Tesco Misprices Discussion area part 5

TESCO_R+R_RAIDER

OK
but where did i say u would not get overcharged in other supermarkets?
but when u do.
do you have a manager telling u off for checking Ur receipt? no
and in the other supermarkets chains the staff at customer services are aways polite and friendly and helpfully. not like some tescos c.s who throw the difference ( not r+R ) back at u with out a smile and not. saying sorry about the overcharge
but in a lot of tesco stores the c.s staff are brill,helpfully and also friendly and i give credit for them doing their jobs properly. it just the small % who arn't who give reason for people posting on this site

ben500

rdwarr wrote:

What's the point of all these personal replies to spa2k when he's stated you're on his ignore list? I assure you, the rest of us aren't a bit interested :mad:

As is plain to see spa2k made several comments questioning my motives for posting and the validity and quality of those posts, I personally felt the need to demonstrate the bias behind these comments, I stand nothing to gain personally from assisting others in obtaining information which I have available to me not necessarily available to them whereas the same cannot be said for spa2k, again I generally refer posters in doubt to the appropriate body whereas spa2k being an employee of Tesco generally refers them to the door, it is bad enough to have Tesco staff deliberately misleading customers in the store but hardly acceptable in a consumer orientated forum, spa also likes to include a disclaimer in his sig, yet consistantly refers to his posssession/access to official documentation, he is either here as a representative of his company or he is not, he cannot be both! My posts serve to highlight these inconsistencies.

In the event I breach the forum rules I would expect to receive contact from the forum administrators and would duly modify my behaviour and or posts as appropriate, I have received no such communication and will continue to post and expose where necessary any inconsistencies in any of Tesco's employees who post here.

Constantine

TESCO_R+R_RAIDER wrote:

OK
but where did i say u would not get overcharged in other supermarkets?
but when u do do you have a manager telling u off for checking Ur receipt?
and in the other supermarkets chains the staff at customer services are aways polite and friendly and helpfully. not like some tescos c.s who throw the difference ( not r+R) back at u with out a smile .

No. The CS staff in other supermarkets are just the same as they are in Tesco - Some good, some bad. Some polite, some surly. Some young, some old...some pretty, some handsome

It is a fantasy to suggest that the "staff at customer services are aways polite and friendly and helpfully." In exactly the same way as it would be ridiculous to suggest the same thing of Tesco.


Edited for spelling error...it was ridiculous not being able to spell ridiculous

ben500

hokers wrote:

OMG!

Seriously Ben take it elsewhere - 16 posts by you today on this thread!

I do beg your pardon, I wasn't aware there was a limit.

bb999

ben500 wrote:

Once again let me explain for you as you are so obviously blinded by loyalty to grasp that in order to avoid falling foul of the law in instances where more than one price is displayed the lowest price MUST be charged, to say "It's not my fault it's the checkout operator's fault" is no defence whatsoever, and despite your attempts to cloud the issue the op fulfilled ALL criteria to expect to receive the item at the advertised price which was £20 BELOW what she was charged!

It is exactly your kind of attitude which customers are suffering from up and down the country!

Legislation states that price indications must be CLEAR and UNAMBIGUOUS, Advertising legislation states that an advertisement must not mislead and must display ANY qualification criteria that excludes a particular condition. You will note that the instore promotional material relating to mobile phones does NOT state "Unless one of our staff does not notice the correct price for this item"

Ben, Although you seem to overlook the point, what Tesco did by offering the £20 off rather than full r&r means that they actually charged the lower of the 2 prices displayed.
What they didn't do was to give the item for free which is at the worst just breaking their own internal policy - something that clearly in NOT illegal and which trading standards would not deal with.
As I have pointed out sveral times in relation to this, it is a grey area as to whether or not r&r should apply, and only Tesco can really decide this. It certainly is not illegal.

Regarding the ongoing 'war' between you and Spa2k; I think it is now time for a truce. Both of you have often made very valid points which I am sure are helpful to most readers of this thread, but the constant back-stabbing does not show you in a good light.

MSE is a place to help us all save money, not for venting our frustrations at one another.

