Tesco misprices and discussion thread 11

sez2_9

went to my local tesco store today and they had an offer of boys school shoes limited time only reduced to £5 instead of £11. When i went to the till i was charged £11. So went to cs desk and the person checked the price they were supposed to be £5 so she give me a £12 refund and also walked out the store with a new pair of shoes free yippeee.

DocProc

Got a nice DTD of £14.40 on 10 of these today. There should have been a BOGOF on a price of £1.44. This was not taken off/applied at the till.

So....out of the store (it's important to do this, I believe, or they can correct things at the CS till before you leave the store - and technically therefore, they haven't overcharged you) and then back in again with our trolley straight to the CS desk.

"Excuse me, I think I have been overcharged, etc, etc, etc."

CS duly checks till receipt and listens to our explanation about how it should be a BOGOF.

"OK. Pass me your card and I'll do a refund."

"How much are you going to put back on the credit card?"

"£14.40"

"OK. That's great."

Vaseline Active Fresh: The can size is 150ml and the Bar Code on it is 717644011829

Best of Luck!

peptoabysmal

My Tesco had 500g packs of beef mince listed on the shelf as £2 but went through as £2.20 today

chalkysoil

Today, in the seasonal aisle, Baby bio - £1.50 on sel, charged £1.99. (CS said it has a different barcode, staff had put it in the wrong place)
And Tesco jars of antipasto, onion/aubergine/courgette - sel said £1.15 each or any 2 for £1. But they rang up as £1.15 each, minus 0.80p. Should have said minus £1.30.

nahteb20

I did have one problem with Cs, I bought 2 boxes of cerial that were on the end of the isle with a big BOGOF sign on each shelf and above ( Sugar puffs £2.99 and Shreddies £ 1.96 ) I asked a member of staff that was filling the shelves if i could mix the offfer for one of each and not 2 the same and she said "Yes, the cheapest will come off at the till) Later checked my receipt and they were not taken off, so i went to Cs and the woman said she would check and told me i had to buy 2 the same!! I told her i asked a member of staff but she didnt care! she told me to bring them back for a refund or keep them!!

I asked why they were displayed the way they were as it was misleading the customer to be told that head office tells them where to put signs. and that was it!

wondering should i complain and write to H.O or not??

sfc_boy

DocProc wrote: »

So....out of the store (it's important to do this, I believe, or they can correct things at the CS till before you leave the store - and technically therefore, they haven't overcharged you) and then back in again with our trolley straight to the CS desk.

I'm sorry, OP, and no offence meant to you personally, but this simply is not true and is one of a series of "Great Lies of our time" told to you by CSD. The good CSD staff and other Tesco staff that read and contribute here are let down massively by the few that plain and simply lie.

The sale is concluded totally at the till (Point of Sale). At the POS, the till op will say something like "that's £34.60 please". You may say "Will you take this bale of hay instead?" or "How about £30 cash and £4.60 of these coupons?", or just pay up £34.60 - all of which are valid and may be agreed too. You exchange your bale of hay for a receipt. At that point, the goods are yours and the conditions of the sale have been made (you may have been given 1000 Club card points for the hay, these can not be taken away retrospectively without both parties agreement).

Leaving the store has no effect on the sale. I believe the confusion may arise from shoplifting, whereby you need to have left the store without paying for the goods so that the store can say you had no intent to pay, but once you *have* paid, the sale is complete.

spa2k

sfc_boy wrote: »

I'm sorry, OP, and no offence meant to you personally, but this simply is not true and is one of a series of "Great Lies of our time" told to you by CSD. The good CSD staff and other Tesco staff that read and contribute here are let down massively by the few that plain and simply lie.

The sale is concluded totally at the till (Point of Sale). At the POS, the till op will say something like "that's £34.60 please". You may say "Will you take this bale of hay instead?" or "How about £30 cash and £4.60 of these coupons?", or just pay up £34.60 - all of which are valid and may be agreed too. You exchange your bale of hay for a receipt. At that point, the goods are yours and the conditions of the sale have been made (you may have been given 1000 Club card points for the hay, these can not be taken away retrospectively without both parties agreement).

Leaving the store has no effect on the sale. I believe the confusion may arise from shoplifting, whereby you need to have left the store without paying for the goods so that the store can say you had no intent to pay, but once you *have* paid, the sale is complete.

i want to know what store takes hay, i have loads of it and no horse to eat it, if i can swap it for a few tubs of soap powder then thats great!!

paul.carter

spa2k wrote: »

i want to know what store takes hay, i have loads of it and no horse to eat it, if i can swap it for a few tubs of soap powder then thats great!!

They all take hay.

fluffboo

Hold on!
Bale of Hay = £34.60
"you may have been given 1000 Club card points for the hay.."
1000 Club card points = £10.00
x4 if changed into ClubCard rewards means worth £40
So you've made a profit of 5.40!!

Get it in the weekly email quick!!

josh1234

my local tescos doesnt sell hay...but they do have an abundance of !!!!!!!!.......