'll try and find out for sure tomorrow.

*Tony*_2

sandybrag wrote:

Having been banned from my local store, for the serious offence of overusing the R+R policy

Is that Leyland by any chance?

Being on the road a few days ago and having seen that Leyland were supposed to be very awkward i thought I would pop in and take a look .... considering it was less than £20 of meat (1 chicken and 5 pork chops I think) their "Refunds Supervisor" really tried to browbeat me into leaving with nothing and it was a 45 minute chat before she relented and gave up. She initially insisted the chicken I had for £3.99 was not the same as the advertised £2.99 chicken because the SEL never mentioned "with seasoning" on its description - she couldnt find a £2.99 chicken anywhere as they "must have sold out" and couldnt find a £3.99 SEL to go with my chicken as it was "the last one and the SEL must have been removed". Total bull as it happens as eventually she got someone who could read bar codeeeze to come and explain it to me and lo and behold it was the same chicken and I did deserve a refund. Some of the things mentioned during that conversation were amazing, how they had identified "bad customers" who just came in to find overcharges and they had already banned or were in the process of banning "several", I had to express my amazement that Tesco would continue to overcharge them for the same product after they had been overcharged once at which point she said no it was for a different product... so I then had to give her that amazed look of you mean Tescos overcharge on so many things She also tried to pull out a bulk buy policy of only 2 items in the store, to which my response was several fold ... the very small text display saying that was hard to read from this side of the CS desk, and it was displayed under the Clothing and Footwear sign, and I had bought meat ... and why hadnt the checkout staff stopped me buying more than 2 products the same, and how does the 3 for £1.90 deal on Tesco Orange Juice work if you can only buy 2 .... thats sort of thing at which point she decided that the bulk buy policy only applied if you were overcharged, so I then asked how you know Tesco are going to overcharge before you buy 5 bits of meat .... blah blah. Anyway, in the end she gave up on me and I had a full refund, but I think next time I am passing and have the time I will just go in again to annoy them even if I dont buy anything as I am sure I must be on her hit list now

Not sure if you can mention tesco employees by name here, but Ann P****s if you are reading - was it worth it for under £20 because it only annoyed me enough to come and do it again some day

notasdaftasilook

Constantine wrote:

Yes. To the Store Manager. Depending on the nature of the complaint.

so if the person decides that it isn't really that serious a complaint and they dont pass it on then nothing is done about it ? what if the complaint is regarding the store manager , or does he just slap his own wrist so to speak ?

notasdaftasilook

*Tony* wrote:

Not sure if you can mention tesco employees by name here, but Ann P****s if you are reading - was it worth it for under £20 because it only annoyed me enough to come and do it again some day

I think thats why a lot of people do go back time and time again.

Constantine

notasdaftasilook wrote:

so if the person decides that it isn't really that serious a complaint and they dont pass it on then nothing is done about it ? what if the complaint is regarding the store manager , or does he just slap his own wrist so to speak ?

Basically, what you are asking is are the complaints ignored? No. If the complaint is about a member of store staff, they are passed to the Store Manager. I have never experienced it (not having reached that exalted position ), but I would imagine that if it was about the SM, it would go to his Manager - the stores Director.

GRFC1972

Constantine wrote:

Basically, what you are asking is are the complaints ignored? No. If the complaint is about a member of store staff, they are passed to the Store Manager. I have never experienced it (not having reached that exalted position ), but I would imagine that if it was about the SM, it would go to his Manager - the stores Director.

If the complaint was sent to HO then a copy of it would be forwarded to both the SD, Store Director and the GPM, Group Personell Manager.

Usually the SD would ask the customer to visit the store along with him/her and sort the matter out with the manager face to face.

This has happened around 3 times in my long time with Tesco as either the manager sorts it out with the customer (he gets a copy of the complaint) or a letter halping to placate the customer is sent.

I have not seen a sitution around the R+R policy go as high as the SD yet so can't say how that would be handled.

sandybrag

*Tony* wrote:

Is that Leyland by any chance?

Tony in answer to your query, no its not Leyland.

It is not right and absolutely disgusting in my opinion that some store managers are actually choosing to bar customers from their store, because they (ie the store manager) have a problem with their company's own policy.

Perhaps they feel that by barring such people, this will resolve their sleepless nights they obviously have about the whole issue?.