Company refusing to honor warranty

Apples2

Replies in Burgundy

GotNoMoney wrote: »

Work out?

So I am supposed to work out:

1 - This isn't 2 years from date of purchase its 2 years from date of manufacture. Thats not right because obviously the shop can deliberately not stock the product for 6 months, then sell the product claiming a 2 year warranty - whereas it is actually 18 months! Sounds illegal to me and should be the date I bought the card - I have a 2 year warranty - me. So then you mean to tell me all the months that card was sat there not being sold I still had a 2 year warranty on it even before I bought it? You'd have to be saying that.

That's exactly what I am saying!! Dumbass!! I was trying to help you!!

How does the manufacturer know when it was sold?? try googling it if you don't want the advice people are trying to give you!!

2 - I have to pay god knows what in postage to send the item back to the manufacturer. If this were a cheap card it would easily cost more to post it to them than the item is worth. So then why would I think that?

Check if it's an On-Site Warranty (where they will come to you), or an RTB (Return to Base) where YOU send it to THEM for repair. You bought it! have a look on the site T&C or the Manufaturers T&C's

Why would I be "clever" to think either of those things?

Maybe you're the thick one.

Yeah I will just go run out in front of a car, I love crapping on myself.

Remind me to never recommend this forum to anyone, you'll have to remind me with me being so thick and all.
Please Remember, Don't recommend this forum to anyone, now start breathing again.....iiiiiinnnn and ooouuttttt.... keep repeating

Poppy9

You purchased from the shop so your contract is with the shop not the manufacturer.

If the shop won't honour the 2 year guarantee then contact TS who will remind them of their legal obligation.

There is no 12 month rule for guarantee, shops just invented this. SOGA says the goods should last for reasonable time and if they fail within 6 months it's up to the shop to prove they were not faulty at time of sale. After 6 months upto customer to prove.

How long is reasonable for an item to last is not specified in SOGA. If you pay £10 for a toaster then it maybe reasonable for it to last 12-18 months. If you pay £40 for a toaster you would expect better quality and it to last longer.

TS might advise you to just sue in small claims court for cost of repair or replacement. You are not automatically entitled to a replacement especially since you have had over 18 months use so it maybe you seek to cover the cost of repair (if that is possible with a graphic card).

I bought microwave from Argos a few years ago with a 3 year guarantee and when it broke down after 2 years Argos arranged collection and inspection. It was not cost effective to repair so they offered me a replacement to the value of the original purchase. They didn't try to make me go to manufacturer.

GotNoMoney

Poppy9 wrote: »

You purchased from the shop so your contract is with the shop not the manufacturer.

Thanks for clarifying this. I didn't think I was wrong! Or should I say I didn't think the man in the shop was right, is more like it.

Poppy9 wrote: »

If the shop won't honour the 2 year guarantee then contact Trading Standards who will remind them of their legal obligation.

What about the people here saying they do not have any legal obligation and how I should send it to the manufacturer? Are those people thick? :rotfl:

Poppy9 wrote: »

TS might advise you to just sue in small claims court for cost of repair or replacement. You are not automatically entitled to a replacement especially since you have had over 18 months use so it maybe you seek to cover the cost of repair (if that is possible with a graphic card).

It all depends whats wrong. I personally think its a heat problem because the card is overclocked (NOT BY ME!) it came overclocked as standard and used to get incredibly hot, not too hot for a GPU but hotter than I would have wanted it. I do have 12cm case fans (x2) and its not the graphics card fan, thats also fine.

Poppy9 wrote: »

I bought microwave from Argos a few years ago with a 3 year guarantee and when it broke down after 2 years Argos arranged collection and inspection. It was not cost effective to repair so they offered me a replacement to the value of the original purchase. They didn't try to make me go to manufacturer.

Thanks, you've injected some sanity into this thread.

What was I thinking - of course I must have a 2 year warranty from date of purchase if a sticker on the box says so. Yes, I did not buy the card from the manufacturer, I bought it from the shop where I want to take it back to. It does seem quite logical to me, apart from when people start posting nonsense and it throws me off.

The truth is the shop bought it from the manufacturer but that is irrelevant because its not the manufacturer that I traded with, it was the shop and the shop only.

You have over 12,000 posts, so I will take your opinion above anyone else's. :A

CLLC

GotNoMoney wrote: »

Thanks for clarifying this. I didn't think I was wrong! Or should I say I didn't think the man in the shop was right, is more like it.



What about the people here saying they do not have any legal obligation and how I should send it to the manufacturer? Are those people thick? :rotfl:



It all depends whats wrong. I personally think its a heat problem because the card is overclocked (NOT BY ME!) it came overclocked as standard and used to get incredibly hot, not too hot for a GPU but hotter than I would have wanted it. I do have 12cm case fans (x2) and its not the graphics card fan, thats also fine.



Thanks, you've injected some sanity into this thread.

What was I thinking - of course I must have a 2 year warranty from date of purchase if a sticker on the box says so. Yes, I did not buy the card from the manufacturer, I bought it from the shop where I want to take it back to. It does seem quite logical to me, apart from when people start posting nonsense and it throws me off.

The truth is the shop bought it from the manufacturer but that is irrelevant because its not the manufacturer that I traded with, it was the shop and the shop only.

You have over 12,000 posts, so I will take your opinion above anyone else's. :A

Ouch


Just joking

williham

You have a 2 year warantee with inno3d from date of purchase NOT manufacture. Try emailing inno3d and see what they say http://www.inno3d.com/contact/contact_index.html .

Apples2

GotNoMoney wrote: »

You have over 12,000 posts, so I will take your opinion above anyone else's. :A

Yeh! because that's how it works LMFAO :rotfl: :rotfl: :rotfl:

Poppy9

GotNoMoney wrote: »

You have over 12,000 posts, so I will take your opinion above anyone else's. :A

Absolutely as it's impossible for a higher poster to spout garbage:rolleyes:

Don't take my word for it contact Consumer Direct or your Local Trading standards as they are the only ones who can help you if the shop is refusing to co-operate.

GotNoMoney

Apples2 wrote: »

Yeh! because that's how it works LMFAO :rotfl: :rotfl: :rotfl:

It does when they have 11,000 thanks on top of that. Or didn't you notice? I noticed and I have only been here a few days. Thanked 11,909 Times in 5,726 Posts so either every single person on here is pig-sh*t-thick or Poppy9 really does talk sense. Or just have it both ways, I am sure you will anyway, sigh.

The Inno3D site isn't even accessible at the moment. Why not just throw the card out of the window.

phlogeston

An item must last a reasonable amount of time. If it came in a box that says "2 YEARS WARRANTY", one could argue that 2 years would be a reasonable amount of time to expect the item to last.

The warrantee is with the manafacturer BUT the contract is with the retailer.
So you have two avenues:

1) A claim against the retailer - breach of contract. You could expect, repair, replacement or refund (less a reasonable amount for fair usage e.g a 75% reduction in this case)

2) A claim against the manafacturer (but you may not have fulfilled their T&C for the warranty to be valid).

You need to choose the path of least resistance : the manafacturer may replace/repair if you you can prove the date of purchase.

The retailer may need a letter or two to head office before they will play ball.

Try out both routes, see which works best!

Apples2

I can't speak for INNO but I have made Warranty Claims on Hard Drives and Monitors in the past.

If the reatiler doesn't play ball, it's a visit to the manufacurers site and in most cases...

Fill out a couple of boxes inputting model number and serial number and click a "Check Warranty Status" box.

The results will tell you if it's still covered under the manufacturers warranty or not.


But don't listen to me, I don't have enough posts to have claimed under a warranty before.