Studio Outlet - Big Big Savings! (merged)

hammy_the_hammer

got three packages which are the same item and the bulk still has to be delivered. 3 packages thrown over side gate , card left ...really lucky they weren't knicked

rushnowt

well i was so impressed with first order, i've just placed another, hoping everything goes as well with this one

welshmum_3

Just got 1 parcel and it says mine will be despatched in 3...1 item missing and emailed customer services and within 5 minutes had a reply saying i have been credited and the item has been reordered so should be with my in 7 days...i am very pleased with mine and would definetly check this website regulary.

asharon

Some good items on the site, shame I missed out on the garden lounger, but will keep checking

Thea's_Mummy

jonboy31 wrote:

I agree, they are very nice pots, quite a lot bigger than I was expecting. Shame one is split in 2 and the other two have 2 cracks in each (maybe they were set down rather hard somewhere en route) It says out of stock on the website so if it's a choice of sending them back without replacements, or keeping them, then I'll keep them as they are still good value as a set of 2 seconds.

John

hadn't really thought of it that way..chappie on the phone assured me that they were in stock. I will now double check before they are collected, as you say, at that price they are still a bargain even with a crack !

Thea's_Mummy

just had a really snotty e-mail from them: " query has already been dealt with. You appear to have sent the same
query several times, please only send the query once in order for us to
deal with your query promptly.

Regards "

Now I'm annoyed, it wasn't the same query if they'd bothered to read it properly. Why is it that some people feel they can be rude in an e-mail ? Makes me cross; there's no need for it.

kelgt

Does anyone know how long the refund to debit card for out of stock items take?

I've got some of my stuff on it's way, some still in progress and about 6 itmes saying out of stock-money refunded.... there's not been any money refunded yet though

Can't wait to receive the stuff that was in stock though

madhouse

My mother had the broken pots delivered today, she e-mailed customer service along with a photograph of the broken pots. They replied really quickly to confirm a refund to her account and told her to throw the many pieces away. She was quite impressed with their customer service and got a much better response than I got the other day, so it may depend on who you speak to. The items we have had so far have been fantastic quality and we wouldn't hesitate to order again.

cookiemonster25

got an almost instant response from customer services re my broken bowl on the lazy susan i recieved, fantastic are sending a replacment and told me not to worry about sending the broken bits back to them A1 in my opinion, all the rest of my order so far is fab including my terracotta pots i will defo buy again

Puja_2

I agree that as far as replying to emails is concerned, it depends who answers them. I have had mails from them regarding my enquiry with the out of stock bedpreads, (they are still sending the pillowshams) which have been polite and helpful, and others that have been on the verge of rude, in fact blaming me for not checking the order! How was I to know that the bedspreads would become unavailable?!

Still awaiting delivery. I think they have a long way to go, providing bargain prices is not the only thing that is important in running an ecommerce business.

Or maybe I'm expecting too much?