Lightspeed Surveys (merged)

Caggie

Yes but that is all part of the delaying tactic. I should have received by vouchers weeks ago. Lightspeed need to look om preventative action ( stop problems reoccuring) rather than corrective action ( quick fixes and firefighting) This would be beneficial to both the company and the panelists

Leanne200

I registered years ago, then forgot about them!

Tried to register through pigsback for points and found I was already registered, funny I dont remember recieving anything from them.

Managed to log in & checked my points, hmmm 0!!!

Resigned and then changed my e-mail addy with pigsback and re-registered for the 600 piggypoints...

dont think I will stick with them if they are not that good but will see if they bother with me this time round.

droopsnout

Caggie wrote:

Yes but that is all part of the delaying tactic.

Are you saying that Ovation Incentives is part of the Lightspeed group? Or that Lightspeed have told Ovation Incentives to delay issue by ten working days? I'm not sure how else Lightspeed could be deliberately delaying on this particular point. (Of course, it seems that they have been delaying the go-ahead to Ovation Incentives to issue the codes. But we don't know why).

Checking Ovation's website hardly inspires confidence. The News page has one story from 2001. The home page flashes an award presented in 2002. Nothing more recent, from what I could see. Add to that the claim that Ovation made that they had already sent me my voucher code in June, which wasn't correct. Maybe it is Ovation, and not Lightspeed, which is the bottleneck in the rewards scheme.

Caggie

I suspect it may be a case of gross incompetence by both companies. Lightspeed don't send the codes and Ovation don't send the vouchers. Some systems they have in place there.

I think it is the answer to the 'why' that all the panelists would like. Also if a company uses a sub-contractator ( Ovation) then it responsible for the services of that sub-contractor and cannot just pass the buck. It is Lightspeed who should be chasing up Ovation and they do clearly state that any problems with Vouchers should be refered directly back to them.

droopsnout

Caggie wrote:

It is Lightspeed who should be chasing up Ovation and they do clearly state that any problems with Vouchers should be refered directly back to them.

Not sure to whom "they" and "them" refer in this bit.

However, when I eventually got my recent vouchers, the email had the rather terse subject, "Voucher Code Resend!", and the following was included:

"Dear Sir/Madam,

Thank you for your enquiry. However the response has been delayed as you have been corresponding with a different department who does not issue the codes.

Please find it attached and we apologise for any inconvenience.
In future please only use the contact form on https://www.ovationincentives.co.uk/lightspeedpanel to lodge any enquiries.

Kind Regards,

Sindi Chigaru"

The thing is that the "From" field in the email was Lightspeed, not Ovation.

So, in future, if we don't receive voucher codes when applied for, we are supposed to get in touch NOT by emailing Lauren, but via the URL given - which until now we didn't know about ...

Caggie

They = Lightspeed.

What really infuriates me is that Lightspeed are still touting for new panelists on Pigsback, whilst not honouring the ouststanding debts to existing panelists. I realise they have to carry on business as usual to cover for those panelists who resign, do not complete surveys and of course to ensure that they cover the correct demographic areas for their surveys. But at the moment they are in a win, win situation, whilst many panelists who complete surveys in good faith are left floundering.

I am sure those in the know at Lightspeed are aware of the discussions on this forum. By now it is they who should be contacting us. Panelists have, after all, given their time to help the company make their profits (?) and should not have to spend additional time chasing up for codes and then vouchers.

Taken from Lightspeed Terms & Conditions

'4.2 Lightspeed does not accept any liability for any losses suffered by you due to any error or omission by the third party in the administration or delivery of rewards.'

So what that means is that Lightspeed promise to give you points for doing surveys. You can then swap these points for vouchers, but......... they do not hold any responsibility if you do receive the vouchers. Good Clause that!

Little_Penguin_2

Don'tskipit wrote:

Today I've no complaints re. Lightspeed 'cos postie just delivered a 100gm bar of Nestle 'Heaven' chocolate from LS for me to trial.

Gonna be a difficult job, but I'll get through it :rotfl:

It is always a good day when chocolate arrives through the post. I got a bar of Haagan-Daas choc-orange on Saturday and most delicious it was too!

Caggie

Well at least you got something from them. Still not a penny here. I have written asking for 2 codes for 3 of my outstanding vouchers and no reply as yet.

pavlovs_dog

im thinking of ordering my first reward soon - what companies are the vouchers available for? are they only online ones?

greentomato

At least you have managed to get some points. I'm getting fed up with Lightspeed as everytime I click on a survey I'm either not eligible, or the survey has closed. Also once I accidentally clicked off the survey and then I wasn't allowed to complete it.

I find it a bit of a pain that you have to complete the whole survey in one sitting - some of them take a long time, and with a little baby crawling around the house I get distracted! At least with MyTNS you can go back to the survey later on, if you can't complete it all in one go.

And with all the hassles I'm reading about on this thread, I'm really wondering if Lightspeed is worth all the time and effort.