T-Mobile Contract Cancellation

krisco

guys i'm just letting everyone know how far i got with this thats all. if someone else does better then great. but i feel i'm the messenger thats getting shot here.
how far has everyone else gotten.
chris

JimArnold

no not getting at you it's just that lots of us intend to make sure that the T mobile view that "we can call anything we choose to be an additional servicer and therefore we can do what we want" is challenged as often as possible.

I think that T mobiles attitude is disgraceful - at best they have lost me a s customer

Now the £1000 a year that my family's contracts represents will unfortunately not bankrupt them but at least I've done my bit ! .

krisco

i'm with you jim they have lost me and thats about £600 a year. i've had loads of trouble with them since christmas when i lost my hand set and found out what fonesafe insurance are like.
chris

smcaul

Well they have lost another £800 per year here as well, I have issued small claims court proceedings against them as mentioned earlier in this thread. Will let you all know what happens and if I win or loose.

dougz_2

This matter looks to me very similar to the unfair 08 pricing stunt T-mobile pulled in June last year. Complaints then were similarly met with a brick wall. However, according to the end of this thread over on HUKD at least one person did persist, took it to CISAS, and T-mobile gave in and compensated them:

Dear Sir

I refer to the above and to your recent CISAS application received by T-Mobile.

T-Mobile deny liability to you and confirm that their position remains as previously advised, however in an attempt to resolve this matter amicably and swiftly T-Mobile has arranged for your application to be met in full and final settlement of all matters arising out of this matter.

I have arranged for your account to be cancelled with immediate effect and for the early termination charge of £84.17 to be waived and for a cheque in the sum of £100.00 to be sent to you within the next 14 days.

I confirm that I will inform CISAS that your application form has been met in full.

T-Mobile apologises for any inconvineance this matter has caused you.

Kind regards

http://hotukdeals.com/forums/showthread.php?t=200414

It sounds to me that T-mobile knew they didn't have a leg to stand on when their bluff was called. If it's the same this time, maybe someone can get a standard complaint letter together, and everyone should complain to stop these ripoff mobile companies getting away with it?

smcaul

A quick update, T-Mobile have failed to defend or acknowledge my claim, So I have asked for judgement. Lets see if I can actually get any money out of them.

rachyrach2k

that is excellent news. surely it should go your way now

sporedude

Hmm or T-mobiles legal eagles will make it go the other way

smcaul

sporedude wrote: »

Hmm or T-mobiles legal eagles will make it go the other way

Hmm, possibly, but they have had 19 days to defend or acknowledge it and haven't bothered, I suppose it shows their contempt for it all really.

But assuming I get judgement then I shall go all out to recover the money.

samba

smcaul wrote: »

But assuming I get judgement then I shall go all out to recover the money.

Maybe I'm being thick, but apart from your legal fees, which should be minimal, what money is that? I thought you were just trying to cancel early without the termination fees?