That bloody Dell laptop now £292 (as low as £279!!)-EDITED FIRST POST

Sid_Harper

bubbles2007 wrote:

i was put through to a call centre in india and the sales rep was not at all convincing when he told me it was no good for email on the move. even his chuckle sounded sooo poor. anyway, even after i gave him the evalue code of the laptop you guys managed to get it was not at the price that you got it so i didnt feel it was worth buying, especially with that service!

To be honest, I can't blame the folks in india - they'll be being paid peanuts and like any sales operation they'll be relying on commission. Dell has to make it worthwhile for them to sell all their goods otherwise they will behave in exactly this way. And you'll find the same behaviour anywhere that there is insufficient incentivisation.

The problem is with Dell's senior sales and marketing people who think that trying to do business with commission strucures like this is a good thing.

smartyarty

mnsfldpaul wrote:

Has anyone else had a problem creating a Dell OS recovery cd on this? It get's to about 85% then stops and comes up with an error. If I try another disk it starts at 85% again so does not work. Anyone got any ideas?

Many thanks

Paul

Sorry to be dense, but my machine arrived last week - I assume I should do this Dell OS recovery CD - how is it done?

Thanks

1jim

bubbles2007 wrote:

i was put through to a call centre in india and the sales rep was not at all convincing when he told me it was no good for email on the move. even his chuckle sounded sooo poor. anyway, even after i gave him the evalue code of the laptop you guys managed to get it was not at the price that you got it so i didnt feel it was worth buying, especially with that service!

I would contact the bbc watchdog programme re this as its an going issue with dell

pointsofview

Mine should have been delivered today but I missed it... it's coming again tomorrow. I can't wait!

bubbles2007

i really want one! the only way i can get it for the price you guys got it is if i get it through the dell outlet. does anyone know if that's any good and if the laptops are still decent?

Derek_Duval

Sid_Harper wrote:

To be honest, I can't blame the folks in india - they'll be being paid peanuts and like any sales operation they'll be relying on commission.

This isn't true. Yes they are paid 25% of what UK call center staff are paid, yet the cost of living is only 13.5% of what it is in the UK, so they are nearly twice as well off. Have a browse on the net, the figures are there.

chunter

Sid_Harper wrote:

To be honest, I can't blame the folks in india - they'll be being paid peanuts and like any sales operation they'll be relying on commission. Dell has to make it worthwhile for them to sell all their goods otherwise they will behave in exactly this way. And you'll find the same behaviour anywhere that there is insufficient incentivisation.

The problem is with Dell's senior sales and marketing people who think that trying to do business with commission strucures like this is a good thing.

Didn't the Dixon's Group announce this week that they were doing away with commission for their sales people?
Hopefully it'll work and Dell will learn from it.

PugLady_2

smartyarty wrote:

Sorry to be dense, but my machine arrived last week - I assume I should do this Dell OS recovery CD - how is it done?

Thanks

Go to Dell Accessories in your program list and click on Dell Restore CD.

Sid_Harper

Derek_Duval wrote:

This isn't true. Yes they are paid 25% of what UK call center staff are paid, yet the cost of living is only 13.5% of what it is in the UK, so they are nearly twice as well off. Have a browse on the net, the figures are there.

Whilst the numbers are probably true, I disagree with the "wel off" bit. The cultural difference means in many cases individuals are financially supporting families (including elders). Also the cost of living has risen sharply in areas where foreign firms are outsourcing labour.

Finally, pretty much most sales jobs pay "poorly" and have an emphasis on commission to make up, in some cases the bigger proportion, of the pay. This is where the problem lies, IMHO.

If Dixons are doing what has been said in another post just here, then in theory you should get equally attentive staff whether you want to buy a 42" LCD TV for £2500 or a pack of batteries for £3!

scott8629

Howm any memory slots does the inspiron 1300 have?