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refund problem

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  • Hintza
    Hintza Posts: 19,420 Forumite
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    And why is your feedback private? That alone should induce caution.
  • soolin
    soolin Posts: 72,358 Ambassador
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    Hintza wrote:
    And why is your feedback private? That alone should induce caution.

    Strangely the private feedback was the first thing i saw as well when I looked at the auction, usually I wouldn't look any further as I'm always suspicious of it.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Hintza
    Hintza Posts: 19,420 Forumite
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    What got me was the price received for a "Dummy" phone. Seller should know that that is way to high for a "toy". If I was the buyer I would be raging. Totally misleading description and in my view designed to trap an unwary buyer!!

    I have no sympathy ande I think the seller should seriously re-think how they word descriptions to avoid this happening in the future especially if they plan to remain on EBay. I'm afraid that is the polite version of what I am thinking!!
  • shelly
    shelly Posts: 6,394 Forumite
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    I *assume* the OP's feedback is private as they didn't want potential bidders to see when and how much they paid for the phone when they bought it. Not sure but just a thought :confused:
  • bleugh
    bleugh Posts: 1,796 Forumite
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    i'd have read it as a propper working phone, that's EX-display

    though knowing a bit about these things i'd have known the picture to be a dummy phone

    looks like you were either deliberatley vague about your wording, or naive,

    either way, you SHOULD refund the buyer, though maybe less postage, as they should have asked if unsure
    money saving my @rse.
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  • carrie483
    carrie483 Posts: 1,868 Forumite
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    The op hadn't sent the phone out (or so i assume from other posts) which leads me to wonder, why did the buyer email you saying it wasn't real if you hadn't sent it out?
    Accept that some days you're the pigeon and some days you're the statue.
  • twice
    twice Posts: 130 Forumite
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    the buyer paid then later emailed he said he had read the discription and realised what he had bought why he could'nt of read the listing in the first place is beyond me but it doesen't matter now as he has been refunded

    also what is wrong with having private feedback what possible reason would someone need to see what a certain person has bought or sold also if it was so wrong then it would'nt be an option to change from public to private.
  • soolin
    soolin Posts: 72,358 Ambassador
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    twice wrote:
    also what is wrong with having private feedback what possible reason would someone need to see what a certain person has bought or sold also if it was so wrong then it would'nt be an option to change from public to private.

    Unfortunately most users consider private feedback to be dodgy, as you can tell from the various reactions you already have on here.

    I certainly wouldn't buy from anyone with private feedback, I would wonder what they are hiding.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • carrie483
    carrie483 Posts: 1,868 Forumite
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    i think Ebay should make it so that if someone wants their buying and selling kept private then they should still display the feedback comment and not show who left it and what for, if that makes sense?
    Accept that some days you're the pigeon and some days you're the statue.
  • slow1uk
    slow1uk Posts: 23 Forumite
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    :blushing:
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