Tesco Misprices Discussion area part 5

janice_mac

timbouk wrote:

I was too, for less than £2 in cheese spread. Do we have to give it to them. They can then tie your name and address to your bank details from the transaction. Suppose you could give a false one

What is the point of giving a false name?? They are in the wrong for overcharging.

FloFlo

When I worked in Customer Service (not Tesco) the name & address from the customer was to ensure that the staff aren't on the fiddle - putting through refunds and pocketing the money.

JailhouseBabe

FloFlo wrote:

When I worked in Customer Service (not Tesco) the name & address from the customer was to ensure that the staff aren't on the fiddle - putting through refunds and pocketing the money.

I can understand that completely. I've never given a false name and address - I've got nothing to hide - but what I don't get is the inconsistency.

I've got 4 stores within a 4 mile radius of my house, so 'spread out' my visits. I've been asked for name and address in only 1 of those stores (but not on every ocassion), on R&R's ranging in value from £15 to £60. In another store where I recently R&R'd £76 in one go, they didn't ask for any personal information.

rdwarr

timbouk wrote:

...They can then tie your name and address to your bank details from the transaction. Suppose you could give a false one

That would make you a liar and prone to spontaneous combustion of underwear.

daleuk_3

Instead of having the browse the board for possible natioal misprices.. can we have a live updated list of them?

daleuk_3

"nokia 6020 on t mobile white sel displayed without no 10% taken off r+r in most extra stores if any one tries."

Can someone please explain to be how if now 10% was taken off the SEL, then the price you would be charged would be less? so how can you get r+r if they wont be overcharging you?

sandybrag

If you feel you have been treated poorly or badly by customer services, could I please ask that you make a note of the CS's name, and write a letter to head office complaining about them. I'm fed up of seeing so many reports on here of poor service from Tesco staff going about their job.
You shouldnt have to put up with it, and if the member of staff concerned is so bad at doing their job, they shouldnt be doing it, no excuses.

Enough of your letters about a member of staff , and sure enough they will be moved on, or fired as the case may be.

Odd_Fellow

Constantine wrote:

Green, Savoy, Sweetheart (not you, the variety ).

White cabage comes catchweight (usually sliced in half), the others do not.

Ahem. Red?

Hey_Dude

Before you all rush out this was not a PSP misprice - my local store stocks only the one PSP Giga Pack - they had the wrong SEL for a different Giga Pack that they do not stock.

My draft letter of complaint:

During the evening of 31 May 2006 I visited your ** Store – in addition to some groceries I purchased a PSP Bundle – the item did not have a price on the empty box, but a Shelf Edge Label (SEL) of £209.97.

I paid for my shopping, took some cash-back and reported to Customer Services (CS) to hand over my receipt and empty PSP box.

I was then advised by a member of staff, referred to as “S**” by her colleagues, of Tesco policy over the PSP bundle – amongst other things that if I changed my mind regarding the purchase I would not be entitled to a refund – only a credit note.

S** then picked up the empty PSP box and stated that she was returning it to the shelf – a CS colleague then bagged my new PSP and gave me my receipt.

I noticed at this point that I had been overcharged – to the tune of £219.97 – I pointed this out to the CS lady and she advised me to catch up with S** in the PSP aisle and ask her for help.

This I did – whilst there was no sign of S** I noticed that the SEL for the PSP bundle had been removed.

I returned to CS and a further CS lady volunteered to find S** – when she eventually returned (around 15 minutes later) I described how I had been overcharged.

She quickly responded by asking me to accompany her to inspect the PSP SEL – which I did.

There was a new SEL in place of the original SEL which had the price of £219.97 – let me be clear – the original SEL had been removed, a period of time had gone by when there was no SEL in place and a new SEL had then been placed in situ.

Of course S** was not aware that I had returned to the PSP aisle looking for her and observed that the original SEL had been removed – when I described what had happened her reaction was to blush furiously and not to comment further.

By this time I had been dealing with this issue for around 30 minutes and was late for a child-care appointment – I advised S** that I was upset and not impressed with the underhand tactics used and that given my time was very limited asked her to process a refund.

At this point she called a manager – Mr G** – to ask him for authorisation to do so.

However when Mr G** arrived he asked me what the problem had been – so I gave him an account of the above.

Mr G** apologised and asked his CS colleagues “What can we do for this gentleman – can we give him some vouchers?”

At this point I interjected and advised Mr G** that I was not looking for credit vouchers and that I was appalled at the underhand tactics used by his staff – I added that I had been treated in a “shoddy” manner.

I asked Mr G** to consider how he would feel if he was in my position – he agreed without reservation that “shoddy” was an accurate description of how I had been treated.

Mr G** then authorised a full refund and took my contact details – commenting that the Store Manager would investigate and be in contact with me.

I shook Mr G**’s hand and left the store – late for my childcare appointment.

I am aware of the nationally advertised Tesco Price Promise – I have been overcharged before and CS staff have consistently implemented the Tesco Price Promise.

To summarise - I checked my receipt and spotted the error that had been made with my purchase – the response from Tesco staff was not to address this error as per Tesco’s policy on overcharging – rather to use deceitful and underhand tactics in an attempt to distance themselves from the mistake that was made.

I should make it clear that I am a calm and rational man – despite my disgust at the treatment I received I remained calm and polite at all times.

I am sure that the action taken by Mr G** – i.e. a full refund contrary to your policy on PSP purchases and the offer of credit vouchers – was an attempt to placate me.

I would like you to consider the above and please respond to my complaint – I know how I should have been treated in context with the Tesco Price Promise yesterday evening – I would like to give you an opportunity to discuss this with the store and take remedial action.


Any comments/advice Dudes?

Duder

Addy

Dude, I'm assuming you got your full R&R eventually? I can see your point over the hassle though and think the letter is fine, although I can't see Mr T compensating you more, still, nothing ventured...etc.