Come on guys, let's have a public demonstration of hatchett burying - and not into each other!!!

ben500

bb999 wrote:

Ben, Although you seem to overlook the point, what Tesco did by offering the £20 off rather than full r&r means that they actually charged the lower of the 2 prices displayed.
What they didn't do was to give the item for free which is at the worst just breaking their own internal policy - something that clearly in NOT illegal and which trading standards would not deal with.
As I have pointed out sveral times in relation to this, it is a grey area as to whether or not r&r should apply, and only Tesco can really decide this. It certainly is not illegal.

Regarding the ongoing 'war' between you and Spa2k; I think it is now time for a truce. Both of you have often made very valid points which I am sure are helpful to most readers of this thread, but the constant back-stabbing does not show you in a good light.

MSE is a place to help us all save money, not for venting our frustrations at one another.

Come on guys, let's have a public demonstration of hatchett burying - and not into each other!!!

I'm afraid you are missing the point the offence was committed when Tesco advertised a product at a specific price given specific qualification criteria, the op having fulfilled that criteria was not then charged the offer price, that is the offence, the act of offering the £20 refund is in effect an act of admission to the offence, yes Tesco r&r policy is what might questionably be regarded as "voluntary" but that is only if you are not aware of the facts behind the introduction of it, but that aside as it is Nationally advertised there is a duty under law to honour it when the criteria are met, this is where the Advertising Standards Agency come in and will pursue a complaint in respect of the advertised r&r policy, it is also questionable {but to my knowledge untested} as to whether or not the r&r offer becomes part of the "Offer to treat" and thus enforcable under the domain of Trading Standards, I say questionable only because it doesn't actually come into play until after the transaction is effectively completed although is offered prior to the completion of the transaction. I hope this is clear enough, it is important that people understand that a lot of propaganda is being deployed by Tesco with regard to r&r as it has become something of a millstone for them, as long as people were not availing themselves of r&r {which by and large was the vast majority of its customer base prior to THIS thread and the contributors on here} it was a win win situation for them, they overcharge you, you don't know the policy , they tell you black is white, you walk away to come back another day and be overcharged again.

I stand by all I have posted if anything I have written in this forum is libelous or malicious I challenge Tesco to sue me, {I've seen the McLibel film I'm not scared!} as I did when I first started posting a year ago, as you see I am still here and still posting my supposed "Libel" draw your own conclusions from that.

aj2001

Just to break up- rather than starting a new thread can I tell the tesco shoppers that tesco are doing some ice creams at bogoff cardbury fudge 1.99, mint cones 1.99 walls corinish cream abt 1.84, so bogoff or the cheapest free the del monte smoothie icecream is the best I just love it must try. I will get some more of that smoothi

bleugh

as a feverent R+R er with nearly 2k worth of goods under my belt, i'll have to agree with spa2k point of view on the mobile phone thingy

I really woudn't argue it as it's simply a voluntary discount that hasn't been given, you have NOT been over charged at all on the phone

personally, it's one that I wouldn't try

one that I did was the RED Slvr, didn't get that one :-( the introductory price already had 10% off....how was I supposed to know that

biglugs

I'm not an R+R person because I normally storm out of Tesco in a huff when I get bad service, leaving all my shopping on the belt.
As to the issue of the R&R policy you might have a case to say that you only bought in Tesco BECAUSE it has an R&R promise which it advertises in-store, which could be argued therefore to be part of the invitation to treat, and so part of the contractual terms. You'd probably have to argue it in court, but I think a decent lawyer could make a good for it.
Bet this would be a good one for the Small Claims Court if anyone fancied having a go at Tesco.

JAMBO

Surely the phone was purchased on the understanding of the advertised price,which was £20 off on a min £40 spend.If this discount was not taken off it is a overcharge pure & simple.Here is the policy of the Tesco site as of 19/06/06,"And if things don't add up
• In the unlikely event that we overcharge you we will give you your money back and you can keep the product".

This does not affect your statutory rights.

Nowhere does it mention tills,SEL.s or anything JUST OVERCHARGED.At the end of the day you will have been overcharged if the £20 has not come off the phone,i really cant see a "grey area" its as black n white as a Zebra to me.