Nursery Fees - am I entitled to request a refund?

elainew

You are making it sound as though staff threatened child with a pair of scissors--in my experience the child wouldnt even have saw the scissors ! No different than pull up pants that you rip to take off

whitewing

Disposable pants are disposable pants. How can you teach a child not to damage property and possessions if you are cutting their clothes off?

poet123

elainew wrote: »

You are making it sound as though staff threatened child with a pair of scissors--in my experience the child wouldnt even have saw the scissors ! No different than pull up pants that you rip to take off

Not sure if this was directed at me,but sorry if that was how it came across,that was not my intent. I just wanted to illustrate how a child can have a different perception of events than an adult does. I can see the similarities between removing disposable pants and cutting off, but still the child will know his clothes are not the same as disposable pants.

Tbh it seems this method is really being used for the benefit of staff imo,it is not a pleasant job and therefore they want to get it done asap,but that is part of their job,and doing it the correct way,using distraction and placating techniques, is the way it needs to be done.

elainew

Yes I totally agree with you its not a pleasant job but when you have 14 other children to deal with then you have to do it as quick as possible without causing stress to the child in question and to the others.
Its going to be one of those things that no one will agree with so lets agree to differ

poet123

Seems like they picked on the wrong child choccywoccy! Well done for following the correct procedures. I would be tempted to re contact ofsted and send them a copy/details of the letter they issued to parents. I would imagine they have a duty to represent the findings accurately to other parents,not lie or fudge the issues.

Caroline73_2

choccywoccy wrote: »

As for what happened - the pre-school leader and her side-kick (both self appointed and only gained NVQ 3 10 months ago) basically kept me behind when I collected my son that day and told me he was being difficult whenever he needed changing he was refusing so they left him in his own mess for as long as possible to see if he would "volunteer" himself. When he still didnt co-operate they decided to cut his pants off him with scissors which they told me distressd him further and they had to restrain him. When they told me all this he was clinging to me pale and with a bloodied nose. When I asked how he got his injury they didnt know. They did not have an accident book. They then proceeded to tell me I needed advice from my health visitor on toilet training. I am a qualified NNEB with over 10 years of nursery management and childminding experience and a mother of 4 by the way - so I do know a little about what is good practise and if they had done thier studies on the Early Years Foundation they would know that what they did breeched every requirement in the book.

I also live a stones throw away from the pre-school and am self employed working from home so they knew where I was - I have said in the past to them to please call me for the smallest problem and I would be there.

Ofsted found failings and issued them with a welfare requirments notice - they took three actions - namely under the safegurding of children when toileting, not using a key worker system to meet each childs individual needs sensitivley and organisation of staff. They also had an action against them for not keeping a record of accidents. To then issue a letter to parents saying Ofsted had "exonerated" the staff and the pre-school of all claims was the icing on the cake - they basically think they are above the law, and it also suggests my reporting them to Ofsted was malevolent in some way :mad:

Thanks to all the sensible people who replied with thier words of support - unfortunatley some people do seem to still have a serious lack of understanding when it comes to a childs individual needs - but they are sensitive individual little human beings and so much damage can be done by bully boy tactics from adults with victorian attitudes like this. Frankly I wouldnt leave my dog in the care of those women knowing what I know about them now.

I will be sending a letter with all the evidence I have to the charity commition who need to be aware of this - my son however is well (after a few nightmares and regression after what happened) he has settled in well at a fantastic new nursery - and he has begun potty training again this week with huge success !!:T

If you have all of that experience why would you choose to send your most precious thing to somewhere run by people with so little experience?

moneysaver12

Omg i think it is terrible to be cutting childrens clothes off them, there is no need to do this, surely it is easier and better to take the childs clothes off not cut them off. When my son was at nursery i used to take spare clothes in when he was potty training and the staff would change him if he soiled and rinse them out and give me them when i collected him. I would have been horrified if they had cut my child out of his clothes.

choccywoccy

poet123 wrote: »

Seems like they picked on the wrong child choccywoccy! Well done for following the correct procedures. I would be tempted to re contact ofsted and send them a copy/details of the letter they issued to parents. I would imagine they have a duty to represent the findings accurately to other parents,not lie or fudge the issues.

I already did! they can only recommend that it be good practise to share the information with parents but they cannot enforce this!! the enforcement team did speak to the chairman of the commitee about the letter and said it was misleading to say the least but they cannot take an action over this - the law says the pre-school have to show any parent their complaints record on request - and under the freedom of information act they will publish the report on the ofsted website - BUT this wont happen if A) parents dont think there is a complaint in the first place worth reading about parents are too afraid of "rocking the boat" they wont ask to see the report for fear of being seen to be trouble makers (this is called Village Politics!) and C) the Ofsted report wont be publised until the next full inspection which may be over a year away in the future. Parents of children at the setting NOW are unaware. :mad::mad:

Social services will not intervene because Ofsted took on the case, and our son is no longer there and therefore no longer "at risk". Other parents would have to raise concerns before they classed those children as at risk.

I am sure we could prob go down the assult route - but it seems extreeme to go to the police? I do not want to go to court and have all the added stress that would involve - plus it would be only one woman who would be possibly charged and the pre-school would not be held responsible - it is their poor practises that i want to highlight.

mrcow

If you went to the police with your complaint, would it help your case in terms of getting your money back?

elainew

choccywoccy wrote: »

elainew - what an unbelievable attitude - how long ago did you work with children? thankgoodness you no longer do not thats all I can say.

How dare you--I'm glad i dont either with moaning parents like you ! Look after your own child then instead of sending it to a nursery where staff arent qualified to do so.