Tesco misprices and discussion thread 11

bylromarha

go4it wrote: »

Just bought a greeting card - sticker £1.48. Charged £1.54. Went to till to say I've been overcharged, apologies said and 6p change given.

It was late and I couldn't be bothered to argue over 6p but this has happened many times before - Tesco staff do not automatically give DTD.

Can anyone shed any light on this - does Mr T tell staff not to offer DTD unless asked to?

Use the big blue board on display at Customer service. DTD mentioned on there - some staff in some stores do need reminding of policy. have a read back through the rest of this thread and lots of incidents similar to yours around the country.

poor-but-happy

Our store has developed a very annoying habit. They have all the items on the £9.00 Meal Deal in one end fridge and always have one item from the previous weeks 'meal deal' that has been 'mistakenly' put in the same fridge bumping the price from £9.00 to approx £18 as the discounts no longer apply. This week it was a portion of green veg, last week it was the red wine. I ve only bought the deal twice and they caught me both times! I ve realised before i ve left the store and gone to Customer services to have it put right. They always blame the 'new girl' whose put it on the wrong shelf. I do my shopping with my 4 year old, 1 year old and 6 month old and its a blooming pain trying to read all the lables to make sure its the right stuff in the right place.

lexie55_2

poor-but-happy wrote: »

Our store has developed a very annoying habit. They have all the items on the £9.00 Meal Deal in one end fridge and always have one item from the previous weeks 'meal deal' that has been 'mistakenly' put in the same fridge bumping the price from £9.00 to approx £18 as the discounts no longer apply. This week it was a portion of green veg, last week it was the red wine. I ve only bought the deal twice and they caught me both times! I ve realised before i ve left the store and gone to Customer services to have it put right. They always blame the 'new girl' whose put it on the wrong shelf. I do my shopping with my 4 year old, 1 year old and 6 month old and its a blooming pain trying to read all the lables to make sure its the right stuff in the right place.

I hate it when the red wine is also in the chiller...

williham

marie-moo-moo wrote: »

I wish they would DTD at asda,customer services must see me coming every time i do my shopping,they always mess up shopping bill every week it can be as much as £5.00 or more,i should be paid for my time too!the ammount of time customer services take to sort it out,an half the time they think your pullin a fast one....its the most humilliating thing to do ask for your own money back,but it is MY MONEY so im taking it...NEVER,EVER LEAVE BEFORE YOU CHECK YOUR RECEIPT!these big companies must be making £££ if they have a million people through their tills and overcharge by £1 everytime,well thats a cool million in their back pocket! PEOPLE POWER!
(and dont accept a damaged receipt,if they cant scan the bar code you cant a refund for any of it!as i found out the sign said 2 for £2 various fruits,i saw a box of oranges so took 4 bags,to find out they were £2 each i showed the sa the sign she said somone must have put them there and told me to go to customer services,but no refund because she couldnt scan receipt,she told me to go back to the till and get another one,surprise,surprise she couldnt because she had already served another customer....bottom line i got lumbered with£8 of oranges!!!!grrrrr....moral.....only accept a perfect till receipt!!!!)

lol obviously not your problem whether the receipt scans or not. Ask for manager/ ring head office etc. Of course they would have refunded you.

Oneday77

lexie55 wrote: »

I hate it when the red wine is also in the chiller...

Not a problem in Aberdeen we have to trek round the store to find the booze hidden at the back wall in the largest Extra store I have seen yet :rotfl:

lanclass_2

Hi, just got a £9 meal deal but was charged for the individual amounts rather than the £9 it should have been. What looked like a manager at Customer Services gave me just the difference between the total cost and £9 - should I have got double the difference? Thanks for any help - new to all this.:o

tbw

lanclass wrote: »

Hi, just got a £9 meal deal but was charged for the individual amounts rather than the £9 it should have been. What looked like a manager at Customer Services gave me just the difference between the total cost and £9 - should I have got double the difference? Thanks for any help - new to all this.:o

Yes!!!!!!!

sfc_boy

tbw wrote: »

Yes!!!!!!!

Not necessarily. If one of the items wasn't included in the offer, then you've not been overcharged. The OP wasn't clear in specifying what they bought and a previous post said that items not included in the offer had been placed with the items that were in the deal. Without knowing the full details, you can't give a definate answer.

If the details of what is in the offer is clearly displayed, then you won't be entitled to DtD. If it is ambigious, then you have a case - for instance, I got DtD a few years ago on a bottle of Talisker Whisky as they had an offer on the 2yr old (I think) but had some 10yr old bottles at a dearer price, but hadn't specified the age on the offer.

Victoria_Meldrew

lanclass wrote: »

Hi, just got a £9 meal deal but was charged for the individual amounts rather than the £9 it should have been. What looked like a manager at Customer Services gave me just the difference between the total cost and £9 - should I have got double the difference? Thanks for any help - new to all this.:o

I too bought the meal deal and was charged individually - almost £20. A man next to me at CS desk had exactly the same things as me. CS girl huffed and puffed and tried to give me just the amount I'd been overcharged i.e. £10.97, but I stood my ground and she eventually coughed up DTD. The guy next to me hadn't paid for his meal deal at that point so they refused him DTD which he wasn't too happy about. He was heading back into the store as I was leaving, probably to buy another meal deal!!

kerrydrobertson

ive got a quick question for someone who might know a bit more than myself!
i bought 3 wines a couple weeks ago in 3 for £10 and when i got home i realised it hadnt went through. so i went back the next day with 2 of the bottles as one had been drunk and was away in recycling. They said nothing could be done even though i had my originial receipt but didnt have all 3 bottles.
Am i stuck without a refund now or can they give me it without all of the bottles?