Tesco misprices and discussion thread 11

Wool27

And so the saga continues...
I tootled into the store to get my DTD refund. The CS ladies had a hushed conversation about me first, then pulled a note book out from under the desk which had an a4 side all about me from the manager I had dealt with.
I read it at the same time as the CS woman. Could not believe what I read. It outlined that I should get a refund, then said they must obtain my cc number so they can watch my activity as they suspect fraud! But tell the customer it's to deduct the points.
I kept quiet until the refund was complete.
She asked for my club card so I politely told her she didn't need it as the point were already deducted. She needed them anyway. What for I asked innocently? Oh, there is just a note here to say we need them because of the problem. I can't see how having my cc details will help solve an issue with your system so I'll decline thank you. Ok, but I'll have to seek advise from a colleague. By this time the queue was getting bigger behind me.
Look, I said, I know what it says on that paper as I can read upside down ( I know, I'm amazing!) she then decided she didn't know what I was talking about so I told her quite loudly that she needed my club card because her manager thought I was doing something fraudulent. At which point the woman behind me gasped quite loudly and said, no way!
The CS woman, then said I'd got it wrong so out popped my phone and I played the voicemail on loudspeaker where the manager said I would be watched in future. There you go for everyone to hear as being as you're not shy about talking about me. A blatant disregard for consumer law and data protection. Not what a club card is designed for so no, you can't have it. Same woman behind me, gasped again and said, that's not on love don't give it em!
CS woman went super beetroot red in the face and just refunded me!
I then asked for the manager. When she arrived ( a different one) I asked for a copy of the notes that were made but they don't have a photocopier! Unsaid not to worry then, I'll leave it in Philips capable
hands and off I tootled.
Had a wonder and a couple of cheeky scans, turned around to see manager standing behind me....!!!!!, with a big bunch of finest flowers and an apology!!!

Wool27

Ochmabobe wrote: »

Hi, managed to get some 25p dad and grandad socks and also got a couple of ties....."Best Grandad" & "Grumpy Git", reduced to £2.00 but scanned at 50p. There were also some leather belts in plastic packaging that were £10.00 but came up as mens hats at £1.25 and 3 pack of socks in a box scanning at £1.00 supposed to be £8.00. I hope this helps someone as they would make cheap but effective gifts.

The socks in the box were very fruitful!! Lol

tiff

Wool27, you sounded so cool about it all. I would have been stuttering, red in the face, got confused with their spiel and shuffled out with my head down! lol

jaggyman

sorryaboutmywife wrote: »

Thought I'd struck gold this morning as the Gillette Proglide offer SEL was still up (£3, save £5.49) but out of date. Took 8 to my price check scanner. They scanned at....£3:(

Great minds haha I did the exact same thing. The dove b1g1f was supposed to have ended as well but went through tills giving the free one.

mandycr

ach i found the grumpy git socks but didnt get any was looking for the other ones no scanners in my local arghhhhhh wonder if i should go back pfft

tania-jo

I just stumbled across a misprice, but maybe store specific - I bought 2 black buckets that were in the car care section at plymouth Extra. The SEL said £1. They were quite large buckets with a pouring lip and a handle. Went through till at £2.50 each, so I got charged £5 instead of the £2 I thought I would pay. CS gave me dtd so got £6 back - so 2 free buckets and £1 back.
Barcode 5038135117350

Kats-I

Wool27..you are a woman after my own heart..good on you..I get so fed up with all these "Jobsworths" around.
Hope your flowers were a big bouquet with an even bigger apology:T

Wool27

Kats-I wrote: »

Wool27..you are a woman after my own heart..good on you..I get so fed up with all these "Jobsworths" around.
Hope your flowers were a big bouquet with an even bigger apology:T

Lol

It could have been so avoidable! There's no point getting angry because even though the DTD promise sign has been removed, it has been replaced with one about abusing staff not being tolerated and I don't want to give them ammunition to ban me, not while I'm on a roll!

Martini

ampersand wrote: »

#############

This is normal Mr T practice but it is starring-rôle blatant atm - saw it yesterday for a laundry softener. The 4tins tuna come-on is another.
Note also that the Market Value oranges are up to £1.25, quantity down to 4:eek:! RTC sections are an autopilot
Terry Leahy was the former CEO, PC is his clone replacement. In serious matters, I always ask for top dog on CS duty that day, ask their name -add nicely 'It's helpful to know who I am speaking with /spoke to ' and ask for the CEO address. Opening sentence in any letter then sets with this paper/info. trail.

Because there seem to be a lot of newbies on board, the basics are at the start of the Thread, but the biggest MUST DO is:

1.ALWAYS jot down prices as you go round.

2. ALWAYS check your receipt before you leave the store.

Some readers may say 'kids fidgety', 'no time', 'too scared' etc.etc.
[Heads up IssyC]

This really doesn't wash.

It's good family practice to involve your children in the shopping anyway, re: maths, re: choices, re: value/catchweight/number recognition, and even - a hobby horse of mine - poor spelling and punctuation, not to mention wombling training et al, emphasising that the Days Out Rewards[or which ever]chosen is something they have helped towards.

And remember, your courtesy and calm are absolute, your best weapons, which includes thanking good staff, CS included, too. I have expressed sympathy with them, with an apology for bringing yet another misprice to their attention.;) 'I'm afraid I've been overcharged again' and 'Unfortunately, this one's still wrong' on repeats;). At other times, it's better to take the line: 'I realise it's not you personally, so shall we speak to HO?' Or, if unhelpful Duty Manager is involved, same applies. If you are forced to use your own phone[I've never known this yet], ask HO if they'd kindly ring you back, as Store would not allow phone call.

Always gracious, always quietly firm, always courteous.

Bonne chance!

Well done Ampersand!
Good advice in every respect.
Always "Polite but Firm".

Ochmabobe

mandycr wrote: »

ach i found the grumpy git socks but didnt get any was looking for the other ones no scanners in my local arghhhhhh wonder if i should go back pfft

I couldn't see any grumpy git socks (sadly) it was the grumpy git tie I got but the socks may well be reduced too.
Good luck, let us know how you get on.
:beer: