Tesco misprices and discussion thread 11

sinw

Hi Folks!

Extra Large Pineapple sel £1 ==== scanned £1.50p
Feasters 100% Steak Pie (microwave) sel £1 scanned £1.69p

Goodluck xx

bylromarha

Will young The Hits CD - loads all sticked £5, charged £7.95. £5.90 back.

And yes, the CD IS worth paying £2.05 for - I love Will's songs! :rotfl:

MrsASmith

Tesco Home Store Bristol - Head and shoulders £1 - Charged £2 so got my shampoo free. :j

dazascooby

I work for tesco so i no whats what.
It is not a legal requirement for tesco to charge the price thats on the shelf. If something is on the label for £3.99 but goes threw the till at £7.99, the checkout opperater or team leader can refuse to sell you that produck at £3.99. This is because you have not made a contract until you have handed the money over and recieved a reciept.

But...
Tesco stores feel this is not the case, and that the customer should get the product for the price that is on the shelf, wether the offer is out of date or not.

If you buy something for 7.99 but later find out that it is really 3.99 you would complain.
but if you buy something at 3.99 but later find out that is it 7.99 you wouldnt say anything qwould you and you'd try and keep it quiet.

Not many stores or shops in the UK would do the same as Tesco.

bonjovibel_729

picked up some moon sand for the kids in my local extra store sel said 24p as usually retails £3.97 bought them all as my kids love this i ended up with 10 but when i went thro checkouts they all went through at 3.97 went to cs and she checked sel and said the barcodes and everything matched so i ended up i spent with over £70 dtd back lol bargain

bylromarha

dazascooby wrote: »

If you buy something for 7.99 but later find out that it is really 3.99 you would complain.
but if you buy something at 3.99 but later find out that is it 7.99 you wouldnt say anything qwould you and you'd try and keep it quiet.

I've been to CS desk several times over the years to tell them I've been undercharged for items. They laugh at me and tell me to keep the extra as a goodwill gesture.

I've stopped bothering now when undercharged as it makes no difference. Still happy to claim DTD as per national policy when CS queue is short or the DTD actually makes a difference.

tara747

bonjovibel_729 wrote: »

picked up some moon sand for the kids in my local extra store sel said 24p as usually retails £3.97 bought them all as my kids love this i ended up with 10 but when i went thro checkouts they all went through at 3.97 went to cs and she checked sel and said the barcodes and everything matched so i ended up i spent with over £70 dtd back lol bargain

Wow, well done!!!!!! :beer: :rotfl:

MrsASmith

bonjovibel_729 wrote: »

picked up some moon sand for the kids in my local extra store sel said 24p as usually retails £3.97 bought them all as my kids love this i ended up with 10 but when i went thro checkouts they all went through at 3.97 went to cs and she checked sel and said the barcodes and everything matched so i ended up i spent with over £70 dtd back lol bargain

would you mind sharing which store?

taxiphil

dazascooby wrote: »

I work for tesco so i no whats what.
It is not a legal requirement for tesco to charge the price thats on the shelf.

I'm afraid you certainly don't "no whats what".

A criminal offence is committed under the Consumer Protection Act 1987 by displaying an incorrect price.

s.20:
"...a person shall be guilty of an offence if, in the course of any business of his, he gives (by any means whatever) to any consumers an indication which is misleading as to the price at which any goods are available"

s.21:
"...an indication given to any consumers is misleading as to a price if what is conveyed by the indication, or what those consumers might reasonably be expected to infer from the indication or any omission from it that the price is less than in fact it is"

Your employer is no stranger to this Act, having been found guilty of incorrect pricing offences and fined considerable amounts of money on many occasions in the past.

dazascooby wrote: »

Not many stores or shops in the UK would do the same as Tesco.

Tesco aren't doing it out of the goodness of their hearts, they just know that it's much cheaper to sweeten up a overcharged customer than let them draw it to the attention Trading Standards.

ben500

dazascooby wrote: »

I work for tesco so i no whats what.
It is not a legal requirement for tesco to charge the price thats on the shelf. If something is on the label for £3.99 but goes threw the till at £7.99, the checkout opperater or team leader can refuse to sell you that produck at £3.99. This is because you have not made a contract until you have handed the money over and recieved a reciept.

But...
Tesco stores feel this is not the case, and that the customer should get the product for the price that is on the shelf, wether the offer is out of date or not.

If you buy something for 7.99 but later find out that it is really 3.99 you would complain.
but if you buy something at 3.99 but later find out that is it 7.99 you wouldnt say anything qwould you and you'd try and keep it quiet.

Not many stores or shops in the UK would do the same as Tesco.

Since when was being employed by Tesco a qualificatioin for anything in it's own right? You clearly know very little relating to consumer law that much is depicted in your post above, Tesco cannot refuse to sell you a product you already own, dtd does not apply until after you have paid for your goods. Any supplier can refuse to sell at an advertised price prior to contract but will still fall foul of the law if suspected to be or later found to be operating bait and switch tactics.

As Taxiphil points out, double the difference is nothing more than a bribary policy to ensure the true extent of Tesco's overcharging is not exposed to the public domain. It also serves to ensure they can continue with relative impunity.