'Rapport' Security

joe134

Trusteer wrote: »

[FONT=&quot]Hi Joe,[/FONT]

[FONT=&quot]Keylogging protection is one of the many protections Rapport provides. Actually most financial malware don’t use traditional keylogging techniques but rather go into the browser and log keystrokes from there. This is covered by other protections in the product which are still switched on. [/FONT]

[FONT=&quot]Keystroke protection is tricky in terms of compatibility. A few antivirus solutions have similar capabilities and when two of them try to work together this could cause keystrokes to behave unexpectedly and in some scenarios the keyboard could freeze. We have mechanisms in place to identify this and automatically mitigate it and we’re actively investigating why in your case it didn’t kick in.[/FONT]

[FONT=&quot]Warm regards[/FONT]

[FONT=&quot]The Trusteer Support Team[/FONT]

Hi, I did as instructed yesterday, but today the same problem. First login of the day HSBC, then this website. However, I again had to turn comp off with main button. IE not responding.Also task manager not responding. back on now, I am turing Rapport off. If same thing happens tomorrow, it,s off unless you can solve the problem.Thanks

joe134

Baldur wrote: »

Sounds as though you are using XP, for other versions of Windows it may be slightly different, e.g. for Vista, it's Accessories> Ease of Access>On-Screen Keyboard.

Hi got Vista, got keyboard up, but cannot get keys on screen to come on to bank page. It,s obviously me as I have never used it before.How , when I press a key do I get it to transfer from on screen keyboard to webpage, I press enter, nogo?

hansi

I don't know about Vista, but on XP, you get the on screen keyboard onto your desktop, open up your internet banking log-in site, and position the mouse on the login password, and then click the keys on the keyboard with the mouse.This should transfer the "clicks" from the "keyboard" to the login.

joe134

hansi wrote: »

I don't know about Vista, but on XP, you get the on screen keyboard onto your desktop, open up your internet banking log-in site, and position the mouse on the login password, and then click the keys on the keyboard with the mouse.This should transfer the "clicks" from the "keyboard" to the login.

Hi, I have laptop. how can you have cursor on password and keyboard at same time? I clicked p/word, then clicked on keyboard, nogo.Thanks for helping, like to get the hang of it.PS, got it now. much appreciated.useful tool

Baldur

I am typing this post using the on-screen keyboard in Vista, on a laptop - don't know why yours doesn't function properly.

joe134

Baldur wrote: »

I am typing this post using the on-screen keyboard in Vista, on a laptop - don't know why yours doesn't function properly.

Hi, I got the hang o it now, but surprise, surprse. Rapport stops it on HSBC.I can login using on screen keyboard, unless Rapport is on, then I cannot, so that,s something else now;Try using it on a secure .ie. bank. Rapport enabled site.1 step forward,2 steps back.iI am using onscreen keyboard now, rapport on on this site, but it won,tallow the same on HSBC secure site

joe134

joe134 wrote: »

Hi, I got the hang o it now, but surprise, surprse. Rapport stops it on HSBC.I can login using on screen keyboard, unless Rapport is on, then I cannot, so that,s something else now;Try using it on a secure .ie. bank. Rapport enabled site.1 step forward,2 steps back.iI am using onscreen keyboard now, rapport on on this site, but it won,tallow the same on HSBC secure site

PS, tried AMEX. exactly the same.it must conflict with Rapport.Thought it was me?Notified Rapport, usual tripe, send in log and switch it off , we will investigate and report back.You would think they wouldbe able to answer a simple thing as , does Rapport work with onscreen keyboard. It seems nothing I have is compatable. They always ask which AV I use, MSE. Which version?they say,it,s a saga;Has anyone else tried using online KB wih Rapport?The only thing online support know is , turn it on or off;

masonic

I wouldn't bother using the windows on-screen keyboard to try and defeat keyloggers. It's only really of use when there is a physical keylogging device attached to the keyboard of the computer. A software keylogger (which is the only type you're likely to encounter at home) will still be able to intercept the characters as they are sent from the on-screen keyboard to the browser. There is some discussion on this topic at http://en.wikipedia.org/wiki/Keystroke_logging#On-screen_keyboards.

joe134

masonic wrote: »

I wouldn't bother using the windows on-screen keyboard to try and defeat keyloggers. It's only really of use when there is a physical keylogging device attached to the keyboard of the computer. A software keylogger (which is the only type you're likely to encounter at home) will still be able to intercept the characters as they are sent from the on-screen keyboard to the browser. There is some discussion on this topic at http://en.wikipedia.org/wiki/Keystroke_logging#On-screen_keyboards.

Hi, Masonic, thanks for that info.I am baffled nowwith this rapport. as I stated in my previous posts, i have blamed rapport for my problems, however, by process of elimination, today, wih Rapport switched off, the same trouble occurred, but I could get into Task manager this time to end task, something I was unable to do with Rapport on.The first thing I do is login to HSBC, then this site immediately afterwards. But, IE, for whatever reason stops responding, I was blaming Rapport, it,s only happened since installing it.But after today, I am confused, apart from uninstalling it, thats the only thing I haven,t done yet.Rather confused now.PC is clear of virus,s etc.Any ideas?

Baldur

joe134 wrote: »

Hi, Masonic, thanks for that info.I am baffled nowwith this rapport. as I stated in my previous posts, i have blamed rapport for my problems, however, by process of elimination, today, wih Rapport switched off, the same trouble occurred, but I could get into Task manager this time to end task, something I was unable to do with Rapport on.The first thing I do is login to HSBC, then this site immediately afterwards. But, IE, for whatever reason stops responding, I was blaming Rapport, it,s only happened since installing it.But after today, I am confused, apart from uninstalling it, thats the only thing I haven,t done yet.Rather confused now.PC is clear of virus,s etc.Any ideas?

Have been away from my Vista PC since I posted yesterday, but I've just used the on-screen keyboard to log into my own HSBC account with Rapport enabled with no problem whatsoever using both Firefox and Internet 'Exploder'.