anyone got 1st central car insurance?
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Hi all
Just a warning really...
..please be aware that we've just been advised 1st central car insurance policies do not give drivers 3rd party cover on other cars even if they have fully comp policies and are over 25.
As far as I'm aware this is standard on most policies but we nearly got caught out when we called them back to double check the policy we'd just purchased. You can't pay extra fo it either!
Hope nobody gets caught out! We've just cancelled within the 14 day cooling off period - just hope they promptly refund the premium that we paid in full! Fingers crossed!
Ells
If you've arrived from Google, our Car Insurance guide may be helpful.
Back to the original post...
Hi all
Just a warning really...
..please be aware that we've just been advised 1st central car insurance policies do not give drivers 3rd party cover on other cars even if they have fully comp policies and are over 25.
As far as I'm aware this is standard on most policies but we nearly got caught out when we called them back to double check the policy we'd just purchased. You can't pay extra fo it either!
Hope nobody gets caught out! We've just cancelled within the 14 day cooling off period - just hope they promptly refund the premium that we paid in full! Fingers crossed!
Ells
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Replies
I’m Tom – Head of Business Development at First Central Insurance Services. I’m sorry to hear you had to cancel your policy with 1st Central.
As an organisation we are very keen to hear our customers view and opinions. We noticed your recent post and as a result of your comments and other customer feedback we are now in the process of evaluating whether this can be included with our private car policies as standard.
I will keep this thread updated with any developments.
Kind regards,
Tom
I'd like to address the issues raised on this forum. I'd like to apologise to those customers who have been left waiting on the telephone - Our UK Service provider is currently in the process of recruiting and training more agents and as a result we are already seeing improvements in service.
I can confirm that our service provider has never used 0870 numbers -First Central uses an 0845 for our Claims Centre and this should be charged at local rate depending on your provider. As a result of these posts we have also conducted some research into this and there are actually a number of 'big names' who use the more expensive 0870 and 0871 numbers.
Please contact me on this forum if you need me to clarify anything.
Kind regards,
Tom
Tom im just looking at Ist central at the moment and dont seem to be able to find anything in the policy about the above... just wondered if you had updated your insurance policy to give users the option to drive other cars coverd on 3rd party?
Companies with hidden GotU exclusions should always be avoided.