Problem with Hermes Delivery Services

arcon5

~Chameleon~ wrote: »

It also stops couriers claiming parcels have been "signed for by customers" when they clearly haven't, so I'm all in favour of a PIN code system :T

good point, it does seem like an excellent feature as far as frauds concerned. I'd be interested to learn how much a delivery like this would cost -- I can't imagine the cost of implementing it would be major.

Flyboy152

visadeath wrote: »

My parcels were not delivered, they were just left on the street...in a bin,...

They were delivered to a secure location, to which the courier informed you.

...delivered is when a courier hands me my parcels...

Then don't order things for when you will be out.

...or informs me to rearrange on a certain day or collect from depot.

Courier companies like Hermes don't have depots where you can collect things. That is why they are cheap and the reason why retailers use them. If you want that kind of service, pay more for your deliveries.

In this case it might be the retailer not communicating it might be the courier not communicating with the retailer, but I can only go on my previous experience with the retailer and other courrier companies, that had manage to follow the instructions that the retailer gave.

But that would give more weight to the assumption that the retailer did not communicate your instructions to the courier.

Flyboy152

arcon5 wrote: »

Thats actually quite interesting! I imagine would be very popular for valuable items.

The only problem I see is the fact it doesn't resolve the current issues mentioned in this thread -- it merely reduces/prevents fraudulent claims by customers to retailers. It doesn't reduce the number of missing parcels or those that turn up late.

But other than that, it seems like a potentially excellent system.

I agree, it looks like a very useful system, trouble is though, if everybody uses that service, it will prevent couriers leaving parcels with neighbours, or in secure locations. The customers will not get their deliveries and the courier will not get paid.

~Chameleon~

Flyboy152 wrote: »

I agree, it looks like a very useful system, trouble is though, if everybody uses that service, it will prevent couriers leaving parcels with neighbours, or in secure locations. The customers will not get their deliveries and the courier will not get paid.

No reason why a trusted neighbour can't know & use the PIN. It would certainly eradicate fraud on both sides if used.

And a secure location is never 100% secure unless the courier has some way of locking to prevent theft afterwards! And your idea of a wheelie bin on a street being a "secure" location is ludicrous!

Flyboy152

~Chameleon~ wrote: »

No reason why a trusted neighbour can't know & use the PIN. It would certainly eradicate fraud on both sides if used.

I would have thought that, like your bank cards, there would be a contractual obligation to not disclose your PIN.

~Chameleon~

Flyboy152 wrote: »

I would have thought that, like your bank cards, there would be a contractual obligation to not disclose your PIN.

It doesn't exactly require the same level of security as a bank account!! I should imagine the type of system used would be via a retailer generated PIN issued with order confirmation, or something along those lines.

paul_dent

hi i am w8tin 4 a parcel of hermes it sud of been er 2 day but nothin it says 06/12/2011order generated 07/12/2011 warehouse scan 08/12/2011 proceseed at depot 09/12/2011 out for delivery 09/12/2011 not received by coure plz wot dus that meen as its my 1st time

Flyboy152

If anyone can understand that, could they translate.

arcon5

Flyboy152 wrote: »

I agree, it looks like a very useful system, trouble is though, if everybody uses that service, it will prevent couriers leaving parcels with neighbours, or in secure locations. The customers will not get their deliveries and the courier will not get paid.

It would likely be a case of that is reflected in the price. I can't imagine it being a majorly cheap service with the fact that one trip now turns into 3 for pretty much every parcel.

It has alot of potential pitfalls, but used correctly could be revolutionaryy -- more so for more valuable parcels.

arcon5

Flyboy152 wrote: »

If anyone can understand that, could they translate.

haha -- I THINK it means

- he's waiting for parcel
- parcel was sent on the 6th (status = order generated)
- as of today status = not received by courier

(should receive a medal for that translation!!!!!)


to op, it means the parcel is awaiting to be transferred to the courier who will then deliver it to you. Once the driver has collected it/taken receipt of it, they will then take it to your door.