anyone got 1st central car insurance?

Wumpus_2

For anybody who's still interested....

I cancelled my policy several weeks ago.
Last week I rang 1st Central (3 disconnections from their "improved" phone service) to find out why they hadn't refunded the extra premiums, or sent me a proof of NCD certificate that I'd asked for.

Sure enough, they hadn't actually bothered to cancel the policy.
Hence no refund.

I kicked up another fuss, and managed to get the cancellation backdated to the date of my original instruction. That was a week ago. Still no refund.

On the plus side, I did get a proof of NCD certificate - complete with error.

Can't this shower get a single thing right?

ged1980

Scanners22 wrote: »

Just like to say thanks to all on this thread. I used Gocompare.com and 1st Central came out £100 cheaper than anyone else. On the basis if its to good to be true etc used good ol Google and found this site. Needless to say I will not be useing 1st Central. Has anyone made gocompare of the issues with 1st Central ??
Best of luck to all.

I also got a quote £110 cheaper than anyone else but being a good MSEr i googled it brought me back here thanks peeps

chris198.2

more than a month after posting my documents i still have not received a penny from this shower of b:mad:stards!!

i advise anyone who has to deal with this company that if they say they will ring you back, refuse this and hold the line until the "supervisor" is free. I have been told this 7 times this week and have yet to receive a call back.

i have also yet to receive any contact regarding my email of complaint.

i wish i had paid the extra money and went with kwik fit

dacouch

We have managed to go for a few days without a complaint about 1st Central, Tom1stcental or should that be Chelsea1stcentral have maybe got their act together. However I doubt this very much so the advice is still avoid them.

P.S They still do not warn their potential / existing customers that they don't cover you to drive other vehicles even though Tom (who has just had a sex change) promised over a year ago to look into either including the cover or warn customers it is not included. Would you trust an Insurer that makes such hollow promises ?


https://forums.moneysavingexpert.com/discussion/1669745 (See posts 2,3 and 4)

wacko911

I posted back on page 2 I had taken out insurance with this crowd and was a little nervous but I bought a new car so had a mid-term adjustment...

The cost (£500 car >> £7000) = £36

Not bad, also the phone was answered in less than a couple of minutes.

I did ask them to email (Apparently they dont have a FAX machine) the cover to the person I was buying the car off (for registration) and they didnt bother, but a quick phone call when I was collecting the car and they did it while I was on th phone.

So i'm reserving judgement for now as my experience so far has been pretty okay.

chris198.2

finally received my cheque in the post late last week, its been a long and painful process

storm10111

iv been with 1st central for 1 year now and i would like Tom - Head of Business Development at First Central Insurance Servicese to answear this if he dares :mad: few months ago someone crashed in to my car and i wasent even in the car we passed details and i informed 1st central about the crash one month goes by and no news from your selfs and no hire car either and yes it was in my policy to get a hire car so i phoned ues up and after a month and a week of calls and hours of phone calls your customer service told me i was to go third party and sort it out my self OMG thats what i pay your company to do so after 3 months of talking to the other insurance company i got a check to by a new car and still no hire car from ues then yeha you tell me iv got to pay more money to get my car on to a new policy wich i wasent happy with but needed to get done now this is a good one when you first get insurance with you self you pay your deposit and ten monthy payments to pay your insurance so your deposit covers admin and the other to months of your insurance but your company done me out of that cause wen i got the new car i paid another deposit plus double direct debits to pay up to the end of my police so thats 2 deposits bumped out of my free 2 months and paying you to do a job that you never done but it gets better my insurance is up and your company wants me to pay anothe frigen deposit wat are you playing at and im taking advice to get trading standards involved if you dont sort this:mad:

Wumpus_2

dacouch wrote: »

We have managed to go for a few days without a complaint about 1st Central, Tom1stcental or should that be Chelsea1stcentral have maybe got their act together. However I doubt this very much so the advice is still avoid them.

P.S They still do not warn their potential / existing customers that they don't cover you to drive other vehicles even though Tom (who has just had a sex change) promised over a year ago to look into either including the cover or warn customers it is not included. Would you trust an Insurer that makes such hollow promises ?


https://forums.moneysavingexpert.com/discussion/1669745 (See posts 2,3 and 4)

Well, I rang them today to find out why they STILL haven't refunded my unused premium.

Was fobbed off with a "we'll call you back". Didn't really expect them to do so, and I wasn't surprised when they didn't.

On the up side, the phone was answered fairly quickly, and I got through on the first attempt (which is a sort-of improvement).
Although the person on the other end couldn't actually do anything except take numbers for agents to call back.

Maybe they'll call back tomorrow, when I'm at work and not available on the phone. But I doubt that, too.

This company never fails to disappoint, in ever less interesting ways.

dacouch

Wumpus wrote: »

Well, I rang them today to find out why they STILL haven't refunded my unused premium.

Was fobbed off with a "we'll call you back". Didn't really expect them to do so, and I wasn't surprised when they didn't.

On the up side, the phone was answered fairly quickly, and I got through on the first attempt (which is a sort-of improvement).
Although the person on the other end couldn't actually do anything except take numbers for agents to call back.

Maybe they'll call back tomorrow, when I'm at work and not available on the phone. But I doubt that, too.

This company never fails to disappoint, in ever less interesting ways.

It might have been one of their new staff (They have been advertising for staff for a few months). It's a good sign that they are at least answering the phones, perhaps they have a new manager who has experience of running a call centre and realises customers don't like phones to ring and ring so they are using staff to take numbers. However it is a cardinal sin for a call centre to take numbers and then not ring back.

Alternatively they have a new manager who has been told to reduce the length of time people are waiting for the phone to be answered and / or the amount of callers who just give up. A good way to artificially reduce this is by getting someone to answer the phone and take a number but not ring back.

Hopefully they have reached the very bottom and are addressing their many "Issues"

robinpegg

Hello - my name is Robin Pegg , Head of Marketing, First Central Insurance Services.

1st Central is committed to providing a consistently high level of service to our customers across all of our departments. We realise that we have a way to go to acheive this and over the past 6 months we have invested in new telephone systems and greater staff numbers. Later in the year will be bringing in a new back office administration system.

A customer feedback programme has been initiated and we have implemented a thorough staff training programme to ensure our service delivery is continuously improving.

Whilst we will not solve everything overnight I hope this demonstrates 1st Central’s long term commitment to getting things right for our customers.

Where customers have specific issues that have not been resolved please feel free to contact 1st Central by either private messaging me or by emailing customer.relations@1stcentral.co.uk. and we will try our best to put things right.