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Tesco Misprices Discussion area part 5

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  • traceya89
    traceya89 Posts: 942 Forumite
    Part of the Furniture Combo Breaker
    i have just been refused a £20 refund on meat and need to speak to customer services. i cant find a number for this. i am foaming. the sel was 4.16, i picked up 2 packs with 5.18 on, some of hte packs with 5.18 on had been marked down to coincide with the 4.16 special offer but the ones i picked had not. CS told me she used to work in TS and the 5.18 packs should not have been left out. i would have stood my ground and asked for the manager but time was a factor as i had to pick up my little girl from school. i am very annoyed. i said that everything was very misleading and she offered me the goods at the price worked out at the lower sel offer. Any advice would be appreciated but i would be grateful for the HO number.
    Just about to give up!
  • traceya89 wrote:
    i have just been refused a £20 refund on meat and need to speak to customer services. i cant find a number for this. i am foaming. the sel was 4.16, i picked up 2 packs with 5.18 on, some of hte packs with 5.18 on had been marked down to coincide with the 4.16 special offer but the ones i picked had not. CS told me she used to work in TS and the 5.18 packs should not have been left out. i would have stood my ground and asked for the manager but time was a factor as i had to pick up my little girl from school. i am very annoyed. i said that everything was very misleading and she offered me the goods at the price worked out at the lower sel offer. Any advice would be appreciated but i would be grateful for the HO number.
    0800 505555 & good luck
  • MrsMondragon
    MrsMondragon Posts: 1,992 Forumite
    Spikey wrote:
    How can you check?


    Take it to an in-store scanner. If it scans at the higher price then pay for it at the tills, otherwise leave it. If there is no scanner just put it through at the tills and if it comes up at the lower price say youve changed your mind and dont want it!
  • full-time-mum
    full-time-mum Posts: 1,962 Forumite
    eco21 wrote:
    Hi,

    A productive morning this morning...

    1 x Nokia 6230i - £139.97 on shelf - £149.97 at desk
    1 x Dyson DC07 - £179.97 on shelf - £249.97 at desk

    R & R with no problems... best of luck guys


    Wow, is this for real, £400 of goods for nothing?
    Is there a max limit to the value of 'free' products?
    7 Angel Bears for LovingHands Autumn Challenge. 10 KYSTGYSES. 3 and 3/4 (ran out of wool) small blanket/large square, 2 premie blankets, 2 Angel Claire Bodywarmers
  • nuttyrockeress
    nuttyrockeress Posts: 1,260 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Wow, is this for real, £400 of goods for nothing?
    Is there a max limit to the value of 'free' products?

    Nope price policy is price policy - mispriced/overpriced incorrectly R&R given!
    It's nice to be nutty but's more important to be nice
  • eagles_2
    eagles_2 Posts: 55 Forumite
    Part of the Furniture Combo Breaker
    would there be any reason why they would ask for my address and do i have to give it to them . and can they stop me doing this if i do it every day please help as am just off down there again today
  • soolin
    soolin Posts: 74,123 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Does anyone know if this also applies to Tesco Express stores?

    I pointed out bread labelled at 83p but was charged 88p, got difference refunded no problem but not whole price!

    Thanks

    My local Tesco Express does not do the R and R policy at all, when I queried it they said just the main stores only. I did notice they don't have the poster up about it though, so I couldn't really complain.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • MrsMondragon
    MrsMondragon Posts: 1,992 Forumite
    eagles wrote:
    would there be any reason why they would ask for my address and do i have to give it to them . and can they stop me doing this if i do it every day please help as am just off down there again today

    In theory they shouldnt ask for your name and address, but if they do, you can always give them false details!
  • muffinhead
    muffinhead Posts: 697 Forumite
    Part of the Furniture 500 Posts Name Dropper Photogenic
    eco21 wrote:
    Hi,

    A productive morning this morning...

    1 x Nokia 6230i - £139.97 on shelf - £149.97 at desk

    Did this have the out-of-date yellow SEL or was it an incorrect white SEL?
  • rdwarr
    rdwarr Posts: 6,159 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    In theory they shouldnt ask for your name and address, but if they do, you can always give them false details!
    Why on Earth would you want to do that? It's people who are prepared to lie and cheat for no good reason that is putting the policy in jeopardy for everybody. Still, one user thought it worthy of thanks :rolleyes:
    Can I help?
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