'Rapport' Security

lwilson_2

Hi Joe134,

It should uninstall OK if switched off. Mine did!

Consider using an uninstaller that will clean up the inevitable dregs that it will leave, eg Revo.

hansi

I have been using Rapport downloaded from the Coventry BS site with no problems.

hansi

and, as an extra precaution, I always use my virtual onscreen keyboard when using online banking.

joe134

hansi wrote: »

I have been using Rapport downloaded from the Coventry BS site with no problems.

Hi guys, just been on live help, they advisedme to turn off keylogging facilities, which I have done, then monitor it. I thought the idea was preventing keyloggers.It,s still on but i assume not protected against the main problem? I will see how it goes, they gave me an address to uninstal.http://consumers.trusteer.com/uninstallingrapport-2 It seems to only occur after first login with HSBC, once comp is rebooted it,s fine.

joe134

hansi wrote: »

and, as an extra precaution, I always use my virtual onscreen keyboard when using online banking.

How do you do that?does it work with all banks?

joe134

joe134 wrote: »

How do you do that?does it work with all banks?

PS, I have tried using it, nogo. THat,s probably me, never used it before. help would be appreciated.cheers

Trusteer

joe134 wrote: »

Hi guys, just been on live help, they advisedme to turn off keylogging facilities, which I have done, then monitor it. I thought the idea was preventing keyloggers.It,s still on but i assume not protected against the main problem? I will see how it goes, they gave me an address to uninstal. It seems to only occur after first login with HSBC, once comp is rebooted it,s fine.

[FONT=&quot]Hi Joe,[/FONT]

[FONT=&quot]Keylogging protection is one of the many protections Rapport provides. Actually most financial malware don’t use traditional keylogging techniques but rather go into the browser and log keystrokes from there. This is covered by other protections in the product which are still switched on.
[/FONT]
[FONT=&quot]Keystroke protection is tricky in terms of compatibility. A few antivirus solutions have similar capabilities and when two of them try to work together this could cause keystrokes to behave unexpectedly and in some scenarios the keyboard could freeze. We have mechanisms in place to identify this and automatically mitigate it and we’re actively investigating why in your case it didn’t kick in.[/FONT]

[FONT=&quot]Warm regards[/FONT]

[FONT=&quot]The Trusteer Support Team[/FONT]

hansi

joe134 wrote: »

How do you do that?does it work with all banks?

Yes, it actually works exactly like your normal keyboard on all sites, the difference being is that you don't actually "hit" the keys with your fingers, but use your mouse instead. Click Start, go to All Programmes, Accessories, Accessibility and click on On Screen keyboard. Hope this helps.

Baldur

hansi wrote: »

Click Start, go to All Programmes, Accessories, Accessibility and click on On Screen keyboard.

Sounds as though you are using XP, for other versions of Windows it may be slightly different, e.g. for Vista, it's Accessories> Ease of Access>On-Screen Keyboard.

hansi

Thank you Baldur:)