Tesco Misprices Discussion area part 5

traceya89

i have just been refused a £20 refund on meat and need to speak to customer services. i cant find a number for this. i am foaming. the sel was 4.16, i picked up 2 packs with 5.18 on, some of hte packs with 5.18 on had been marked down to coincide with the 4.16 special offer but the ones i picked had not. CS told me she used to work in TS and the 5.18 packs should not have been left out. i would have stood my ground and asked for the manager but time was a factor as i had to pick up my little girl from school. i am very annoyed. i said that everything was very misleading and she offered me the goods at the price worked out at the lower sel offer. Any advice would be appreciated but i would be grateful for the HO number.

every_little_helps_3

traceya89 wrote:

i have just been refused a £20 refund on meat and need to speak to customer services. i cant find a number for this. i am foaming. the sel was 4.16, i picked up 2 packs with 5.18 on, some of hte packs with 5.18 on had been marked down to coincide with the 4.16 special offer but the ones i picked had not. CS told me she used to work in TS and the 5.18 packs should not have been left out. i would have stood my ground and asked for the manager but time was a factor as i had to pick up my little girl from school. i am very annoyed. i said that everything was very misleading and she offered me the goods at the price worked out at the lower sel offer. Any advice would be appreciated but i would be grateful for the HO number.

0800 505555 & good luck

MrsMondragon

Spikey wrote:

How can you check?

Take it to an in-store scanner. If it scans at the higher price then pay for it at the tills, otherwise leave it. If there is no scanner just put it through at the tills and if it comes up at the lower price say youve changed your mind and dont want it!

full-time-mum

eco21 wrote:

Hi,

A productive morning this morning...

1 x Nokia 6230i - £139.97 on shelf - £149.97 at desk
1 x Dyson DC07 - £179.97 on shelf - £249.97 at desk

R & R with no problems... best of luck guys

Wow, is this for real, £400 of goods for nothing?
Is there a max limit to the value of 'free' products?

nuttyrockeress

full-time-mum wrote:

Wow, is this for real, £400 of goods for nothing?
Is there a max limit to the value of 'free' products?

Nope price policy is price policy - mispriced/overpriced incorrectly R&R given!

eagles_2

would there be any reason why they would ask for my address and do i have to give it to them . and can they stop me doing this if i do it every day please help as am just off down there again today

soolin

full-time-mum wrote:

Does anyone know if this also applies to Tesco Express stores?

I pointed out bread labelled at 83p but was charged 88p, got difference refunded no problem but not whole price!

Thanks

My local Tesco Express does not do the R and R policy at all, when I queried it they said just the main stores only. I did notice they don't have the poster up about it though, so I couldn't really complain.

Soo

MrsMondragon

eagles wrote:

would there be any reason why they would ask for my address and do i have to give it to them . and can they stop me doing this if i do it every day please help as am just off down there again today

In theory they shouldnt ask for your name and address, but if they do, you can always give them false details!

muffinhead

eco21 wrote:

Hi,

A productive morning this morning...

1 x Nokia 6230i - £139.97 on shelf - £149.97 at desk

Did this have the out-of-date yellow SEL or was it an incorrect white SEL?

rdwarr

MrsMondragon wrote:

In theory they shouldnt ask for your name and address, but if they do, you can always give them false details!

Why on Earth would you want to do that? It's people who are prepared to lie and cheat for no good reason that is putting the policy in jeopardy for everybody. Still, one user thought it worthy of thanks :rolleyes: