Join my waitrose tasting panel- samples & vouchers

Singhisking

Customer service at Waitrose are definitely listening. I got my mince pies voucher today (date to use by extended to 7/12/09). Very happy

Babafette

Babafette wrote: »

Well I joined this morning and I haven't yet received a registration confirmation email...........

I still haven't had a confirmation email from Waitrose yet. Is this normal?

DDonut

I'm just wondering what to do now as I haven't received any vouchers since the rainbow trout .. do I just email customer services in general or is it someone specific I need to contact? Do I need to give them my community username etc?

Kimitatsu

All I did was email them from the email address that I use on the site, and explain that I had not had anything. You could email them your name and address too - save a little bit of email ping pong!

They sent the vouchers out to me no problem at all :money:

DDonut

Thanks Kimitatsu, have done that and so far received an automated response and a 'feedback' email saying something along the lines of 'you should have been sent the correspondence from waitrose' ... which I already know!

That was all they have said ...did anyone receive the same kind of response? Shall I wait or just send them the email again its like they haven't bothered reading it and I got two automated responses instead! x

Kimitatsu

Thats what I got too - then a couple of days later I had a response from a real person

starchops

Got my voucher, after I realised they hadn't of sent me any of the previous ones and sent an email to customer service.

Mince pies were okay though, couldn't tell that they was 'organic'

DDonut

I still haven't received any emails/letters from Waitrose customer service since the two automated responses. Anyone else having the same problem?

Kirri

DDonut wrote: »

I still haven't received any emails/letters from Waitrose customer service since the two automated responses. Anyone else having the same problem?

I haven't either, had a confirmed email but nothing in the post or any emails since

hollythecat

It was a long time after registering before I got anything from them, by the time I got my first voucher I'd forgotten I'd signed up! I think they must take a while to set people up in their system so don't give up hope just yet.