refund problem

shelly

twice wrote:

the buyer paid then later emailed he said he had read the discription and realised what he had bought why he could'nt of read the listing in the first place is beyond me but it doesen't matter now as he has been refunded

Now you've said the above I agree with you. He should have read the auction description before bidding, not after.....or asked a question if he wasn't sure.

shelly

slow1uk wrote:

I think you have to refund as it reads like he was getting a ex-display model phone not a dummy display non working phone, its not clear in your add that the phone is a dummy display.... your heading reads nokia 6230i as new just reading that I thought it was a real live make calls, text phone.... sorry but I think he is right he should get a full refund, and if you want to keep your 100% feedback then refund and close the case...

OP has already said they have refunded.

appleblossom

reading the listing, my first impression would be that I would be bidding on an ex-display phone, not a plastic shell. Locked to orange, ex-display, listed under phones, classed as "as new", sorry very misleading description, though tbh, I wouldn't have considered buying it anyway as I avoid private feedback. I know fb is not compulsary etc. but I think if you are hiding it, there must be a reason (after all, I've 400 glowing positives as both a seller and buyer and I'd be a fool not to let ppl see that I am a good ebayer, however, if I had a lot of negative comments....................) I'm not going to praise OP for refunding as I don't really think there was any other option, and I think on hindsight he probably realises this now anyway - list it under toys next time!!