Tesco misprices and discussion thread 11

robstersgirl

Also the dove are still £1 bogof as per SEL in my local store

robstersgirl

Ochmabobe wrote: »

I couldn't see any grumpy git socks (sadly) it was the grumpy git tie I got but the socks may well be reduced too.
Good luck, let us know how you get on.
:beer:

The only pair of grumpy socks scanned full price for me

prettyflamingo

today i bought a maybelline gel eyeliner which had an sel up for £2 off, so should be £5.99. went through at £7.99 so went to cs, the assistant went to check the sel and brought them back with the item and said that the offer should have finished yesterday but as the sel was up she would let me have it for £5.99. i asked her if i then should get DTD, but she said that as the sel had yesterday's date on it as the offer end date then it didnt apply. is this right?? because from posts above it seems that customer services have said differently? problem is that i have to go into store on a regular basis for work so i didnt want to push it at all (wouldnt look good to be kicked out or annoy everyone in there!!). do you think i could email them and ask for the DTD? if so what is the best contact email address to use? thanks everyone!

czerniacha

definitely! it's their fault the ood sel was there! dtd should be given!

nikkilala_2

prettyflamingo wrote: »

today i bought a maybelline gel eyeliner which had an sel up for £2 off, so should be £5.99. went through at £7.99 so went to cs, the assistant went to check the sel and brought them back with the item and said that the offer should have finished yesterday but as the sel was up she would let me have it for £5.99. i asked her if i then should get DTD, but she said that as the sel had yesterday's date on it as the offer end date then it didnt apply. is this right?? because from posts above it seems that customer services have said differently? problem is that i have to go into store on a regular basis for work so i didnt want to push it at all (wouldnt look good to be kicked out or annoy everyone in there!!). do you think i could email them and ask for the DTD? if so what is the best contact email address to use? thanks everyone!

You are 100% entitled to DTD on that. That's how most people get it, when the store hasnt taken down the sel. Everytime I have ever got it the deal has expired and the sel has been left up. If you really don't want to go back in an email will be fine or even give CS a ring and they might send you a giftcard for the difference. Even if you do go back in, remember they have loads of different staff and you are one of thousands of people whose use the store everyday. You would really have to be abusing the system for them to remember you and claiming dtd is definately not doing that. I was a bit scared at first in my local T's and would only complain if it was a store I didnt go into very often.Now I couldnt give a stuff:rotfl:because they are in the wrong and I am in the right:) and I have learnt from MSE to stand up for myself, so go for it;)

jumblejack

You purchased the item on the understanding it was at a £2 discount.
It was clearly promoted as such on the shelf.
It is not the customers duty to check that their promotions are current. It is the responsibility of the store.
You were therefore overcharged.
Ring the 0800 number on the contact us page on the official site.
All the best with your complaint. Hopefully it will also result in the informing of customer service staff in your store too (for next time )!

sfc_boy

Wool27 wrote: »

And so the saga continues...
I tootled into the store to get my DTD refund. The CS ladies had a hushed conversation about me first, then pulled a note book out from under the desk which had an a4 side all about me from the manager I had dealt with.
I read it at the same time as the CS woman. Could not believe what I read. It outlined that I should get a refund, then said they must obtain my cc number so they can watch my activity as they suspect fraud! But tell the customer it's to deduct the points.

Well done on the Dtd - the bit I've made bold above is an absolute disgrace and you should make them squirm as much as you can over it. I would suspect you have a reasonable case for damages in some shape or form.

Did you know that under the data protection act, you can (for a £10 fee) ask them to provide everything they hold on you. If you do a search, you'll find someone else did this over R&R a while ago (TaxiPhil I think). If you tell them that you know about that page in that book, they are obliged to provide it. Just telling them that you are thinking of doing this over the issue will set them running, it costs them significantly more than the £10 to provide the information.

Let us know how you get on, and good luck.

HappyChappy84

HappyChappy84 wrote: »

Not sure if it's a misprice but my neighbour got a set of Technika headphones for £1! She wasn't holding out much hope of them being any good but having studied sound engineering at college she was rather impressed with them.

Yup, they were a misprice. I walked past them in my local T's earlier and the SEL says £15.:eek:

Wool27

sfc_boy wrote: »

Well done on the Dtd - the bit I've made bold above is an absolute disgrace and you should make them squirm as much as you can over it. I would suspect you have a reasonable case for damages in some shape or form.

Did you know that under the data protection act, you can (for a £10 fee) ask them to provide everything they hold on you. If you do a search, you'll find someone else did this over R&R a while ago (TaxiPhil I think). If you tell them that you know about that page in that book, they are obliged to provide it. Just telling them that you are thinking of doing this over the issue will set them running, it costs them significantly more than the £10 to provide the information.

Let us know how you get on, and good luck.

Thanks and will do. I'm going to call them in the morning and tell them im coming in to get a copy of the notes, not asking, that will give them some time to run over to staples!

jm12

Hi everyone 1st post so be kind.
Have been lurking for a while and wanted to say thanks for all your great bargains spotted.
Got a few harpic,chilli and the pasta sauce.love reading the thread,so i thought i would add my find today.Got a disney dvd for £8 it had bogof sticker but was up on 01/06 i think.So bought 2 and went to cs and got dtd,no fuss,so 2 free dvds. Didnt see any more so probably a one of but maybe one to look out for.:)